Plattekill Party: Winter Storm Riley 3-2-17 Roll Call - Page 4

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  1. #31
    Quote Originally Posted by Harvey View Post
    I always stick a wad of cash into my wallet when I head north on a ski sojern. And I always come home with almost all of it.



    Not this time. Cash was king and I loaned some to a buddy for a ticket and spent the rest.

    Bob: good idea. And thank you.
    Who doesn't ski with cash? Say when's that ski off going to be? Powder daize Thursday at Platty?

  2. #32
    Who knows what max is, it certainly felt maxed. It was estimated that Plattekill served 30% more skiers than the previously busiest day dating back to 1993. Sunday ended up coming in second on that same scale.

    I think Plattekill did they best they could in a difficult situation, and I believe their best stacked up well when compared to other options.

  3. #33
    Quote Originally Posted by Siliconebobsquarepants View Post
    Attachment 23422

    Dig through the basement for one of these dinosaurs .....
    Or this. You'd be surprised how many placed DO still keep one of these "dinosaurs" around for power emergencies.

    Hell, you dont even need it though. They could have just written people's card info down and processed it when the power came back rather than telling people they were S.O.L.
    President - Bicknell's Thrush Extermination Solutions (BTES), LLC



  4. #34
    Quote Originally Posted by BenedictGomez View Post
    If they were truly at maximum capacity then it's a moot point.

    The motivation, however, is obvious, keep the customer happy given the customer did nothing wrong and likely drove through white-knuckle conditions to get to their favorite ski hill for a fantastic day, rather than sadly being turned-away due to no fault of their own. It's called customer service. Sure, there would be some bums who wouldn't pay you back, but for every one of them there'd be 5 people who would pay you back, and that goodwill gesture would create 5 lifelong Platty fans and paying customers = $$$$.
    Leave ?????? LOL . It took me 45 minutes to go 2 miles .....If I didn't ski I would be nuts ... I had my AT stuff in the car anyway but on the way up after getting only an hour and a half sleep I would have been good for one run.
    " 2020 Make America Cold Again " Something we all can agree on !

  5. #35
    Didn't Windham stop selling tickets at 9am? at least platty was selling tickets.

  6. #36
    Did you go sat?

  7. #37

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    Quote Originally Posted by benski View Post
    Didn't Windham stop selling tickets at 9am? at least platty was selling tickets.
    11am (according to their website)

    I'm a fan of Platty. But in this case, I think they could have done better. They could just write down the CC numbers.

    Yes, they must have been pretty busy with everything else. But someone should have thought of that as soon as the CC line went kaput. Heck, did any of the cashless people suggested they handle CC payment by hand? In this day and age, there're more tools available to help too. A phone picture of the CC front & back, a note with signature of the amount to charge, hell, even a driver's license. They will need to punch in all those numbers later on. But they would have gotten their money and a bunch of people would have been happier!

    It's an opportunity missed.

  8. #38
    On the cash/CC issue...per Laszlo Platty had a workaround available (not sure how quickly this was implemented, but it does look like they were doing something about it even though the issue itself was out of their control):

    "We had a work around in place with a cellular hot spot and online portal for prebuying lift tickets while standing in the cue."

  9. #39
    Quote Originally Posted by cdskier View Post
    On the cash/CC issue...per Laszlo Platty had a workaround available (not sure how quickly this was implemented, but it does look like they were doing something about it even though the issue itself was out of their control):

    "We had a work around in place with a cellular hot spot and online portal for prebuying lift tickets while standing in the cue."
    This is true. As you can imagine it wasn't the fastest method to sell that many tickets. With wifi/internet down the demand on mobile was high, and bandwidth was low, so this system while in place was not super efficient. Like I said they did the best they could.

    Basically you were in the middle of a small scale natural disaster and Plattekill did what they could to service their customers and those who couldn't ski at other areas. They ran their business at a record level. For some this wasn't good enough, while others had the time of their life.

  10. #40
    kingslug's Avatar
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    This sounds like the 100 year storm of 2010 when 7 feet fell on the Cats. Thursday Friday then they lose power Saturday. I was there for that ..not the Saturday though. That was the most snow I have ever skied in my life. I missed this one as I landed and got home at 2 AM Saturday totaly wiped. Glad winter has returned in a big way. Hope it lasts until April at least.
    Lets go!
    I'll drive.

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