Ethical Dilema...What would you do????

[ComeBackMudPuddles]

You weren't actively trying to pull a fast one and they made a mistake. Innocent enough. It's not your job as a customer to fix a store's problem.

How about just rewarding the stores with repeat visits (and not hoping for more of the same, of course)?

[cbcbd]

Honest mistakes all around. For such small items I wouldn't sweat it, but if the sock drawer appears to be beating like the tell tale heart then just go back and make your conscience right.

[Mildcat]

If I notice it at the checkout I'll say something even if it's a big store like Walmart because I don't want the cashier to get in trouble. I wouldn't go back if I noticed later because the cashier will get in trouble. The employees don't make enough money to have to carry the burden of every little mistake in my honest opinion.

[Warp Daddy]

Originally Posted by wa-loaf

You can just call them up and read the sku #'s to them and charge it over the phone.

like he said and if the company has ANY customer relations at all my bet is you'll get a deal

[David Metsky]

I would arrange (either by visit or by phone) to fix the mistake. It's not for the store, but for yourself and to set an example for your kids. You know what the right thing to do is; everything else is rationalizations.

[OldsnowboarderME]

Originally Posted by Dr Skimeister

Have you ever performed a service in your practice that didn't get invoiced? If so, did the client come back and point out the error?

Yes I would have pointed out the billing error .. it's about having good relationship with the Doc.. trust is a 2 way street...

[OldsnowboarderME]

Originally Posted by drjeff

Okay, here's the scenario that happened to me twice this past saturday and I didn't even realize it until Sunday when I looked at the receipts!

Saturday afternoon I take the kids out for some Mother's Day shopping and to get their growing feet some new boots for hiking season. Things were a bit busy in the stores, and relatively speaking the kids were about as good and cooperative as an almost 2 1/2 year old and a 4 1/2 year old can be while out shopping with them close to nap time I was buying multiple things at each store that we went to and will readily admit that I was paying more attention to keeping my kids in sight than the credit card receipts I was signing.

Sunday AM, I'm going over the receipts, and it turns out that at both REI where I bought 2 pairs of kids hiking boots and 3 pairs of kids hiking socks that they didn't charge me for 2 pairs of the hiking socks (and I know that the guy at the register saw them and placed them into the bag) and then at Golfer's warehouse where I bought a golf shirt and some golf balls for my mother, the girls at the register didn't charge me for the shirt, even though once again she placed it in the bag!

I feel guilty even though it was their error at both stores, and frankly had my kids not been there I would have been paying attention to the credit card receipts and pointed their errors out to them.

What would you do??

You mean you really had to ask if you should do the right thing?? You're suppose to pay attention at the register. Would it be an ethical dilema if you discovered in the parking lot that the cashier gave you too much change back? If it is a long trip or you got to go out of your way i would settle up the next time you was there..

[BeanoNYC]

You'll probably get the cashiers in trouble. If you feel guilty, give the items to charity and repurchase.

[OldsnowboarderME]

I was just thinking it was a good thing there no anti-theft device to sound an alarm at the door because it would have been a little difficult to explain an item in the bag that was not on the receipt..

[drjeff]

Originally Posted by OldsnowboarderME

You're suppose to pay attention at the register.

I was as much as possible, all the while trying to make sure that my two kids weren't messing up/taking things from the displays of small items that were next to the register at both stores - as a parent with young kids I realize why retailers insist upon placing small items at/near the register, but really dislike the fact that they do

Would it be an ethical dilema if you discovered in the parking lot that the cashier gave you too much change back?

Normally I'm very diligent about checking my receipts at the register or as soon as I get to my car, but because of the hour (very close to the kids naptime), I just signed the receipts and didn't even think about them until Sunday AM(18 hours later) when I went to wrap up the gifts for my mother, and as soon as I saw the lack of charge from Golfer's warehouse then I checked the remainder of my receipts and noticed the REI ommission too

If it is a long trip or you got to go out of your way i would settle up the next time you was there..

As I posted in a previous post, the area where both stores is located is basically a 45 drive each way from my house and the last time I was in that area was just before Christmas for some x-mas shopping.