So I know that many folks in here have Canon cameras and are huge fans, including me, and a few weeks ago in one of the threads I commented about how my PowerShot A570IS had a problem and had to go in for service. Well, regrettably, my endorsement for Canon is on hold.
I mailed it in for service because the date/time settings would not stay set, so everytime you powered it up you had to reset the date and time.
I told them in my letter that it was not a battery issue (there are two battery sets--one is the AA battery set, the other is a watch battery). Other folks have had similar problems--change the battery, still have the same issue. So I wrote a nice letter, asked for help, took out all the batteries and the card, and mailed it in.
Well, last week I got an Email saying that they had found the problem and were going to fix it. The cost was $89.00 plus shipping and handling.
I just got it back. Fast turnaround. Opened up the battery chamber to put in the batteries and noticed that a watch battery popped out. "Huh, I took that out before sending it in" I thought. Powered it up. Same damn problem,
They literally shoved a battery in and mailed it back to me. They did not test it as the slip said. Needless to say, I am livid. I called back the company and asked the first rep what happened, I said, "gee, I hope that they didn't shove a battery in, charge me $100 and mail it back without doing anything else." Guess what? She said, "um, let me connect you to someone else."
Second person transferred me.
Third person put me on hold for 5 minutes. Got back on, "well, there is a battery..."
:angry:
I then stopped her and said that they needed to bring this back and do it over at no charge. Stay tuned.....
Sorry to bitch, but folks ought to know about how outrageous this is.
EDIT: See below....
I mailed it in for service because the date/time settings would not stay set, so everytime you powered it up you had to reset the date and time.
I told them in my letter that it was not a battery issue (there are two battery sets--one is the AA battery set, the other is a watch battery). Other folks have had similar problems--change the battery, still have the same issue. So I wrote a nice letter, asked for help, took out all the batteries and the card, and mailed it in.
Well, last week I got an Email saying that they had found the problem and were going to fix it. The cost was $89.00 plus shipping and handling.
I just got it back. Fast turnaround. Opened up the battery chamber to put in the batteries and noticed that a watch battery popped out. "Huh, I took that out before sending it in" I thought. Powered it up. Same damn problem,
They literally shoved a battery in and mailed it back to me. They did not test it as the slip said. Needless to say, I am livid. I called back the company and asked the first rep what happened, I said, "gee, I hope that they didn't shove a battery in, charge me $100 and mail it back without doing anything else." Guess what? She said, "um, let me connect you to someone else."
Second person transferred me.
Third person put me on hold for 5 minutes. Got back on, "well, there is a battery..."
:angry:
I then stopped her and said that they needed to bring this back and do it over at no charge. Stay tuned.....
Sorry to bitch, but folks ought to know about how outrageous this is.
EDIT: See below....
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