abc
Well-known member
Question is, without the angry, constantly complaining, full-window-rate paying day trippers, can Hunter still thrive on the love of the local season pass holders?
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Hunter's lifts...........or lack of now!!
- Thread starter RichT
- Start date
For every ski area in the east. Lift situation not much better at Windham apparently.
legalskier
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Word. It was their baby & they ran it well. For Peaks it seems to be just another "peak."
sull1102
Member
Just read thru this and it sounds like the Hunter crowd and the Attitash crowd have similar complaints about Peak while the Mount Snow people (myself included) are happy with management here. I wonder why there's such a clear difference between Sneaux and the others when it comes to leadership style and investment.
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Kind of seems like Peaks picked Mt Snow to be their crown jewel and everyone else just gets the leftovers in the budget... (This is my perception from a purely outsider perspective from what I'm seeing posted here and hearing elsewhere...)
KustyTheKlown
Well-known member
that's easy. mt snow gets the big money family visits from the tri-state area. the most people with the most money go to mt snow.
Jully
Active member
Cdskier is correct. Mount snow makes WAY more snow than the NH resorts do. Lift problems are lift problems, I do not think Mt Snow not having any and Hunter having a bunch has to do with Peaks management. That said, if Peaks was having age related trouble with a main lift at Snow, it wouldn't shock me if they would be more likely to replace it rather than pull a few more years out of it. TBD what happens this offseason at Hunter in that department.
Hawkshot99
Active member
You say that as if these day ticket people are truelly pissed. The day tripper is who I deal with on a daily basis. I do not hear the complaints from them.
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dhmcgill87
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granted this sounds like a complete clusterfck, and I haven't been to Hunter in a couple of weeks, but there have been times this year I have been impressed with the snowmaking. MLK day skied surprisingly well after the blowtorch and downpour from earlier in the weekend - whales everywhere.
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dhmcgill87
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granted this sounds like a complete clusterfck, and I haven't been to Hunter in a couple of weeks, but there have been times this year I have been impressed with the snowmaking. MLK day skied surprisingly well after the blowtorch and downpour from earlier in the weekend - whales everywhere.
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Smellytele
Well-known member
Snow is the place that had the infusion of eb-5 money. If they didn't they would be in the same boat.
catskillman
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So at 8:45 this morning I check Hunter's website had 4 different figures for open lifts.
The landing page had 7
Their daily report had 5 in the opening paragraph
Further down in the report it had 8
If you clicked on the lift status it showed 6 lifts as being open
Really?? How do you plan a day or take them serious anymore? Who maintains the website? No proofreader? I am continually amazed.
I will be there later, can't wait to count
The landing page had 7
Their daily report had 5 in the opening paragraph
Further down in the report it had 8
If you clicked on the lift status it showed 6 lifts as being open
Really?? How do you plan a day or take them serious anymore? Who maintains the website? No proofreader? I am continually amazed.
I will be there later, can't wait to count
Funky_Catskills
Well-known member
Dear Season Passholder,
The past week and a half has been a whirlwind for us here. As we were ramping up for President’s Weekend, one of our worst fears occurred: the Kaatskill Flyer went down due to what ended up being an electrical issue. At that time, F-lift had also been down due to electrical issues.
Traditionally when we post updates to social media, we summarize and condense the nitty gritty details. This allows us to provide you with accurate updates in the most timely manner possible while still being sufficiently informative. We hoped that our guests trusted that we were doing everything in our power to fix these issues as soon as possible because hey, we live for the winter season, we live for skiing and riding, and this is what we all do and love. However, we saw that a number of you voiced your frustrations, and for that we are sorry.
With that said, we are now providing you with all the details regarding the series of unfortunate events that unraveled as we worked toward fixing the lift issues. We hope that this clears up any misinformation, rumors, and ill feelings that you might have. Ultimately, we hope you understand that while you were frustrated as a skier or rider, we were also frustrated – because just when we thought we were taking two steps forward, we ended up a few steps back.
Before reading the timelines below, please note that we’ll be using the term “drive” often. “Drive,” in this case, is a major part of the lift that controls many functions of the motor including starting, stopping, converting electricity, and controlling the speed. “Panel” is another term we’ll use. Our drive unit is comprised of 4 “plug-in” panels, each weighing 375lbs (unfortunately not a spare part that we can simply stock on site).
TIMELINE FOR THE KAATSKILL FLYER:
At approximately 3:45pm last Tuesday when the Flyer went down, we discovered that one of the panels within the Flyer’s drive unit stopped working.
