Not bashing, just venting.
Back in November of '07 we purchased a 2008 GMC Acadia. First time I considered an "American" vehicle as it seemed to be a departure from the norm (at the time) and met our needs better than any other offering. Looking back there have been multiple issues with the vehicle, but almost all of them have been covered under warranty and the dealership has been very accomodating.
After hearing a loud squeaking upon exiting the vehicle, it was discovered that the e-brake line had been routed in such a way that it was rubbing against the rear shock absorber. Over time it actually rubbed through the shock housing and destroyed it. The shock is no longer covered under warranty and I understand that. However, as I explained to GMC, the vehicle was assembled in a way that led to the shock failure (no fault of the dealership) and I feel they should at least pay for the part.
GMC "researched" it and denied my claim, however, the dealership "values my business" and is going to cover the cost. It just pisses me off that the company doesn't back up their dealers. They also lied to the service manager and told him I was complaining about the way I was treated by the dealership, which I never did. To top it off, the GMC "corporate office" that I was dealing with is located in South America. For some reason that irks me too.
Like I said, just venting.
Back in November of '07 we purchased a 2008 GMC Acadia. First time I considered an "American" vehicle as it seemed to be a departure from the norm (at the time) and met our needs better than any other offering. Looking back there have been multiple issues with the vehicle, but almost all of them have been covered under warranty and the dealership has been very accomodating.
After hearing a loud squeaking upon exiting the vehicle, it was discovered that the e-brake line had been routed in such a way that it was rubbing against the rear shock absorber. Over time it actually rubbed through the shock housing and destroyed it. The shock is no longer covered under warranty and I understand that. However, as I explained to GMC, the vehicle was assembled in a way that led to the shock failure (no fault of the dealership) and I feel they should at least pay for the part.
GMC "researched" it and denied my claim, however, the dealership "values my business" and is going to cover the cost. It just pisses me off that the company doesn't back up their dealers. They also lied to the service manager and told him I was complaining about the way I was treated by the dealership, which I never did. To top it off, the GMC "corporate office" that I was dealing with is located in South America. For some reason that irks me too.
Like I said, just venting.
) Just a ridiculous amount of space in the back with the 3rd row down, and even a reasonably impressive amount of cargo space behind the 3rd row when those seats are in use! 
