VTKilarney
Well-known member
Somebody told me that they heard that the poma was running on Saturday afternoon. The snow report shows the poma as being open today.
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Big Burke announcement
- Thread starter the original trailboss
- Start date
Poma never carried a person on Saturday. I was within sight of it. They got the stacks that had jammed mostly down the mountain. As of 4 pm Sunday those sticks were still right above tower one in a cluster on the wire. The Poma did not run prior to 1100 this a.m.- there were plenty of folks in mid-burke who would have loved to ride it. Some youth racers were hiking to train out of frustration. The Poma was not doing its job.
MEtoVTSkier
Active member
Fixed it for you
So sad
from_the_NEK
Active member
Wouldn't you know it. By the time I got back to the Mtn the MBX had been running for 20 minutes. I'll just say conditions were 
over powder 
.
over powder .
VTKilarney
Well-known member
What's really concerning is that this is the second time this season that, after a storm with a predictable potential for icing, Q Burke failed to get a crew up on the mountain in time to get the lift going at a reasonable hour. It's almost as if nothing is going to stop Ary from pinching pennies. I'm afraid that we've gotten well past the point where this has become penny wise but pound foolish.
Their Facebook page is encouraging people to share their "POW stories" from today. Gotta love it.
Their Facebook page is encouraging people to share their "POW stories" from today. Gotta love it.
6-8" of heavy wet slop after it changed over from freezing rain and sleet and they want POW stories? Love it.
How many weeks ago did Jr. agree to schedule a passholders meeting? Must be some very elaborate plans being made for said meeting as it is sure taking a long time. I can have one of our admins help him out if he has trouble scheduling things.....
VTKilarney
Well-known member
The assumption is that they were delaying the pass holder meeting for as long as possible so that snow would come and people would be happier by the time the meeting rolled around. That plan backfired since now there are two holiday periods that have upset people.
They stated on Monday of last week that a date would be announced by the end of the week. Obviously that never happened. The delay in scheduling the meeting reaffirms the worry that they don't give a rat's ass about their pass holders.
They stated on Monday of last week that a date would be announced by the end of the week. Obviously that never happened. The delay in scheduling the meeting reaffirms the worry that they don't give a rat's ass about their pass holders.
This just out...the Passholder Meeting has been conveniently scheduled for the first Sunday in June at 4:45pm.
from_the_NEK
Active member
Ummm, because it was genuine powder on the upper 3/4th of the mountain.
And that is a good answer. Fantastic. A friend went up and over the mountain on a snowmobile ride and said it was heavy crap all the way up......
RE: Passholders meeting.........they aren't serious with a June date are they? I was under the impression the PH's wanted to hear how they will improve things etc. for the rest of the ski season?
I was joking.
whiskey jack
New member
Are you sure it was all snow? Didint it rain quite hard through the evening. Seems to me that would lead to icing of the grips.
VTKilarney
Well-known member
I just repeated what their Facebook page said.
Correct me if I'm wrong, but doesn't Poma (and Doppelmayr) recommend that HSQ's and other detachable chairs be operated continuously during icing events to prevent problems? I.e. they run the lift overnight so that things don't freeze up?
steamboat1
New member
If it's any consolation K also had quite a few lift issues this morning. Quite a few of the detachable lifts were delayed for some time.
Thank God......sadly, it was completely believable......
VTKilarney
Well-known member
Over on K-Zone there is a lot of discussion about how badly Killington handled the situation.
In any event, I don't think that people are upset at the fact that there was ice. They appear to be upset at how management handles situations such as this.
Such as:
1) Not calling in your crew early so the lift could open sooner.
2) Not having the cafeteria open where your customers are patiently waiting. Why? Because it's a Monday goddammit and we don't open on weekdays!
3) Telling everyone that the lift is not running because there was 6-8 inches of snow.
4) Giving an absurd estimate as to when the lift would be running - and sliding the estimate as needed.
