[andyzee]

Lately I've seen customer service at different companies really go downhill. But Verizon has to be tops in this department. I started typing up the whole story of crap that I've gone through with them for two changes, but it would take up a couple of pages to list their ineptness. To try and put it a simple as possible, if you request anything from Verizon, be certain as to what you want. If you make any changes in your request, they just can't handle it and it's guaranteed, that they'll screw up. This happened to me on two occasions already and it's unbelievable how inefficient their system is.