Leki is good!!!!

uphillklimber · Mar 3, 2008, 4:47 PM

I broke one of my lekis at BSP a couple weeks back. Here is what I sent them in a message:

I broke my Leki Canyon antishock hiking pole. The grip at the bottom of the second section was loose, and when I pulled it out to the stop Max line, it was out too far. I didn't pay close enough attention, I knew the grip was loose. Anyways, I pushed hard on my pole to unlock my cross country skiis and I bent the pole. Being 3 miles from the cabin in Baxter State Park in winter, I figured I would try to straighten it back out. At that point, the threaded bolt that expands the plastic lock snapped. This is the top of the bottom section, and the middle section has the expander locked in place. Is this something that you can fix? Or am I better off buying a new pole? (What will it cost to repair?)

Their reply:

Robert,

I will send out a new set of sections to you.

Thank you,

Melanie * *******

LEKI USA

www.LEKI.com

Well, how about that? I thanked them profusely in a response.

Skier75 · Mar 21, 2008, 6:42 PM

Update!

Leki sent me out new sections, only they weren't anti shock. I hated to re-email Melanie, but I did, and asked her how to trade the anti shock portions from my old parts to the new. She sent me out yet another pair of sections and told me to keep the extras for parts! What a great PR policy!!!!

Mar 3, 2008, 4:47 PM	#1 (permalink)
uphillklimber Pico Mountain, Vermont Join Date: Mar 2003 Location: Barrington, New Hampshire Posts: 1,138	Leki is good!!!! I broke one of my lekis at BSP a couple weeks back. Here is what I sent them in a message: I broke my Leki Canyon antishock hiking pole. The grip at the bottom of the second section was loose, and when I pulled it out to the stop Max line, it was out too far. I didn't pay close enough attention, I knew the grip was loose. Anyways, I pushed hard on my pole to unlock my cross country skiis and I bent the pole. Being 3 miles from the cabin in Baxter State Park in winter, I figured I would try to straighten it back out. At that point, the threaded bolt that expands the plastic lock snapped. This is the top of the bottom section, and the middle section has the expander locked in place. Is this something that you can fix? Or am I better off buying a new pole? (What will it cost to repair?) Their reply: Robert, I will send out a new set of sections to you. Thank you, Melanie * ******* LEKI USA www.LEKI.com Well, how about that? I thanked them profusely in a response. __________________ lovin life, Bob "My helmet is my LAST line of defense, not my first."

Mar 21, 2008, 6:42 PM	#2 (permalink)
Skier75 Join Date: Feb 2004 Location: Barrington, New Hampshire Posts: 466	Update! Leki sent me out new sections, only they weren't anti shock. I hated to re-email Melanie, but I did, and asked her how to trade the anti shock portions from my old parts to the new. She sent me out yet another pair of sections and told me to keep the extras for parts! What a great PR policy!!!! __________________ \"J\"

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Mar 3, 2008, 4:47 PM
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