Is this the normal practice?

[OldsnowboarderME]

:roll:

 

[MikeTrainor]

I would say that is not normal practice

 

[A_B]

Should I be mad or is this just the way?

I would be rippin.

I ask to speak with the manager and I am informed I am speaking with the manager.

Have you tried to talk to his boss?

 

[bvibert]

That sounds pretty weak to me...

 

[ccskier]

Where was this?

 

[thetrailboss]

Many plowing contractors do that....including the one that does our lot. It is really annoying. They probably had no real recourse...except at least offering to get someone there to clear it for you.

 

[threecy]

Was there any sort of signage saying no parking or no overnight, etc.?

 

[wintersyndrome]

That does not sound like effective management to go about business in the passively aggresive manner as "I am the manager" get a name and mae a stink about it, that would be your best revenge. Or just dont return to that particular Inn and state your resons why in a politely worded letter to the owner.

 

[marcski]

Definitely not good practice. Most Inns or hotels will or at least should have some procedure in place to have their guests park cars in a certain area of the parking lot in order to let the snow contractor clear the lot without blocking people in. Obvious no forethought to the place you were in.

 

[dropKickMurphy]

This doesn't sound like normal procedure. Then again, "normal" doesn't apply to the the current situation in New England's ski country.

I was at Wildcat last Thursday, Sunday River on Friday. I noticed that many businesses...ski areas, restaurants, bars, etc...seemed to have been somewhat short staffed. For example, Wildcat's general manager and comptroller were both serving in the pub in the late afternoon.
A lot of folks were scrambling to pitch in wherever help was needed. Every working person I encountered was working very hard and doing an exceptional job.

I wouldn't be surprised if that were the case at the inn you stayed at. Considering the circumstance, I would be inclined to cut them some slack on this one. Appreciate the fact that we've been blessed with unbelievable late season conditions. Go out of your way to thank the people who are busting their asses to keep things operating. (A point that came to mind as we drove past Attitash...freshly covered in deep snow...CLOSED)

Overlook the minor inconveniences. If you have to spend a few minutes digging out, remember how lucky you are; not only to have a couple of feet of snow on the ground at this time of year, but also that you have a body that's healthy enough to shovel it and then ski/snowboard in it.

 

[deadheadskier]

definitely not the norm, especially Sugarloaf which generally is reknown for their customer service.

I work at a hotel and when it snows, all of the management heads out to the parking lot and clears off everyone's cars after the storm and if by chance one of the plow trucks plowed someone in like that, we would insist on shoveling them out and more than likely buy them breakfast too.

 

[loafer89]

The one gripe that I had with our trip to Sugarloaf was that when we arrived at the Grand Summit at 5:30pm on thursday, we where told that our room was not ready yet:-? . I have not encountered this anywhere else in my travels and was not thrilled to have to wait until 7pm to get in our room, especially after spending 6+ hours in the car and sking at sunday River.

This situation was made better with a fine meal in Double Diamonds while we waited for our room to be ready, which I understand is not managed by ASC, which would explain why the food is so tasty.:razz:

 

[Ski Diva]

I had to dig myself out of two feet of snow at an in at Jay Peak over St. Patrick's Day weekend. They did the same thing there -- plowed out the lot, but while doing so, plowed all the cars in. There was one shovel on the porch for about 15 cars. I wasn't happy about it, but what can you do? I wasn't about to wait around and miss first tracks!

 

[danny p]

The one gripe that I had with our trip to Sugarloaf was that when we arrived at the Grand Summit at 5:30pm on thursday, we where told that our room was not ready yet:-? . I have not encountered this anywhere else in my travels and was not thrilled to have to wait until 7pm to get in our room, especially after spending 6+ hours in the car and sking at sunday River.

This situation was made better with a fine meal in Double Diamonds while we waited for our room to be ready, which I understand is not managed by ASC, which would explain why the food is so tasty.:razz:

I had a similar situation happen to me at the Grand Summit at Sunday River. 6-7 hours in the car driving up, I had called earlier that day and been told check in time was 4 pm. I get to check in at 4:30and a young girl who knew nothing about customer service informs me they reserve the right to not check us in until 7 pm. I tell the girl I spoke to someone at the front desk this morning and they told me 4. She says, "No." I repeat someone that works here told me 4. She says, "No." I kept rewording my sentences, she just kept saying, "No." I'm so thankful my girlfriend was there to pull me away because I was really about to lose it. (all this after I got done reading about how SR offers the best customer service out of all the ASC resorts.) Luckily, the bar was within walking distance so kicked back there until 5:30-6 and then our room was ready. I couldn't understand the sense of getting a hotel room that you can't even check into until 7 pm? The way I see it the slopes close at 4, I should be able to check in then, not 3 hours later. Good stay the rest of the time with excellent service, and the satisfaction of leaving one hell of a "how are we doing" comment card.

 

[threecy]

I don't stay upset for long .. I will just take my money else where next time.

Sounds like a crappy stay...I don't think you have to think about taking your money elsewhere, my guess is it will be under new ownership somewhat soon

 

[SIKSKIER]

Those pictures sure look like the deck of the Sugarloaf Inn.If that's where it was I'm really surprized.I've found the people there very helpfull.Sometimes people park there that are not staying at the Inn(me).Did they think you were one of them?

 

[Plowboy]

2' of fresh snow!!!!!!! You want some cheese and crackers to go with that whine?

$hit happens. Maybe the plow operator was out getting freshies while you were shoveling............!

 

[AdironRider]

This is much ado about nothing if you ask me.

First, it dumped 2 feet + in April, not many places are going to have as much regular staffing that time of year. Especially in the east coast, mtns just cant afford to keep full staff for the last month when the mtn might only need it for 1 weekend.

Second, I have never once heard of a mtn shoveling out your car for you, especially on a pow day. Im frankly pretty suprised you actually expected them to do so. You obviously dont get out much on the good days.

Third, your complaining!!!!! I blame you for any lack of sufficient pow days in future Aprils.

 

[bvibert]

This is much ado about nothing if you ask me.

First, it dumped 2 feet + in April, not many places are going to have as much regular staffing that time of year. Especially in the east coast, mtns just cant afford to keep full staff for the last month when the mtn might only need it for 1 weekend.

Second, I have never once heard of a mtn shoveling out your car for you, especially on a pow day. Im frankly pretty suprised you actually expected them to do so. You obviously dont get out much on the good days.

Third, your complaining!!!!! I blame you for any lack of sufficient pow days in future Aprils.

It's not the mountain that he was expecting to clear his car out, it was the Inn where he was staying. From the sounds of it they not only didn't help him clear his car out, but they also plowed him in. Then they resisted loaning him a shovel to do it himself.

 

[JimG.]

It's not the mountain that he was expecting to clear his car out, it was the Inn where he was staying. From the sounds of it they not only didn't help him clear his car out, but they also plowed him in. Then they resisted loaning him a shovel to do it himself.

Probably just a bunch of powderhounds who wanted to get to the goods before he did.

No friends on a powder day!

Seriously OldsnowboarderME, they should have at least given you the shovel without complaint.