Verizon FIOS Customer Service, Beware!

[andyzee]

OK, no response to above email, issued still not resolved. Salt in would, got a call a few minutes ago from a Verizon rep asking me to take survey on Verizon support! I almost felt sorry for the poor woman as I blew up on her.

[Moe Ghoul]

Originally Posted by andyzee

OK, no response to above email, issued still not resolved. Salt in would, got a call a few minutes ago from a Verizon rep asking me to take survey on Verizon support! I almost felt sorry for the poor woman as I blew up on her.

Wow, another verizon hater. Excellent. I could write volumes on how bad they are. I just got off the phone with them for yet another billing screw up and I don't even understand my bill anymore. Verizon really sux, I'll be done with them before year's end.

[andyzee]

The latest, my email service was disconnected yesterday. I tried calling verizon to resolve and somehow got connected to the DSL department, I have FIOS. They informed me that I need to speak to the FIOS people and told me they will transfer me to the FIOS department. After a number of transfers through an automated system, I was brought back to a prompt that asked if I conncet through DSL or by phone, I hung up. I then send an email to support@verizon.net. After an hour or so, I recieved a response stating that they would get back to me within a day. Today I get an email instructing me to call the DSL department. I write back and tell them I have FIOS. An hour later I get another email with the phone number for the FIOS department. They were able to get my email working again and inform that it had been disconnected because or the cancelled work order I had. I told them I have concerns about my other services and they tranferred me to billing. I told billing the nighmare I had been go through for the last two weeks. I got what seemed like a competent person that assured me everything is now straightened out. If things are not straightend out by the time I move, I wll be getting rid of Verizon phone, Internet, TV, and Cell phone service, we shell see.

[Moe Ghoul]

Originally Posted by andyzee

The latest, my email service was disconnected yesterday. I tried calling verizon to resolve and somehow got connected to the DSL department, I have FIOS. They informed me that I need to speak to the FIOS people and told me they will transfer me to the FIOS department. After a number of transfers through an automated system, I was brought back to a prompt that asked if I conncet through DSL or by phone, I hung up. I then send an email to support@verizon.net. After an hour or so, I recieved a response stating that they would get back to me within a day. Today I get an email instructing me to call the DSL department. I write back and tell them I have FIOS. An hour later I get another email with the phone number for the FIOS department. They were able to get my email working again and inform that it had been disconnected because or the cancelled work order I had. I told them I have concerns about my other services and they tranferred me to billing. I told billing the nighmare I had been go through for the last two weeks. I got what seemed like a competent person that assured me everything is now straightened out. If things are not straightend out by the time I move, I wll be getting rid of Verizon phone, Internet, TV, and Cell phone service, we shell see.

Sounds about right. I have at least 8 similar stories in the past year. Don't bother with the $99/month Triple Freedom, it took them 7 months to get it half right, and my bill goes up every month and I have to call them. I go thru the BS phone menu, then get someone that doesn't know what's going on. Then transfer me and I get cut off. Over and over again. My neighborhood doesn't have FIOS, although when it works, I hear it is good. I'm getting 2 new laptops with PC cards, keeping Direct TV, and bailing out of the landline/ DSL BS. Were finally cutting the cord, so to speak, and will just use cell phones.

[andyzee]

Originally Posted by Moe Ghoul

Sounds about right. I have at least 8 similar stories in the past year. Don't bother with the $99/month Triple Freedom, it took them 7 months to get it half right, and my bill goes up every month and I have to call them. I go thru the BS phone menu, then get someone that doesn't know what's going on. Then transfer me and I get cut off. Over and over again. My neighborhood doesn't have FIOS, although when it works, I hear it is good. I'm getting 2 new laptops with PC cards, keeping Direct TV, and bailing out of the landline/ DSL BS. Were finally cutting the cord, so to speak, and will just use cell phones.

Once the service is up and running, it's very good. When you phone in an order, no problems. Make a change in an order, expect hell!