Huh? How is that possible?
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Big Burke announcement
- Thread starter the original trailboss
- Start date
Huh? How is that possible?
VTKilarney
Well-known member
There were printable coupons for a free entree, so I can see why it was busy that night.
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I've opened a lot of restaurants and been to a lot of openings of others. Sometimes even if you are staffed appropriately and have decent training, you can go down in flames the first few nights, especially with adding free food into the mix. It takes time to get everyone into a groove. It's usually best to do a soft opening for a few days without advertising to get some rhythm. Then do your grand opening.
AdironRider
Well-known member
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Or this thread has turned into one big group think experience.
Two hours sounds like an embellishment to me personally. Maybe two hours they were there in total, but from order to getting your meal? We were both F&B guys at one time, I've never even seen delays that bad. Not even close.
I'm not arguing Ary is not incompetent, but seriously, not everything is the guys fault, and I doubt it took two hours to get some burgers or whatever.
I did not say it was his fault. Service issues at Tamarack is not news. Based on two visits in the last week I believe they are making positive changes.
VTKilarney
Well-known member
If management is the same, I don't see how there will be a change other than in the decor and menu. Haven't we been here before? But I am hoping for the best. This summer will be the real test.
Wondering if there will be a wind hold today......lol
:lol:
I was surprised on my visit as to how many lift issues they had on my visit....between wind and electrical issues on the Sherburne. They NEVER had that many issues. Granted the Willoughby would have an issue every now and then.
from_the_NEK
Active member
We're trying to have a yard sale today and it is turning into more of a chase things across the yard sale
Any Q sightings?
VTKilarney
Well-known member
I heard that Ary's office has been cleaned out.
Pictures or it didn't happen.......lol
Joking aside, normally I feel bad when someone loses their gig, but in this case it has been obvious from the start that this was not the right person for the job. I'm sure he will be successful doing something as time moves on......but his "learning experience" in Burke wasn't exactly a resume builder.
Are there any rumors out there to who is taking over, I had heard early this spring that his military buddy who had taken over as GM was fired (I assume by Q JR), so it would seem there is no one steering the ship at this point.
VTKilarney
Well-known member
Todd Gagnon was the general manager - although he didn't make much of a presence as far as being in the public eye. His LinkedIn page says that he last worked at Q Burke in April, 2015. https://www.linkedin.com/pub/todd-gagnon/84/802/28b
He was in a tough situation. I hope he does well in the future.
He was in a tough situation. I hope he does well in the future.
VTKilarney
Well-known member
I just noticed this line from Gagnon's description of his job at Q Burke:
"Assisted in resolving problems and complaints with customer service issues regularly."
How true...
"Assisted in resolving problems and complaints with customer service issues regularly."
How true...
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