billski
Active member
Ever be cruising a web site when a popup asks if you want to do live chat? Well, I had a few minutes to spare. Here's the transaction:
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Amber'
Amber: Hello and thank you for visiting our Online Pre-Sales Chat Service! My name is Amber and I am here to assist you with an upgrade or new line. Would you like to hear about our Home Phone Connect?
Amber: I haven't heard from you in a while. Would you like to continue chatting?
Amber: I'm sorry we're having trouble connecting. I'm going to close the chat now. Feel free to chat with us again anytime!
Richard (Dick) Head : I'm Dick
Amber: Hello!
Richard (Dick) Head : I have a question
Amber: I'd be happy to assist you.
Richard (Dick) Head : Do your phones have chairlift assist?
Amber: Can you elaborate on that please?
Richard (Dick) Head : Do you have to be seated to talk? On my phone you do.
Amber: You can walk and talk on our phones, as long as you don't trip. Then you might drop your phone and break it.
Richard (Dick) Head : Oh.
Amber: Do you have an account with us?
Richard (Dick) Head : Yes. I am a long time customer.
Amber: Excellent! We greatly appreciate your loyalty! Were you looking to upgrade?
Richard (Dick) Head : Why do I need to upgrade? I've had my phone since 1963 and it still works fine.
Richard (Dick) Head : Which of your phones has rotary dial?
Amber: If you upgrade you will receive a great new phone with many capabilities.
Amber: None of them do.
Richard (Dick) Head : How long will it last?
Amber: That would depend on which phone you get, and how durable it is, and also how gentle you are with them.
Richard (Dick) Head : Will it last 30 years?
Amber: I can't really tell that, seeing as how technology is always advancing.
Richard (Dick) Head : Too bad. The phone I have right now is 40 years old.
Amber: That's pretty old. Is there anything else I can help you with?
Richard (Dick) Head : Do you have the princess phone?
Richard (Dick) Head : I think I might want to try a push button phone.
Amber: What would you consider to be a princess phone?
Richard (Dick) Head : You know. It has push buttons that light up.
Richard (Dick) Head : It's really lightweight too.
Richard (Dick) Head : It uses beeps.
Amber: Are you interested in a smart phone or basic phone?
Richard (Dick) Head : I'm pretty smart already. We only have black phones up here.
Amber: Do you, or would you like to, use internet on your phone often?
Richard (Dick) Head : What's that?
Amber: You're on it right now, talking to me.
Richard (Dick) Head : My grand daughter is on the typewriter, and I am reading your letter.
Richard (Dick) Head : Why would I need an internet?
Amber: Okay, so you would be interested in a basic phone.
Richard (Dick) Head : Which could I speak when I phone a police?
Amber: On any of our phones you can call the police, or any emergency people.
Richard (Dick) Head : oh good.
Richard (Dick) Head : I am blind.
Amber: Is there anything else I can help you with regarding an order?
Richard (Dick) Head : Yes
Amber: Then I am going to have to ask you to take this chat seriously.
Richard (Dick) Head : Well, I only have $200 to spend.
Amber: Do you know if you are eligible for an upgrade?
Richard (Dick) Head : Do I have to give up my house phone?
Amber: You would not have to.
Richard (Dick) Head : oh, thats good.
Richard (Dick) Head : Can you please send me a basic phone, or do I have to come and get it?
Amber: I can help you through the order and it will come with free two day shipping.
Richard (Dick) Head : OK.
Amber: What all would you like your phone to be able to do? Such as what key features are important to you.
Richard (Dick) Head : Just dial my daughter and the police.
Amber: Okay! Do you know if you are eligible for an upgrade?
Richard (Dick) Head : I have a dial phone from Bell Atlantic.
Amber: Can you log into your My Verizon account, please?
Richard (Dick) Head : This is taking too long.
Amber: I apologize, if you could log in I can help you faster.
Richard (Dick) Head : Can I call you back?
Amber: You can always come on chat again and request myself, or speak to another Agent.
Richard (Dick) Head : My daughter says it's time for my next laxative, so I apologize.
Amber: Is there anything else I can help you with?
Richard (Dick) Head : Do you use Depends?
Amber: I do not.
Richard (Dick) Head : Oh.
Amber: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!
Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
You are now chatting with 'Amber'
Amber: Hello and thank you for visiting our Online Pre-Sales Chat Service! My name is Amber and I am here to assist you with an upgrade or new line. Would you like to hear about our Home Phone Connect?
Amber: I haven't heard from you in a while. Would you like to continue chatting?
Amber: I'm sorry we're having trouble connecting. I'm going to close the chat now. Feel free to chat with us again anytime!
Richard (Dick) Head : I'm Dick
Amber: Hello!
Richard (Dick) Head : I have a question
Amber: I'd be happy to assist you.
Richard (Dick) Head : Do your phones have chairlift assist?
Amber: Can you elaborate on that please?
Richard (Dick) Head : Do you have to be seated to talk? On my phone you do.
Amber: You can walk and talk on our phones, as long as you don't trip. Then you might drop your phone and break it.
Richard (Dick) Head : Oh.
Amber: Do you have an account with us?
Richard (Dick) Head : Yes. I am a long time customer.
Amber: Excellent! We greatly appreciate your loyalty! Were you looking to upgrade?
Richard (Dick) Head : Why do I need to upgrade? I've had my phone since 1963 and it still works fine.
Richard (Dick) Head : Which of your phones has rotary dial?
Amber: If you upgrade you will receive a great new phone with many capabilities.
Amber: None of them do.
Richard (Dick) Head : How long will it last?
Amber: That would depend on which phone you get, and how durable it is, and also how gentle you are with them.
Richard (Dick) Head : Will it last 30 years?
Amber: I can't really tell that, seeing as how technology is always advancing.
Richard (Dick) Head : Too bad. The phone I have right now is 40 years old.
Amber: That's pretty old. Is there anything else I can help you with?
Richard (Dick) Head : Do you have the princess phone?
Richard (Dick) Head : I think I might want to try a push button phone.
Amber: What would you consider to be a princess phone?
Richard (Dick) Head : You know. It has push buttons that light up.
Richard (Dick) Head : It's really lightweight too.
Richard (Dick) Head : It uses beeps.
Amber: Are you interested in a smart phone or basic phone?
Richard (Dick) Head : I'm pretty smart already. We only have black phones up here.
Amber: Do you, or would you like to, use internet on your phone often?
Richard (Dick) Head : What's that?
Amber: You're on it right now, talking to me.
Richard (Dick) Head : My grand daughter is on the typewriter, and I am reading your letter.
Richard (Dick) Head : Why would I need an internet?
Amber: Okay, so you would be interested in a basic phone.
Richard (Dick) Head : Which could I speak when I phone a police?
Amber: On any of our phones you can call the police, or any emergency people.
Richard (Dick) Head : oh good.
Richard (Dick) Head : I am blind.
Amber: Is there anything else I can help you with regarding an order?
Richard (Dick) Head : Yes
Amber: Then I am going to have to ask you to take this chat seriously.
Richard (Dick) Head : Well, I only have $200 to spend.
Amber: Do you know if you are eligible for an upgrade?
Richard (Dick) Head : Do I have to give up my house phone?
Amber: You would not have to.
Richard (Dick) Head : oh, thats good.
Richard (Dick) Head : Can you please send me a basic phone, or do I have to come and get it?
Amber: I can help you through the order and it will come with free two day shipping.
Richard (Dick) Head : OK.
Amber: What all would you like your phone to be able to do? Such as what key features are important to you.
Richard (Dick) Head : Just dial my daughter and the police.
Amber: Okay! Do you know if you are eligible for an upgrade?
Richard (Dick) Head : I have a dial phone from Bell Atlantic.
Amber: Can you log into your My Verizon account, please?
Richard (Dick) Head : This is taking too long.
Amber: I apologize, if you could log in I can help you faster.
Richard (Dick) Head : Can I call you back?
Amber: You can always come on chat again and request myself, or speak to another Agent.
Richard (Dick) Head : My daughter says it's time for my next laxative, so I apologize.
Amber: Is there anything else I can help you with?
Richard (Dick) Head : Do you use Depends?
Amber: I do not.
Richard (Dick) Head : Oh.
Amber: It has been my pleasure to chat with you today! Please feel free to re-open the chat session if you need further assistance . Thank you and have a great day!