We immediately contacted the support team for our lift manufacturer. They made arrangements to ship a spare panel to us from Colorado. The part had to be transported to the airport from Breckenridge, so unfortunately the part could not be shipped until Wednesday evening.
Thursday morning we received the part. Upon plugging it in, another panel blew.
We called the manufacturer and they got another part ready to ship to Albany International Airport Thursday night.
Friday morning, our Lift Operations Manager was at Albany International at 6am, only to be told that the airplane never left Colorado due to mechanical issues.
We then had the manufacturing company put the part on another plane and had it delivered first class so that it would arrive Saturday morning.
Saturday morning, our Lift Operations Manager headed back to Albany International and picked up the part.
When we plugged in the second panel Saturday morning, it was not communicating properly with the first replacement panel. By this time, the president of the manufacturing company, electricians from the manufacturing company, and our master electricians from Peak Resorts were all on site to work through this.
After working through the night, they were able to figure out a solution to get the motor running for Sunday (at half capacity to ensure the motor ran as smoothly as possible).
A third replacement panel arrived Wednesday. The part has been installed and the Flyer is now back to running at full capacity.
TIMELINE FOR F-LIFT:
Over this past summer, we completely replaced F-Lift’s motor and were confident this would resolve the issues it had had in the past.
During the current season, when we realized that replacing the motor did not in fact resolve issues with F-Lift, the drive engineer for the lift company replaced several components and believed it was now ready to go.
After this was not enough, we pulled the motor out yet again and rebuilt it.
This did not work. We sent it to the motor company again, at which time they tested the motor and CONFIRMED it was working properly.
Upon receiving it back, it failed again, which lead us to believe it could possibly be the drive. We asked the drive engineer to look into it and he confirmed that the drive itself was also working properly.
As of now, the motor engineer and the drive engineer have been in direct contact for the last week. They will provide us with an update when they figure out what the issue is. We will then move forward with their recommendation on how to fix F-Lift.
We’ll say this again – it’s been a whirlwind. While we keep spare lift parts stocked on site and are fortunate to employ numerous highly skilled mechanics and electricians, sometimes issues arise that are out of our hands. When that happens, we do whatever we can to resolve the issue as soon as possible. In this case, it was over-nighting parts, bringing in specialists from the manufacturer, and waiting for their recommendations and instruction.
We are a company that values our customers and strives to create the best experience possible. We have been since 1959 and continue to be as part of the Peak Resorts family. To see our guests dissatisfied makes us feel defeated, especially when we know we are doing everything in our power to fix the issue. Now that the Flyer has been fixed and we continue to work with engineers on F-Lift, we are focused on moving forward and ensuring we continue this season on a high note; we hope you will do the same.
Thank you for taking the time to read this and for your understanding.
Sincerely,
Russ Coloton
GM & President, Hunter Mountain
The past week and a half has been a whirlwind for us here. As we were ramping up for President’s Weekend, one of our worst fears occurred: the Kaatskill Flyer went down due to what ended up being an electrical issue. At that time, F-lift had also been down due to electrical issues.
Traditionally when we post updates to social media, we summarize and condense the nitty gritty details. This allows us to provide you with accurate updates in the most timely manner possible while still being sufficiently informative. We hoped that our guests trusted that we were doing everything in our power to fix these issues as soon as possible because hey, we live for the winter season, we live for skiing and riding, and this is what we all do and love. However, we saw that a number of you voiced your frustrations, and for that we are sorry.
With that said, we are now providing you with all the details regarding the series of unfortunate events that unraveled as we worked toward fixing the lift issues. We hope that this clears up any misinformation, rumors, and ill feelings that you might have. Ultimately, we hope you understand that while you were frustrated as a skier or rider, we were also frustrated – because just when we thought we were taking two steps forward, we ended up a few steps back.
Before reading the timelines below, please note that we’ll be using the term “drive” often. “Drive,” in this case, is a major part of the lift that controls many functions of the motor including starting, stopping, converting electricity, and controlling the speed. “Panel” is another term we’ll use. Our drive unit is comprised of 4 “plug-in” panels, each weighing 375lbs (unfortunately not a spare part that we can simply stock on site).
TIMELINE FOR THE KAATSKILL FLYER:
At approximately 3:45pm last Tuesday when the Flyer went down, we discovered that one of the panels within the Flyer’s drive unit stopped working.
