Big Burke announcement

[thetrailboss]

There is an article in today's paper about the lack of snow and its impact on local businesses. There's a gem of a quote from Jessica at Burke:

"Q Burke's million dollar snow making investment this past year certainly carried its weight as we have 34 of our 36 trails open in addition to our first glade and two terrain parks all of which came online this past weekend,” reported Sechler. “We continue to make snow when temperatures allow to increase our base and compliment whatever Mother Nature decides to send our way.”

She also said that skier visits are "slightly lacking" due to the lack of snowfall.

If this was an Email then no doubt Q wrote it. If she actually said it he told her to say it. Anyone who has watched even a little (me 2,000 miles away included) can see that this has been a complete shit show. They've got no credibility. It's really sad.


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[VTKilarney]

Staff is trimmed to the bone. They've got nobody cleaning up in the cafeteria.

There's a manager who has been standing around for about an hour doing nothing while tables look like this.



I tried to buy ski poles for my son who snapped a pole. They don't have any for sale after the flood that hit the shop.

Off to Village Sports. I tried, Ary.

 

[thetrailboss]

Staff is trimmed to the bone. They've got nobody cleaning up in the cafeteria.

There's a manager who has been standing around for about an hour doing nothing while tables look like this.

View attachment 18820

I tried to buy ski poles for my son who snapped a pole. They don't have any for sale after the flood that hit the shop.

Off to Village Sports. I tried, Ary.

Well, people should bus their own tables.


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[56fish]

Well, people should bus their own tables.


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I do.

 

[VTKilarney]

Me too, but I guess not everyone does.

 

[Edd]

Well, people should bus their own tables.


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Mm... That's a discussion. Anybody want to argue that they shouldn't have to bus their own tables? Because I see this crap too much every season. I'd like to hear from the "I don't bus a friggin thing crowd". Please explain why you leave your trash for others to pick up. Who are these people?

 

[MEtoVTSkier]

I pick up after myself, as does the rest of my family, and all the kids. It's how we were raised, and how we raise our children. But you still have to have a decent employee around to clean up after the asshats that weren't brought up to know any better.

 

[deadheadskier]

Mm... That's a discussion. Anybody want to argue that they shouldn't have to bus their own tables? Because I see this crap too much every season. I'd like to hear from the "I don't bus a friggin thing crowd". Please explain why you leave your trash for others to pick up. Who are these people?

90% of the time it's teenagers. At least that was my observation managing Base Lodge food service when I had that job

 

[thetrailboss]

Mm... That's a discussion. Anybody want to argue that they shouldn't have to bus their own tables? Because I see this crap too much every season. I'd like to hear from the "I don't bus a friggin thing crowd". Please explain why you leave your trash for others to pick up. Who are these people?

It's a sense of entitlement. Folks feel that it's OK to pay to have others clean up after them.

 

[thetrailboss]

Locals are wearing these:

 

[BenedictGomez]

Who are these people?

Low-class slobs who suffered poor parenting.

 

[Bene288]

Locals are wearing these:

Reminds me of shirts I saw/had living in Boston about 9 years ago. The green line trains went down for two days after a major ice storm. People started handing out shirts that said "FUCT" with the T being the logo of the MBTA.

 

[VTKilarney]

Lots of brown showing now.



They are still taking hotel reservations for February 5th. Will it really open then? That's just a couple of days away!

It looks like they have been training front desk staff:
http://qburke.com/blog/service-interruption-my-day-job/

 

[VTKilarney]

This was just posted to Q Burke's Facebook page:
Dear QBurke, I wanted to bring to your attention a STAFF TRAINING GAP that my 5-year old son and I experienced yesterday on the Sherburne Lift. During the past weeks my husband has been working with my son on getting on the chair by himself with his supervision. Since he had successfully done it a couple of times, I decided to watch him do it by the end of the day. The chair was coming, I sat on it and checked on my son. By the position of his knees I thought he was on safely. Suddenly he started to slip and I realized that it was too late for me to get a handle of his harness. In my panic I started to yell as I saw my child go down and duck under to avoid getting hit. At that moment I couldn't get off the lift so I had to leave my 5-year old there and hope that someone else could help him. But HELP NEVER CAME. From the distance the only thing I could do was shout at him that I would come and get him as soon as possible. I saw him slowly get out of the ditch ALL BY HIMSELF. I came to his rescue as soon as possible but he had been alone and afraid for what felt as an eternity. I am left with many questions: WHERE WERE THE LIFT OPERATORS? WHY DIDN'T THEY STOP THE LIFT? WHY DID NO ONE COME TO HIS RESCUE? WHAT IF HE GOT HURT? WOULD ANYONE EVER HELP HIM? I reported the incident to Customer Service only to hear that I should have been more careful and that once people are on the chairs the lift operators only check on the following customers. I am trying to contain myself here. What kind of customer service is that? Can I trust QBurke to listen to me and instead of being defensive, acknowledge that there are problems that need to be addressed?

 

[River19]

While I think the mother could have used some more care possibly.......it sounds like her concerns post fall seem reasonable in my humble opinion. At the very least I am surprised no other skiers who witnessed the issue popped over to stand with him until Mom came back down.....then again, were there any other skiers? And if there weren't any/many other skiers, WTF was the liftie doing?

Again, I put the blame on the fall squarely on Mom, but post fall.....seems like Q kinda Qcrapped themselves.....

 

[thetrailboss]

While I think the mother could have used some more care possibly.......it sounds like her concerns post fall seem reasonable in my humble opinion. At the very least I am surprised no other skiers who witnessed the issue popped over to stand with him until Mom came back down.....then again, were there any other skiers? And if there weren't any/many other skiers, WTF was the liftie doing?

Again, I put the blame on the fall squarely on Mom, but post fall.....seems like Q kinda Qcrapped themselves.....

Agree on both points.

First, as a Dad with a kid who skis, I know it is MY responsibility to ensure that she gets on the chair with me. She sounds defensive as to the whole, "well he could almost ride it by himself" line. Had she been paying attention and spotting the kid the whole thing would not have happened. Instead she assumed that a liftie, standing over by the stand, would intervene.

As to the second point, I am really quite surprised by that. A liftie seeing the kid coming off would have stopped the chair. A liftie certainly would have gone over and helped the kid out. If the liftie just let the lift keep spinning, ignored the kid, and the Mom came down now 6-7 minutes later and the kid was there, then I would be very surprised and very concerned about the level of training and service. All lifties are trained to look up and down the line to ensure that there are no problems.

So I blame both equally.

 

[thetrailboss]

Reminds me of shirts I saw/had living in Boston about 9 years ago. The green line trains went down for two days after a major ice storm. People started handing out shirts that said "FUCT" with the T being the logo of the MBTA.

I think that the last two years the fact that they had SOME decent snow has really kept the anger against Q at bay. Now that this year has been terrible for conditions, folks are doubly pissed at Q. This hopefully will be the year that forces Ary to leave.

 

[from_the_NEK]

Lots of brown showing now.

View attachment 18834

What webpage are you going to for the larger cam view? The one one on the snow report page is so tiny and the enlarge button does nothing.

And by Wednesday afternoon, those "thin spots" where there is no man made snow are going to be completely bare spots.

 

[MEtoVTSkier]

This hopefully will be the year that forces Ary to leave.

We could only hope...

 

[MEtoVTSkier]

What webpage are you going to for the larger cam view? The one one on the snow report page is so tiny and the enlarge button does nothing.

And by Wednesday afternoon, those "thin spots" where there is no man made snow are going to be completely bare spots.

Yeah, I've been trying to figure out how to get a larger view too...