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Fairpoint
- Thread starter thetrailboss
- Start date
Geoff
Well-known member
Comcast has a $29.00 intro rate for the first 6 months of cable modem service. With taxes and a cable modem rental, it's $33/month. If you're a weekender, you can turn the service on November 1 and return the cable modem at the end of April. You need to have basic cable TV to qualify but most people tend to spring for the bucks for that. My condo pays for cable as part of my condo fee so I just have to pay the $33/month for the cable modem.
Johnskiismore
New member
Today is one of those days where DSL keeps cutting out! Got home from work at noon, turned on my PC and logged on at quarter of, and DSL has cut out no less than 7 times! I feel like its 1995 and having AOL, at least then you wouldn't get mad because it was 'new'
I saw that intro offer! Then I saw the rate after the intro offer. Problem is, I'd fall right into their trap. "oh man, we can't give the interweb back!"
Geoff
Well-known member
It's great for a vacation home in ski country.
In another 4 or 5 years, wireless data will have advanced to the point where you will be able to flip between cable, the phone company, and 2 or 3 wireless companies to take advantage of their promotional offers. AT&T and Verizon Wireless will both be rolling out LTE technology. Clearwire is deploying WiMax in the major metro areas. As the competition increases, I'd expect prices to drop.
Still off....
:angry:
:angry:
RootDKJ
New member
That's amazing.
As I said, FairPoint aims to fail, and fail miserably I guess. They were way overleveraged in this deal and way over their heads. It never ceases to amaze me how the rest of America (outside NNE) seems to be OK with companies who are overly leveraged and taking on things that are way too much for them.
RootDKJ
New member
All telecommunications (imho) have major challenges when it comes to customer relations / policy / information distribution.
I have a hard time imaging a telecommunications company having a major state wide outage for 2 days. That's way past unacceptable, unless one of their data centers exploded.
I have a hard time imaging a telecommunications company having a major state wide outage for 2 days. That's way past unacceptable, unless one of their data centers exploded.
Geoff
Well-known member
Comcast completely smoked their DNS environment for a couple of weeks around 5 years ago. If you were internet-savvy, you could reconfigure things to point to name servers that are outside the Comcast network like OpenDNS. Most people were just stuck with a broken internet.
I was a major vendor to Comcast for their telephone network in a past life. Their whole phone network went down every time American Idol voting happened. Both my stuff and the Cisco stuff died miserably under the load. That took a year to sort out. Comcast would also have major service outages that somehow became our problem. When you dug into the problem to determine the root cause, 90% of the time, it was some hack Comcast employee who whacked a Cisco router or a firewall somewhere in their network and made it so voice or voice signaling stopped working. It was far easier to just blame the vendor than adopt reasonable change control process within their own network operations staff. Their network always ran trouble-free over the Christmas holidays when all those trolls were on vacation.
I'm sure the FairPoint problem is a complete lack of process anywhere in operations. I imagine most of the northern New England employee base at Verizon was pretty lightweight and any serious issue was handled in southern New England or New York where they had the concentration of business to have the $150K/year staff to deal with the issues. When you remove that and put all your old Verizon process into the shredder, it's a recipe for anarchy. The spotlight is now shining on what is probably a very weak org chart with really weak management at the top who thought they had a lifetime cake job because they worked for a monopoly. FairPoint is kind of screwed because nobody any good will want to work for them given their financial instability and poor prospects. It sucks if you're a customer with no alternatives.
ski_resort_observer
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Call them up? LMAO Apparently you don't know anyone that has tried that, it's just an excercise in frustration. There has been alot written about their poor customer service. There was one story where a business had a problem with the changover and tried for days to get thru but to no avail. The funny part is that the Fairpoint office is right next door. Yea, they did try walking over but that didn't help either.
Or the claims that when folks call FP after 4pm they get a voicemail system. Wow.
That reminds me of a problem I had with Comcast a few years back. I called the 1-800 number and when they couldn't help me, I said, "hey, can you give me the phone number for the office in the next town?" Their response: "I can't. They don't have a telephone." :blink: I called BS on that one.
RootDKJ
New member
I remember that. Targeted DNS attack, mostly on the East coast. I'll bet there are people out there still using the 4.x.x.x DNS IP's because if it.
Geoff
Well-known member
That was the 'official word'. What really happened is that they did a forklift upgrade to their DNS infrastructure. Their old infrastructure was fully distributed around the regions and worked perfectly well. The new Cisco stuff had a big center in Philly and another big center in Denver. Philly went down for reasons that really have little to do with any denial of service attack. Everybody on the Comcast network failed over to Denver. Denver went down. The world ended. Dave Fellowes, the Comcast CTO, and several of his Cisco-bigot minions who included Cisco employees on contract to Comcast, all exited shortly afterwards. Paul Bosco went back to Cisco as a VP for cable. Fellowes moved to "a part time Executive Fellow role" where he was banished from the building. It was really insidious how Cisco managed to penetrate Comcast. The execs at the top finally figured it out and shot all those people. I've never seen a vendor act like that. They pretty much did the same thing at Time-Warner Cable.
RootDKJ
New member
...and things are much better with Tony Warner running this show now.
Johnskiismore
New member
This is kinda funny, a Verizon Wireless store just opened up here in Lincoln, NH and they have to use Fair Point.......... three months and counting for their service to start! They can't run credit cards form their store because the land line isn't active, so they have to call another outlet to have them run the card!
FPs customer service rocks! :evil:
FPs customer service rocks! :evil:
That is pretty funny. :lol:
These guys are a class act. Setting the new standard for failure.
They will be bankrupt by the end of the year. Their (now retired) CEO is laughing all the way to the bank....
They will be bankrupt by the end of the year. Their (now retired) CEO is laughing all the way to the bank....
We kept wondering why we were getting two phone bills....different last name ( bad spelling of our last name) and a different account number. Back up to the "new service" fiasco we had. While the first signup was "lost", it still triggered a bill! So we technically had two phone accounts.
On a positive note, their techs are really nice. We had our NID box replaced and the guy called our cell phones because we weren't home at the time.
On a positive note, their techs are really nice. We had our NID box replaced and the guy called our cell phones because we weren't home at the time.
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