But maybe I'm being overly critical. After all, they did just post a video of Burkie the Bear taking a turn at the Acrobag. And Wednesday is pizza night.
Facebook comments.....yikes......but we don't want the thread to get negative......so let's find a positive.....it could have been all ice.....
From FB:
"I agree with what everyone here has said. Weather happens and mechanical issues happen. We know the lift crew was busting their butts trying to get the lift spinning and there are a lot of things that are out of your control. However, there are many things that are within your control and when s**t goes down its those little things that make all the difference to your guests. You are a ski mountain, but first and foremost you are in the hospitality business and taking care of your guests should be just as important as getting the lifts spinning. When you know there will be a delay, a representative with a walkie talkie should be sent up to the mid lodge immediately to field questions and provide updates so people aren't just standing around guessing and staring at the lift. At the very least someone should be there to offer complimentary coffee, tea, and/or hot chocolate for waiting guests. It's a small gesture that goes a long way to acknowledge the inconvenience being put on your guests and shows that you're doing everything to make things right. Also, if you give out a phone number for people to call for updates, someone should actually be answering the phone. These are basic moves within the hospitality industry. Does Burke have a seasoned hospitality manager on staff? Someone who has many years working at the GM level in a hotel or restaurant? If not you need to recruit someone ASAP if you want to have a chance to be a successful hospitality group. By the way things were handled today and from recent poor experiences at the Tamarack it's clear that there is no professional leadership nor process in place, and your staff are not given the tools they need to succeed. Whatever you are doing now is clearly not working.
We have been season pass holders at Burke for almost a decade and we know that Burke's fan base is as loyal as they come and are willing to have some patience when things like this happen. But the people who visit for the first time will see the whole scenario as amateur hour and never come back. We were overhearing conversations among new faces in the lodge that had us feeling embarrassed considering how much we boast about Burke and how much we love it. Many of us have emotional and financial investments in Burke and we want nothing more than to see it succeed. Today was very upsetting and not just because we couldn't ski. It was because we felt like were watching our beloved Burke Mountain falling apart at the seams."
From FB:
"I agree with what everyone here has said. Weather happens and mechanical issues happen. We know the lift crew was busting their butts trying to get the lift spinning and there are a lot of things that are out of your control. However, there are many things that are within your control and when s**t goes down its those little things that make all the difference to your guests. You are a ski mountain, but first and foremost you are in the hospitality business and taking care of your guests should be just as important as getting the lifts spinning. When you know there will be a delay, a representative with a walkie talkie should be sent up to the mid lodge immediately to field questions and provide updates so people aren't just standing around guessing and staring at the lift. At the very least someone should be there to offer complimentary coffee, tea, and/or hot chocolate for waiting guests. It's a small gesture that goes a long way to acknowledge the inconvenience being put on your guests and shows that you're doing everything to make things right. Also, if you give out a phone number for people to call for updates, someone should actually be answering the phone. These are basic moves within the hospitality industry. Does Burke have a seasoned hospitality manager on staff? Someone who has many years working at the GM level in a hotel or restaurant? If not you need to recruit someone ASAP if you want to have a chance to be a successful hospitality group. By the way things were handled today and from recent poor experiences at the Tamarack it's clear that there is no professional leadership nor process in place, and your staff are not given the tools they need to succeed. Whatever you are doing now is clearly not working.
We have been season pass holders at Burke for almost a decade and we know that Burke's fan base is as loyal as they come and are willing to have some patience when things like this happen. But the people who visit for the first time will see the whole scenario as amateur hour and never come back. We were overhearing conversations among new faces in the lodge that had us feeling embarrassed considering how much we boast about Burke and how much we love it. Many of us have emotional and financial investments in Burke and we want nothing more than to see it succeed. Today was very upsetting and not just because we couldn't ski. It was because we felt like were watching our beloved Burke Mountain falling apart at the seams."
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