HORRIBLE CUSTOMER SERVICE RECEIVED FROM GOLDSTOCK'S SPORTING GOODS in NY

[jerseyrob]

Thanks UV!!!

 

[UVSHTSTRM]

Thanks UV!!!

Just supporting another Mainer. Although if I thought you were wrong I would go all "DMC" on your ass!

 

[dmc]

Whats wrong with a rant if it's true? Sounded to me like the rebut from Golden Girls confirmed it.

Why would I take his side automatically? How do I know it's true...? How do you know it's true?

I just wanted the ski shop to be able to defend itself... Whatever plays out now is between Jersey and the shop...

 

[dmc]

Just supporting another Mainer. Although if I thought you were wrong I would go all "DMC" on your ass!

Wow... And all this time I've been psyched Maine is finally getting snow..

For real... WTF did I do? And why is it so bad? Allowing all parties to tell their side of the story is a good thing...

 

[deadheadskier]

Did you add up all the pages for all three threads?

no I looked up the SkiHaus thread and the way my view is 'set up' it's 32 pages. 10 posts per page

 

[dmc]

It's beyond a bad day when somebody makes threats......

Allegedly

 

[UVSHTSTRM]

Wow... And all this time I've been psyched Maine is finally getting snow..

For real... WTF did I do? And why is it so bad? Allowing all parties to tell their side of the story is a good thing...

Honestly I have no problem with you......the "DMC on your ass" thing was a joke. You certainly have your view of things and I have mine, no biggy.

 

[dmc]

Honestly I have no problem with you......the "DMC on your ass" thing was a joke. You certainly have your view of things and I have mine, no biggy.

yeah - whatever...

You didn't answer my question

Why is it so bad trying to get both sides of the story?

 

[dmc]

And for the record... All i did was was say the guy ranted.... i really haven't chosen a side...

 

[jerseyrob]

So, I know I'm going to sound butt hurt here and probably should just let this issue die, but comments directed towards me today and the way most of this board treated me have really pissed me off.
First off, I've been a member of this community for the past five years. Sure, I know I still have under a hundred post counts and I don't chime in on every thread with useless banter, but I'm on here at least once a day, either checking trip reports or getting beta to areas I'd like to visit and consider myself a loyal fan of this site. Whenever, I get a chance to make it out onto the hill I make sure to bring my camera to provide some stoke for those of you stuck in the office, or forced to ski Hunter Mountain, and love seeing all of you out enjoying the sport we all share a passion for.
After sitting down with my wife and re-reading the entire 17 pages of this thread I am really displeased about how I was immediately attacked upon posting my experience with this particular establishment. No, I haven't read the Ski Haus thread so maybe I was unaware about what I was getting myself into and sure maybe it came across as a “rant”, but, that is no excuse for the bullshit treatment I received from the majority of you on this board.
I did NOT wake up this morning and say “Hmmm…..what sporting goods store should I fuck with today”? The experience I had yesterday was real and I expressed it to you guys how I experienced it in the best of my ability. For some of you to misconstrue my intentions and call me “slanderous” or doubt how I was treated really sets me off, especially, from some of you long time posters who I have grown to enjoy following on this board.
I’m not really sure why I thought that a community like this would show me some support, or why I felt somewhat connected to you guys, but I did. To be called out like I was, especially by you DMC, was wrong. I asked you specifically, both in a PM and publicly, not to get involved in this just yet since I wanted to confirm my credit was going to be applied but you didn’t listen. I know this is a public forum and I know I opened myself up to this and everyone has an opinion, but what you did was a fucking weasel move!! I have no problem publicly hashing this out with the owner/manager once my money was back in my hand but it wasn’t, so I didn’t want his involvement here just yet. I realized that I should have waited to post the initial thread but I didn’t so I asked you specifically DMC! That’s a fucked up move! Just so you know, I have yet to receive my return label.
You guys can believe whatever side of the story you want but I’ll tell you this. My wife and I were never once apologized to like the rep stated. Not once!! He never “simply stated” anything or my wife wouldn’t have gotten so upset and the remark about the credit card was completely unacceptable. My wife and I have never complained to owners or managers and have never bitched like this before or felt the need to publicly express a bad experience like this one. I have a very casual style when it comes to customer service in my own store; however, I do not accept such blatant disregard towards a paying customer and can’t believe any of you wouldn’t have my back on this issue. Why you chose to take this reps word as gospel boggles my mind. Do I have anything to gain from this? Do you think he’s going to come on this board and say “Yeah, I was a dick in that situation, woops?” Are you guys all fucking sheep?
This is not an issue of whether or not the options that were given to us were fair. This is an issue of how these options were presented to us and how we felt afterwards. Our feelings are not debatable. How we felt is how we felt.
So that is all. I’ll leave it at that. I just had to get it off of my chest. The horse is dead. I’ve got sand in my vagina and I’m missing Oprah. I’m hoping that this issue gets resolved shortly and I‘ll post the outcome as soon as I get one. If any of you would like to come up to Maine to discuss this further over some beers, I’d love to give you a tour of my home mountain. I’m sure I’d like most of you better off –line anyway.
Let the flames begin!!!

