[andyzee]

Originally Posted by BeanoNYC

Try this

...or

You can always launch an Executive Email Carpet Bomb. This has worked for me in the past with Sirius. I got a call back within an hour of sending an email to the CEO, COO, CFO, CIO and Various Presidents and EVPs. When I asked the CSR who called me if I escalated the issue high enough, he responded..."oh yeah."

I can be a real pain in the ass when I want to be....

Still not resolve, trying the first link you gave, here's my email:


Mr. Reddick,

I'm sorry to bother you with this but on numerous occasions I have experienced issues with Verizon support that I just find to be unbelieavable and I was hoping you could help me.
My problem started around the end of April. I called Verizon and informed them that I will be moving and need my services moved, I have Phone, FIOS Internet, and TV. A date was appointment was setup for 5/16 to move service, order# 0000xxxxxxx. Since that time, I decided not to move there and found a new appartment. I called Verizon to inform them that I need to change the move date and address, this is where the issues started. I have been at it for a week and a half now and have still been unsuccessful in getting this don. I will do the best I can to give you the chain of events:
On Monday 5/5, I called up to make the change of address and date. The person that was assisting me with this seemed uncertain as to how to do this and put me on hold. After being on hold for awhile, they came back and told me that someone that would be better able to assist me would get back to me within 24 hours.
I waited until 5/7, no one called, so I called again. I get a nice lady on line and explained to her what had happened. She informed me that she doesn't see why this would have been and issue to begin with and assured me she would take care of it for me. She didn't cancel the previous order, just changed the date and address. I asked her to make sure that my service isn't disconnected at my present address on the 15th as had been requested in the orignal order, she assured me it wouldn't be. I have my doubts after my experiences, but we shell see. OK, now service is scheduled for a move on the 30th to my new address.
On 5/8, I get a call from an automated system stating that I am scheduled for a move on 5/16 and asking if this is still good for me, I respond that it is not. The system then asks if I would like to reschedule, I say no. I am then transfered to a person. I explain to them what has happened up to this point, they check and state that the order had been cancelled. I tell them that it had been rescheduled for the 30th at a new address, they have no record of this. I tell them I would like to reschedule, I am told that I can not since the cancellation went in, I need to wait 24 hours before a change can be made.
On Friday 5/9, and person calls from Verizon and leaves a message asking for confirmation of my cancellation. They state that it's a partial cancellation and that the move of my phone service and TV service had been cancelled but that my Internet service was still scheduled to be moved! (I still have this on my VM if you would like to hear it)
Friday 5/9 I get home and call Verizon to check on the status of cancellation and try to reschedule. I am assured that it was a full cancellation and when I try to change date and address, I'm told record is still locked, I should call again on Monday.
Monday 5/12, call Verizon to change date and address, I'm told that record is still locked. I explain to Verizon rep the experience I have had and that I need to get this resolved. They informed me that they would do their best to resolve that day and would call me back.
Tuesday 5/13, person had not called back. I call Verizon again to resolve. I am told issue is being worked on and tht they can't help me since someone else is working on it. I ask them to connect me to the person that is working on this issue, they can not. I ask to speak to a supervisor, one can't be found, but I'm assured that one will call me within 24 hours. I'm still waiting for the last 2 supervisor requests.
Mr. Reddick, I'm sorry, but I can't understand this, why is it so difficult to change an address and date? This is the second time I am experiencing such and issue with Verizon. The first occasion was a similiar experience with trying to change the date of a DVR install. Please help, I would like to move on 6/1, and I would like to have my Verizon services at my new residence.