Mount Snow 3/7 and 3/8

[Newpylong]

Sorry but I don't need facts. I have been a Mount Snow passholder for roughly 15 years until this year (moved out of the area). What you witnessed is not typical behavior and should not be generalized as so (which you clearly are doing). Furthermore, if you believe the reply to your email was "standard BS" then I am not sure what you are looking for. It seemed very honest to me and exactly what I would have been looking for had that happened to me...

Actually I have skied quite alot at Mount Snow in the past, so you should not make assumptions based on facts you don't have. What happened on sunday was outrageous and has never happened at any ski resort I have been to and I have visited better than 100 of them over nearly 30 years of skiing.

I have NEVER, EVER had anything even remotely close to this happen at Sugarloaf, nearly 100% of the folks I have meet have been extra friendly and mild mannered.

The feedback from the mountain was more or less a standard BS appology IMO:

Dear Kevin,​

Thank you for taking the time to write. I am very disappointed with the events you describe at Carinthia. Sunday was Youth Pay Your Age Day and we expected a larger crowd but we were unprepared for the snowball fight and general rowdiness of the crowd. ​

Our staff should have handled the situation better. In their defense, there was no specific training (for a snowball fight) provided as we have never had this situation before. As soon as a call for help went out over the radio, our staff responded and were able to get the situation under control but I know that it took time and I apologize. We have already had discussions with our lift, rescue and security staff and we have a plan in place should this happen in the future. In addition, we are going to beef up the staffing at the lift mazes for the spring.

I am truly sorry that your day at Carinthia ended like that. We have worked very hard this winter to make it a place that all ages could enjoy and I am very disappointed that one day could ruin it for so many people. We did take tickets and one season pass from several guests but these efforts occurred after the damage was done.

I hope you will give Carinthia and Mount Snow another try. We have learned from our mistakes and I am confident that your next trip will be enjoyable and without incident. Again, thank you for taking the time to share your thoughts with me.

Sincerely,

Kelly Pawlak
General Manager

I don't buy the fact that they plan to have more staff on hand in the lift maze areas as we head later into spring and they have less terrain available and thusly fewer skier visits, the math behind that isn't there.

Personally I doubt I'll be back this year and my son isn't thrilled to visit again as well. If we do go I will skip Carinthia altogether.

 

[loafer89]

Sorry but I don't need facts. I have been a Mount Snow passholder for roughly 15 years until this year (moved out of the area). What you witnessed is not typical behavior and should not be generalized as so (which you clearly are doing). Furthermore, if you believe the reply to your email was "standard BS" then I am not sure what you are looking for. It seemed very honest to me and exactly what I would have been looking for had that happened to me...

What else can I say, your my hero, I am wrong and you are right.

Long live Mount Snowball

 

[loafer89]

I'm a regular skier at Mt. Snow, and can say that I've never experienced anything like that (snowball fight) at the ski area in the 5 or so years I've been skiing there. I think Kelly's response was honest and appropriate. Loafer89, you went from saying:



to receiving a quick, reasonable response and then dismissing the response as BS.

You're entitled to decide you don't want to ski at an area because of the "feel", the clientele, the "vibe", or whatever else, but it's not cool to publicly denigrate the mountain staff when they did a good job responding to the problem. Of course, it remains to be seen how they follow through with the "security" measures they promised, but I think Mt. Snow will do a LOT of work to ensure that turning Carinthia into "freestyle land" does not prevent the resort as a whole from staying family friendly.

What "good job" did they do? It took them at least 10 minutes to respond to an incident that occured maybe 100' away from the base lodge at Carinthia.

The response to my letter was quick, but it basically explains that they where unprepared for an event that they had to have scheduled way in advance.

It was not my intent to denigrate any of the staff.

 

[Newpylong]

What else can I say, your my hero, I am wrong and you are right.

Long live Mount Snowball

I think this response summarizes pretty much how unreasonable you are. Stick to Maine.

 

[loafer89]

Yes sir, no problem, glad to oblige. I like Maine better anyway.

 

[skiing is life]

The snowball fight was most certainly in the lift maze for the Nitro Express. The lifty even came out fairly aggresively and stated "what you think I am afraid of a snowball" after being hit several times and chasing down one person that hit him.

It was 100% out of control B.S that I was ashamed to be around with my son.

oh come on...that was one of the best snowball fights ive ever been in

 

[Glenn]

I debated bumping this thread. I'm not trying to beat a dead horse or dump salt in the wound.

Yesterday, my wife and I were in line for the Nitro Express for Carinthia. It wasn't particularly crowded late afternoon, so we could see everyone in line. A younger guy started making a snowball. The young lady running the line/ticket scanner prompty walked over and authoritatively stated: "Drop the snowball, or I pull your pass." The kid replied: "What?" She said again: "Drop the snowball or I take your pass." He then dropped the snowball. So based on seeing/hearing that, I'd say they've made some policy/operational changes.

 

[Euler]

i debated bumping this thread. I'm not trying to beat a dead horse or dump salt in the wound.

Yesterday, my wife and i were in line for the nitro express for carinthia. It wasn't particularly crowded late afternoon, so we could see everyone in line. A younger guy started making a snowball. The young lady running the line/ticket scanner prompty walked over and authoritatively stated: "drop the snowball, or i pull your pass." the kid replied: "what?" she said again: "drop the snowball or i take your pass." he then dropped the snowball. So based on seeing/hearing that, i'd say they've made some policy/operational changes.

nice!