Defending Ski Haus

dmc · Dec 16, 2009

deadheadskier said:
can't do it can you d? Call me out for saying something I did not. so you result to insults. it's the same thing every time.

It really is....

I feel the gravity pulling now...

Go ahead mod... defend your friend...

riverc0il · Dec 16, 2009

Interesting. It sounds like this is all about a pro form deal that fell through if I read correctly? Pro forms have a lot of requirements, as I recall. Not surprising a shop would pull the plug on a pro form deal if it was too late to order at a reduced price. Pro form is not typical retailing and I wouldn't expect a shop to honor a pro form deal if they couldn't get the gear at reduced rate.

dmc · Dec 16, 2009

riverc0il said:
Interesting. It sounds like this is all about a pro form deal that fell through if I read correctly? Pro forms have a lot of requirements, as I recall. Not surprising a shop would pull the plug on a pro form deal if it was too late to order at a reduced price. Pro form is not typical retailing and I wouldn't expect a shop to honor a pro form deal if they couldn't get the gear at reduced rate.

I've had that happen to me as well..

Puck it · Dec 16, 2009

riverc0il said:
Interesting. It sounds like this is all about a pro form deal that fell through if I read correctly? Pro forms have a lot of requirements, as I recall. Not surprising a shop would pull the plug on a pro form deal if it was too late to order at a reduced price. Pro form is not typical retailing and I wouldn't expect a shop to honor a pro form deal if they couldn't get the gear at reduced rate.

Not familar with the pro form concept. Please elaborate.

dmc · Dec 16, 2009

Puck it said:
Not familar with the pro form concept. Please elaborate.

Work for ski industry...
Get a form from manufacturers with what you can buy for cheap..
Submit it to a ski shop that carries the stuff...
Get your stuff...

BUT - it's horribly misused...

Puck it · Dec 16, 2009

dmc said:
Work for ski industry...
Get a form from manufacturers with what you can buy for cheap..
Submit it to a ski shop that carries the stuff...
Get your stuff...

BUT - it's horribly misused...

Okay. My nephew gets discounts directly from TNF and Oakley since he is a customs officer. It sounds like she waited too long. This expalains the order from manufacturer, they were repacing their own stock. Could her gripe be with the manufacturer then?

AndyEich · Dec 17, 2009

Ski Haus (at least the Wilmington store that is now closed) always treated me very well. I was surprised to see them get slammed.
________
Vapor Buddy

Trekchick · Dec 17, 2009

riverc0il said:
Interesting. It sounds like this is all about a pro form deal that fell through if I read correctly? Pro forms have a lot of requirements, as I recall. Not surprising a shop would pull the plug on a pro form deal if it was too late to order at a reduced price. Pro form is not typical retailing and I wouldn't expect a shop to honor a pro form deal if they couldn't get the gear at reduced rate.

To further elaborate
In my experience with proform, the product had to be ordered early because it goes in on a special order and its not usually taken out of inventory. I can imagine with the popularity of volkl their proform is misused and they may have some extra caution factors in place. If that's the case then Ski Haus may suffer the ramifications if the deal isn't done by the book.

Not sure of the details of this situation, but I know Proform can be complicated and sometimes the consumer has to be more flexible.

dmc · Dec 17, 2009

Trekchick said:
To further elaborate
In my experience with proform, the product had to be ordered early because it goes in on a special order and its not usually taken out of inventory. I can imagine with the popularity of volkl their proform is misused and they may have some extra caution factors in place. If that's the case then Ski Haus may suffer the ramifications if the deal isn't done by the book.

Not sure of the details of this situation, but I know Proform can be complicated and sometimes the consumer has to be more flexible.

It's complicated, there's not as many options AND watched carefully now..

