HORRIBLE CUSTOMER SERVICE RECEIVED FROM GOLDSTOCK'S SPORTING GOODS in NY

[jrmagic]

I'll be at Magic as usual tomorrow and Sunday. The West side is still closed but the East side has been nicely groomed. perfect conditions for trying toget my girlfriend to the top of the hill.

 

[gmcunni]

Who's skiing this weekend?

Me!! staying local this weekend due to commitments on Sunday.
Heading up to Sundown shortly for a few hours of skiing tonight.
Back again tomorrow for a 4 hour session with the kids and possible some neighbors.

 

[gladerider]

going to the poconos. haven't been in 20 years. they are supposed to get some freshie

 

[campgottagopee]

What pills?:dunce:

You know the ones---purley medicinal

 

[severine]

You know the ones---purley medicinal

The blue ones?

 

[WJenness]

Sunday river, heading out as soon as my server re-partition is done.

Ski Sat / Sun Morn, then scoot back to watch the Saints beat up on Peyton!

-w

 

[campgottagopee]

The blue ones?

:lol: 8) :lol:

 

[jrmagic]

The blue ones?

LMAO good one! 714s are waaaayyyy better. Not that I would know anything about that though.

 

[Hawkshot99]

The 2010 Shadows COST Goldstocks $228.00. The $30.00 was to break EVEN on the skis. I would be selling these 2010 skis below MAP pricing set by manufacturer (LINE, K2) which is in direct violation of our retailer contract.

So what you are saying that anytime a ski is bought on sale the shop is breaking the rules? If that is the case there are lots of shops that should be in trouble.

 

[jerseyrob]

So what you are saying that anytime a ski is bought on sale the shop is breaking the rules? If that is the case there are lots of shops that should be in trouble.

Hawkshot, he was referring to what is called MAP pricing which he doesn't really seem to understand so well. MAP(minimum advertised pricing) is just what it states. Most vendors institute this in order to protect the little guys, saying that a store can not advertise below a certain price until a specified time of the year, in most cases, sometimes all year. This is contractual, so if broken you risk losing your account with them. It is not "illegal" or even against contract to sell product below that price any time of the year. You simply can not advertise at that price.
Sorry if I'm beating a dead horse here.........

 

[UVSHTSTRM]

I agree tha the way the rep spoke to you was totally inept in terms of proper CS. Seems these days a lot of folks don't know the basics of good CS. Oh well.

I also agree with Greg, that this was most likely a bad day for this guy, or he's just a bad seed and not necessarily representative of the whole company. I would have asked to speak to the mgr relatively quickly, and not pursued more conversation with this guy.

But you certainly have a right to voice your complaints here

It's beyond a bad day when somebody makes threats......this dude needs to be canned, I don't care what economic conditions we are in. Total dick move............

Hell how hard is it to let somebody down when your on the phone. You will never even see this person face to face. Just face it, do the "yes mam" "sorry mam" thing end it and admit you f'd up.

 

[UVSHTSTRM]

This is ENTIRELY reasonable.

Jerseyrob, you should have a chat with your wife as to why she can't ski on 157cm skis or conduct phone negotiations.

So what happens if she doesn't pay the extra 30 bucks and doesn't send them back? They f'd up, they don't have her skies, etc?

Guess this is where the whole "I have the credit card on file" thing comes into play.

F'd up all the way around...hope things work for everyone.

 

[UVSHTSTRM]

Get over yourself guy.

There are two sides to every story. And yours is the wrong one.

How can you say his is the wrong side?

This guy at the ski shop, sounds like the owner, should know better and at least talk to the customer like a human and not be some elitist asshole.

I would keep the ski's and tell him to f off and if he charges you the extra 30 bucks tell him to f of two times........he fucked up, pony up the the extra 30 bucks himself and cut HIS losses. If this f up cost him his buisness then maybe it's time to get out of the buisness.

OP, put the skies on Ebay, make your money back, maybe a little extra, then take a picture of your check and send it to the Goldmember ski shop with a big fuck you!

 

[UVSHTSTRM]

What you need to realize is you posted this on a public forum. Of course, you're going to get differing opinions on it. Did you ever see the Ski Haus thread? I could've scripted how this thread was gonna go down right after your first post.

However, with the skihaus thread, the swampyass basically admitted she was wrong from one of her first threads.............correct? Oh and on the point of the OP of this thread, he never said he had a problem with the options given to him, but rather the manner in which the employee talked down to the customer, correct?

 

[UVSHTSTRM]

I'm just glad that, in my line of work, customers don't swear at me...

Me too, my boss on the other hand........

 

[UVSHTSTRM]

Wow... Listen jersey - All i did was request that the ski shop has a say in this... To get the other side of the story...

The dude ranted... Plain and simple...
He even admitted it!!!

Whats wrong with a rant if it's true? Sounded to me like the rebut from Golden Girls confirmed it.

 

[UVSHTSTRM]

The dude tried to make it right! what does he have to do - give her his first born?

I don't think the OP is complaining about what the shop did to smooth things over, it's how his wife was talked to....correct? I think others like myself on here frown at the fact that the ski shop wants them to pay an extra 30 bucks for the ski's. The better way would be to say I am sorry as much as possible, tell her to keep the ski's, if she doesn't want them she can send them back, but that is the best you can do.

 

[deadheadskier]

nice UV

you're on a roll. keep it up

We've only got 14 pages to go to catch the mad epcot SkiHaus thread :lol:

 

[Greg]

We've only got 14 pages to go to catch the mad epcot SkiHaus thread :lol:

Did you add up all the pages for all three threads?

 

[UVSHTSTRM]

nice UV

you're on a roll. keep it up

We've only got 14 pages to go to catch the mad epcot SkiHaus thread :lol:

God I am pethetic......I was thinking the same thing as I was giving my two bits. I think IPA was mentioned earlier, that may be half the problem, between teh Coors and the IPA's tonight I have apparently gone off the hinge. Maybe my wife is right about the drinking, but if I cave in, then it is one more battle she has won.

PS you and Greg could have waited another 20 minutes and I would have owned page number 18!