I ordered a set of Volkl 12Ft Tigershark Powerswitch 168cm skis and Tecnica 100 Dragon Boots for 1198.00 on 2/15 from 02 Gear Shop.
At the time, the skis were in stock according to John from Customer Service. The skis did not ship until 2/25 (10 days after ordering) by UPS.
I had a trip planned to Deer Valley for 3/4-3/7 and I was assured I would have the skis by 3/4.
The skis arrived on 3/3 (16 days after the order was placed).
I opened the box.....and found that O2 Gear Shop had sent the WRONG skis. I called O2 Gear Shop on 3/3 and asked them to overnight the correct skis to Deer Valley so that my trip could be salvaged. Customer Service told me that they could do nothing for me. John from Customer Service further told me that rectifying the mistake by overnighting the skis "was too expensive". (After I had placed a 1200.00 order with them.)
Due to O2 Gear Shop's mistake, I have already missed one day of skiing. I have purchased a set of skis from a local shop in Park City that will arrive tomorrow.
I hope this will serve as a lesson to all readers to weigh the pros and cons of purchasing online. I went with O2 Gear Shop to save a couple hundred bucks and ultimately this cost me a day of skiing. I hope this post gives everyone something to think about. As for me, I will go with local shop next time and forego the headache of saving a couple of bucks.
At the time, the skis were in stock according to John from Customer Service. The skis did not ship until 2/25 (10 days after ordering) by UPS.
I had a trip planned to Deer Valley for 3/4-3/7 and I was assured I would have the skis by 3/4.
The skis arrived on 3/3 (16 days after the order was placed).
I opened the box.....and found that O2 Gear Shop had sent the WRONG skis. I called O2 Gear Shop on 3/3 and asked them to overnight the correct skis to Deer Valley so that my trip could be salvaged. Customer Service told me that they could do nothing for me. John from Customer Service further told me that rectifying the mistake by overnighting the skis "was too expensive". (After I had placed a 1200.00 order with them.)
Due to O2 Gear Shop's mistake, I have already missed one day of skiing. I have purchased a set of skis from a local shop in Park City that will arrive tomorrow.
I hope this will serve as a lesson to all readers to weigh the pros and cons of purchasing online. I went with O2 Gear Shop to save a couple hundred bucks and ultimately this cost me a day of skiing. I hope this post gives everyone something to think about. As for me, I will go with local shop next time and forego the headache of saving a couple of bucks.
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