I think a shop discount is actually better now...

gorgonzola · Dec 17, 2009

man theres a alot of douchyness in this thread! based on the info in op the shop douched her - if thats the case power to her and douching them back on the web. i've pretty much had it with douches not living it up to their agreements these days. pretty douchy of the mods to lock the thread too imo...making this while thing worthy of a 5 douche post

campgottagopee · Dec 17, 2009

Trekchick said:
To further elaborate
In my experience with proform, the product had to be ordered early because it goes in on a special order and its not usually taken out of inventory. I can imagine with the popularity of volkl their proform is misused and they may have some extra caution factors in place. If that's the case then Ski Haus may suffer the ramifications if the deal isn't done by the book.

Not sure of the details of this situation, but I know Proform can be complicated and sometimes the consumer has to be more flexible.

Must be things have changed---when I ws getting my skis on a Proform I had to get them thru a rep, a "ski shop" couldn't even order them for me.

dmc · Dec 17, 2009

campgottagopee said:
Must be things have changed---when I ws getting my skis on a Proform I had to get them thru a rep, a "ski shop" couldn't even order them for me.

You had to get the "form" from the rep right? And then take it to the shop..

hammer · Dec 17, 2009

I've never shopped at Ski Haus so I can't provide an opinion one way or the other, but IMO this looks like a situation where the original poster had a legitimate beef with them but went overboard on a public forum with her complaint.

Also, how careful does someone really need to be about what they post? What's the line between a simple complaint and libel?

http://www.writing.upenn.edu/~afilreis/defamation-in-cyberspace.html

Hopefully she can come up with a reasonable compromise...and will provide an update here when she does.

dmc · Dec 17, 2009

hammer said:
I've never shopped at Ski Haus so I can't provide an opinion one way or the other, but IMO this looks like a situation where the original poster had a legitimate beef with them but went overboard on a public forum with her complaint.

Also, how careful does someone really need to be about what they post? What's the line between a simple complaint and libel?

http://www.writing.upenn.edu/~afilreis/defamation-in-cyberspace.html

Hopefully she can come up with a reasonable compromise...and will provide an update here when she does.

Again... I'd like to hear the ski shops side of the story..
PuckIt is going to stop in and find out..

Maybe we can keep this from happening again and inform people on how to navigate "pro form"

campgottagopee · Dec 17, 2009

dmc said:
You had to get the "form" from the rep right? And then take it to the shop..

Right----and I never had any contact with the shop other than dropping the form off. Usually me rep would bring them right to the mountain.

Vortex · Dec 17, 2009

When I did pro form equipt it was from the rep only. I ordered from the rep and paid the rep. I did it in oct or early November.
I have not worked in the industry in 20 years. Everything changes.

I think their are variables here we may not know. Pro form is not an every day deal. I don't have the facts, but the slam does not sit well with me. If the deal is a valid one just go to another rep.

I bet eastcoastpowerhound could give some good info here.

Swamp Dog · Dec 17, 2009

since none of you know the fucking details of what happened when I first went to Ski Haus, nor do you really care to know, why don't you all just shut the fuck up. It's way more fun to bash me when you don't know shit, so have at it.

Bunch of fucking tools.....

St. Bear · Dec 17, 2009

Swamp Dog said:
since none of you know the fucking details of what happened when I first went to Ski Haus, nor do you really care to know, why don't you all just shut the fuck up. It's way more fun to bash me when you don't know shit, so have at it.

Bunch of fucking tools.....

I think the whole point of this thread was to try and understand the details because otherwise we're just going solely off your side of the story.

dmc · Dec 17, 2009

Swamp Dog said:
since none of you know the fucking details of what happened when I first went to Ski Haus, nor do you really care to know, why don't you all just shut the fuck up. It's way more fun to bash me when you don't know shit, so have at it.

Bunch of fucking tools.....

wow... ummm.... I promised Greg I'd be good...

Now I'm REALLY interested in hearing SkiHaus's side of the story...

Warp Daddy · Dec 17, 2009

WGARA -------------------life goes on --yawn

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