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I love REI- happy to see they're opening up shop in blue back.
REI is a great shop. Become a member and you get dividends returned back at the end of the year usually. Wish they had one in the Concord, NH area.
Depends upon the year and how well the co-op does, IIRC. I haven't gotten a dividend in years since I moved out of MA but 5ish sounds about right.
That was backcountry.com but I have had good customer service with REI. I would say that their associates are far more knowledgeable than the average outdoor store. I had detailed conversations and assistance when buying backpacks, tens, and shoes there.Didn't you post about a great customer service experience with them once?