Defending Ski Haus

Puck it · Dec 16, 2009

I have always bought my family stuff from Ski Haus. Steve is the co-owner with his brother Wayne, They have always been upfront with me. Cut me great deals on leftover stuff. They have worked stuff for me that I did not buy there. And yes for free. Steve knows his stuff. He must have had a good reason for not doing this. He could be losing too much money on the deal.

I can stand when someone slams a store like this. I will talk to him this weekend and tell him that Ski Haus is being dragged through th mud on the internet.

dmc · Dec 16, 2009

Puck it said:
I have always bought my family stuff from Ski Haus. Steve is the co-owner with his brother Wayne, They have always been upfront with me. Cut me great deals on leftover stuff. They have worked stuff for me that I did not buy there. And yes for free. Steve knows his stuff. He must have had a good reason for not doing this. He could be losing too much money on the deal.

I can stand when someone slams a store like this. I will talk to him this weekend and tell him that Ski Haus is being dragged through th mud on the internet.

I .... I... I... I....

agree.....

Damn i feel dirty now

Puck it · Dec 16, 2009

Me too. I think I need a shower. But this was way wrong:flag:

bvibert · Dec 16, 2009

dmc said:
I .... I... I... I....

agree.....

Damn i feel dirty now

Wow, that must have taken a lot to post.

Lets try to keep this thread from devolving into personal attacks (not that I'm saying the above is or anything, more of a precursor to keep this thread open)

deadheadskier · Dec 16, 2009

I'll take your feed back and Swampdog's feedback into consideration should I decide to do business there.

People have every bit as much of a right to scream from the roof tops when they feel they've been wronged as they do to go out of their way to give high praise of a business.

When you're in sales, you have to expect that for every good deal you offer a customer, they'll tell one person. For every bad deal, they'll tell 11. That's the nature of the human psyche. Pretty obvious every night you turn on the news.

dmc · Dec 16, 2009

deadheadskier said:
IPeople have every bit as much of a right to scream from the roof tops when they feel they've been wronged as they do to go out of their way to give high praise of a business.

They sure do...
And thats why I've contacted SkiHaus so they can come and defend themselves from the pitchfork/torch crowd...

Puck it · Dec 16, 2009

dmc said:
They sure do...
And thats why I've contacted SkiHaus so they can come and defend themselves from the pitchfork/torch crowd...

Go move.

God, I feel really greasy and slimey right now.

deadheadskier · Dec 16, 2009

dmc said:
They sure do...
And thats why I've contacted SkiHaus so they can come and defend themselves from the pitchfork/torch crowd...

As best I can tell, there is no pitchfork/torch crowd. Just one person expressing her frustration.

If there is a pitchfork/torch crowd, it's the people jumping her for expressing herself.

Puck it · Dec 16, 2009

deadheadskier said:
As best I can tell, there is no pitchfork/torch crowd. Just one person expressing her frustration.

If there is a pitchfork/torch crowd, it's the people jumping her for expressing herself.

Did she go down and talk with them in person? I may have missed.

I just rechecked. She only phoned them. Get the hell down there and talk in person instead of slamming them on the net.

dmc · Dec 16, 2009

deadheadskier said:
As best I can tell, there is no pitchfork/torch crowd. Just one person expressing her frustration.

If there is a pitchfork/torch crowd, it's the people jumping her for expressing herself.

Why can't you defend MY right to defend the ski industry?

There's no pitchfork crowd because I opened my big mouth to put a stop to this BS...

Grassi21 · Dec 16, 2009

I think being displeased when a written agreement is not met is understandable. I think taking the matter to smalls claims court is acceptable if the issue is that important to you. But to threaten plastering this on the internet and going through with it is in bad taste. But its the internetz so anything goes.

thetrailboss · Dec 16, 2009

Puck it said:
Did she go down and talk with them in person? I may have missed.

Yes she did.

riverc0il · Dec 16, 2009

I am surprised to hear that Ski Haus has been slammed here on AZ (or any where for that matter). I have not seen that thread/post yet as I just logged on and this was the first new post.

Everyone is entitled to their opinion. Though as a retail manager myself, I know first hand that even the best managers and best stores out there can never please every single person and occasionally someone gets really bad service. It really sucks and you can only do what you can after the fact to try to restore the trust. I hope who ever had a bad experience found a manager at Ski Haus and politely asked that things be righted.

When I lived in MA, Ski Haus was my local ski shop. I have gotten great service, equipmnet, and deals from that shop and have bought more stuff from Ski Haus than any other brick and mortar ski shop. They run a quality pair of stores and have my highest recommendation.

deadheadskier · Dec 16, 2009

dmc said:
Why can't you defend MY right to defend the ski industry?

There's no pitchfork crowd because I opened my big mouth to put a stop to this BS...

go for it dude. If you can quote me once saying you have no right to defend them, find it.

Puck it · Dec 16, 2009

thetrailboss said:
Yes she did.

I reread the original post and it said she talked with Steve on the phone. I do not see where she went down to the store.

dmc · Dec 16, 2009

deadheadskier said:
go for it dude. If you can quote me once saying you have no right to defend them, find it.

Oye.... you are so lame these days...

thetrailboss · Dec 16, 2009

Puck it said:
I reread the original post and it said she talked with Steve on the phone. I do not see where she went down to the store.

Do you think that would have made a difference?

Puck it · Dec 16, 2009

thetrailboss said:
Yes she did.

From Swamp Dog:

Apparently they are supposed to contact the manufacturer and get the item directly from them and not sell from the floor. Well, I know that so why doesn't the sales staff on the floor? So even though MY skis are still there, Volkl has no more available so I can't have them.

This is completely wrong. I know they do not order from the manufacturer aftere the year starts. They get the inventory and that is it unless the run out and reorder.
I have never heard of a ski shop doing this.

We just got off the phone with "Steve" who claims to be the owner. Now you would think he would want to do the right thing, but apparently that's not his style. He is not going to sell them to me for the agreed upon price.

She spoke on the phone. Am I missing something later in thread?

Puck it · Dec 16, 2009

thetrailboss said:
Do you think that would have made a difference?

Yes!!!!!!!!!

deadheadskier · Dec 16, 2009

dmc said:
Oye.... you are so lame these days...

can't do it can you d? Call me out for saying something I did not. so you result to insults. it's the same thing every time.

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