We immediately contacted the support team for our lift manufacturer. They made arrangements to ship a spare panel to us from Colorado. The part had to be transported to the airport from Breckenridge, so unfortunately the part could not be shipped until Wednesday evening.
Thursday morning we received the part. Upon plugging it in, another panel blew.
We called the manufacturer and they got another part ready to ship to Albany International Airport Thursday night.
Friday morning, our Lift Operations Manager was at Albany International at 6am, only to be told that the airplane never left Colorado due to mechanical issues.
We then had the manufacturing company put the part on another plane and had it delivered first class so that it would arrive Saturday morning.
Saturday morning, our Lift Operations Manager headed back to Albany International and picked up the part.
When we plugged in the second panel Saturday morning, it was not communicating properly with the first replacement panel. By this time, the president of the manufacturing company, electricians from the manufacturing company, and our master electricians from Peak Resorts were all on site to work through this.
After working through the night, they were able to figure out a solution to get the motor running for Sunday (at half capacity to ensure the motor ran as smoothly as possible).
A third replacement panel arrived Wednesday. The part has been installed and the Flyer is now back to running at full capacity.
TIMELINE FOR F-LIFT:
Over this past summer, we completely replaced F-Lift’s motor and were confident this would resolve the issues it had had in the past.
During the current season, when we realized that replacing the motor did not in fact resolve issues with F-Lift, the drive engineer for the lift company replaced several components and believed it was now ready to go.
After this was not enough, we pulled the motor out yet again and rebuilt it.
This did not work. We sent it to the motor company again, at which time they tested the motor and CONFIRMED it was working properly.
Upon receiving it back, it failed again, which lead us to believe it could possibly be the drive. We asked the drive engineer to look into it and he confirmed that the drive itself was also working properly.
As of now, the motor engineer and the drive engineer have been in direct contact for the last week. They will provide us with an update when they figure out what the issue is. We will then move forward with their recommendation on how to fix F-Lift.
We’ll say this again – it’s been a whirlwind. While we keep spare lift parts stocked on site and are fortunate to employ numerous highly skilled mechanics and electricians, sometimes issues arise that are out of our hands. When that happens, we do whatever we can to resolve the issue as soon as possible. In this case, it was over-nighting parts, bringing in specialists from the manufacturer, and waiting for their recommendations and instruction.
We are a company that values our customers and strives to create the best experience possible. We have been since 1959 and continue to be as part of the Peak Resorts family. To see our guests dissatisfied makes us feel defeated, especially when we know we are doing everything in our power to fix the issue. Now that the Flyer has been fixed and we continue to work with engineers on F-Lift, we are focused on moving forward and ensuring we continue this season on a high note; we hope you will do the same.
Thank you for taking the time to read this and for your understanding.
Sincerely,
Russ Coloton
GM & President, Hunter Mountain
abc
Well-known member
Hunter's surprisingly abundant new snow... man-made, that is.
I got an e-mail blast about 7" of "new snow"! Impressed, I immediately went to Hunter's web site to see what makes the so lucky on snow fall...
"Good afternoon skiers and riders. Today we enjoyed up to 4 inches of new snow thanks to our snowmakers along with 3 inches of natural snow courtesy of Mother Nature "
I got an e-mail blast about 7" of "new snow"! Impressed, I immediately went to Hunter's web site to see what makes the so lucky on snow fall...
"Good afternoon skiers and riders. Today we enjoyed up to 4 inches of new snow thanks to our snowmakers along with 3 inches of natural snow courtesy of Mother Nature "
andrec10
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I am using my rock skis this weekend.....
skimagic
Active member
What trail received the abundant snowfall? This is beyond pathetic.
FBGM
Well-known member
I'd assume the Hunter lift problems stem from lack of preventive maintenance because finding a knowledgeable experienced mechanic is not a thing that happens. Especially on new lifts in the east. Poma is pretty much supporting their own stuff.
Also, dopplagang way better then poma.
Also, dopplagang way better then poma.
RichT
Active member
I just saw this...........I am grateful for the information, shows us that they are listening! As they should. I'm not only a season passholder, I own a second home there and I own stock. I LOVE Hunter it hurts me too!
Hawkshot99
Active member
How much maintenance could they have skipped out on in only 3 yrs? When I get a new car there's not much I do for it for many yrs.
A chairlift is a mechanical thing, sometimes shit just happens.
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Not Sure
Well-known member
Not the motor, not the panel???
Anyone check the incoming power supply? Seen many things blow up from out of spec power!!!!
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