- Resort or Ski Area
- Crotched Mountain
- Date
- Dec 19, 2020
- Snow Conditions
-
- Packed Powder
Got there for opening today with my five year old. Got him started off in his private lesson. Day started with just the Rocket and the Carpet. No signs of any staff at the West Double or Valley Quad. No queue lines set up for either lift either.
One run into my sons lesson the carpet went down. He had to spend the rest of his lesson earning his turns with his instructor. I'm never one to ask for a refund, but paying $90 for one lift ride, thirty plus minutes of hiking and fifteen minutes of instruction tops my threshold for bad value. One of the managers said he would contact me in a couple of days to try and make things right. Said they weren't told from Vail corporate yet how to deal with customer complaint resolution. We will see what they say.
Valley and West finally got going around 10:20. No one had an answer for why they weren't spinning. Apparently a power surge, but I can guarantee those lifts weren't staffed and scheduled to open until 10. The result was monster lines at the Rocket which is a real problem as there is no space for people to line up when it's that busy and the lift capacity cut.
It was an absolute shit show of crowds by noon with hundreds of people still waiting for tickets. Read on FB some folks waited two hours for tickets. I drove out the back of the parking lot when we left at noon to see just how full it was. Probably 95%. If they were capping reservations, it sure didn't look like it. Apparently in the afternoon the town police and fire department showed up and shut down the parking lots and were very close to telling the mountain to close.
Vail has a lot of work to do to figure things out. I know times are tough, but to not even have line queues set up and ready to go for opening bell? Total amateur hour
One run into my sons lesson the carpet went down. He had to spend the rest of his lesson earning his turns with his instructor. I'm never one to ask for a refund, but paying $90 for one lift ride, thirty plus minutes of hiking and fifteen minutes of instruction tops my threshold for bad value. One of the managers said he would contact me in a couple of days to try and make things right. Said they weren't told from Vail corporate yet how to deal with customer complaint resolution. We will see what they say.
Valley and West finally got going around 10:20. No one had an answer for why they weren't spinning. Apparently a power surge, but I can guarantee those lifts weren't staffed and scheduled to open until 10. The result was monster lines at the Rocket which is a real problem as there is no space for people to line up when it's that busy and the lift capacity cut.
It was an absolute shit show of crowds by noon with hundreds of people still waiting for tickets. Read on FB some folks waited two hours for tickets. I drove out the back of the parking lot when we left at noon to see just how full it was. Probably 95%. If they were capping reservations, it sure didn't look like it. Apparently in the afternoon the town police and fire department showed up and shut down the parking lots and were very close to telling the mountain to close.
Vail has a lot of work to do to figure things out. I know times are tough, but to not even have line queues set up and ready to go for opening bell? Total amateur hour