Quote:
Originally Posted by Mildcat  If I notice it at the checkout I'll say something even if it's a big store like Walmart because I don't want the cashier to get in trouble. I wouldn't go back if I noticed later because the cashier will get in trouble. The employees don't make enough money to have to carry the burden of every little mistake in my honest opinion. |
Really depends a lot on the manager regarding the "trouble" aspect of finding a big mistake. As a retail manager myself, I have caught issues in which cashier mistakes might have resulted in $100+ worth of merchandise walking from the store unaccounted for. Most associates are mortified enough just being alerted to their performance lapse. There is never a need to pursue corrective action for one or two such mistakes because the cashier naturally is usually self motivated to ensure the problem doesn't happen again. Same cashier making the same such mistake with frequency would be another story. But my management philosophy is people are self motivated not to screw up and almost always self correct when alerted to the problem. For the occasional error that does happen, reasonable shrink is expected and everyone makes mistakes. You just have to hope the mistakes are small ones and the big ones are caught. It is all about good training and development and a solid system of accountability.