Quote:
Originally Posted by Paul  Rotten Hill is a tough area for DSL. There is no CO there, its in Wethersfield. Depending on where you are in town, it can be a real PITA. |
It wasn't availability, it was the process. If I remember correctly, it went something like this (bear in mind, this was 2 years ago, so things may have changed; being a landline company, I doubt it, though):
Moved in, and went to activate service. Price was only available online, but you couldn't sign up for DSL online until you already had an active phone line (still baffled why you can't do both at the same time.) So I got the phone activation scheduled; for some reason it takes (or took at that time) a week before you could get phone service activated. One week down.
So, line active, go online again. Can't order DSL. For some reason, the phone activation databases don't (or didn't) link to the billing databases, so the online system won't let me in. Call to complain, they give me the online rate with phone activation (probably should have tried that the first time.) So a few more days wait for activation of DSL and to get the modem, which for whatever reason gets shipped from Texas for home installs. About another week goes by, line's active but no modem. Call again, and somehow the modem order had been put in the system but then canceled. So a few more days (plus Saturday and Sunday) and I finally have an internet connection. Almost three weeks in all.
The thing I just can't understand with both cable and phone is why it still takes a home visit to activate (or, again, did 2 years ago.) Why isn't it just an electronic activation for lines that are already installed?