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Originally Posted by uphillklimber .
I have heard from several folks at various forums, complaining about TNF. Pretty much, they call their products junk, and expensive. The word is that their gear ain't what it used to be. I don't really know about that. Every poster deriding TNF just makes the blanket statement: "Their stuff is junk". Not one of them has ever said WHY their gear is junk. Oh sure, they throw in the statement that their junk doesn't last or something like that. But the statements lack substance.
Here is my take on folks complaining about TNF. TNF is expensive, very expensive. My dollar goes much farther buying other brands, and I get similar performance. You buy the TNF label when you buy TNF. That won't keep you any drier or warmer. So later, after a purchase of TNF gear, they realize they paid $350 for a widget that EMS or REI was selling a similar model with similar performance for half that cost. That will sour anyone on TNF real fast. It's not that their gear is any less than anyone else's comparable gear, it's that it is only more expensive.
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I bought their top of the line Kichatna Jacket. The seam tape started pulling after two years of easy streetwear. In speaking with two reps, one told me that the item "did not have a lifetime warranty" even though I was holding the original tags in my hand that read that they did.
I also heard that they changed hands and were cutting back on quality and warranty claims...I guess I got caught in that change.
It took six months, a Better Business Claim, and catching their supervisor lying to the BBB ("we offered him a free coat" when they never proffered it to me). So I took them up on this last offer and swore not to go back.
It is unfortunate...but my claim does have substance.