 

[UVSHTSTRM]

yeah - whatever...

You didn't answer my question

Why is it so bad trying to get both sides of the story?

Oh, sorry, there is nothing wrong with it.

 

[dmc]

I’m not really sure why I thought that a community like this would show me some support, or why I felt somewhat connected to you guys, but I did. To be called out like I was, especially by you DMC, was wrong. I asked you specifically, both in a PM and publicly, not to get involved in this just yet since I wanted to confirm my credit was going to be applied but you didn’t listen. I know this is a public forum and I know I opened myself up to this and everyone has an opinion, but what you did was a fucking weasel move!! I have no problem publicly hashing this out with the owner/manager once my money was back in my hand but it wasn’t, so I didn’t want his involvement here just yet. I realized that I should have waited to post the initial thread but I didn’t so I asked you specifically DMC! That’s a fucked up move! Just so you know, I have yet to receive my return label.

All i did was say you ranted... And got the ski shop involved..

I don't know you and I don't owe you jack shti... You post in public - you deal with it... I hate PMs.... I shut them off so jerkoffs like you will leave me the F alone..

Your the fucking weasel for trying to diss a ski shop in public with NOTHING to back it up except a rant...

By the time you sent me the PM i had already contacted them...
So deal with it.... And go fuck yourself...

now I'm taking sides...

edit: and for the record I didnt even read your lame ass PM

 

[jerseyrob]

Oh NOW you're taking sides? OK!

 

[UVSHTSTRM]

So, I know I'm going to sound butt hurt here and probably should just let this issue die, but comments directed towards me today and the way most of this board treated me have really pissed me off.
First off, I've been a member of this community for the past five years. Sure, I know I still have under a hundred post counts and I don't chime in on every thread with useless banter, but I'm on here at least once a day, either checking trip reports or getting beta to areas I'd like to visit and consider myself a loyal fan of this site. Whenever, I get a chance to make it out onto the hill I make sure to bring my camera to provide some stoke for those of you stuck in the office, or forced to ski Hunter Mountain, and love seeing all of you out enjoying the sport we all share a passion for.
After sitting down with my wife and re-reading the entire 17 pages of this thread I am really displeased about how I was immediately attacked upon posting my experience with this particular establishment. No, I haven't read the Ski Haus thread so maybe I was unaware about what I was getting myself into and sure maybe it came across as a “rant”, but, that is no excuse for the bullshit treatment I received from the majority of you on this board.
I did NOT wake up this morning and say “Hmmm…..what sporting goods store should I fuck with today”? The experience I had yesterday was real and I expressed it to you guys how I experienced it in the best of my ability. For some of you to misconstrue my intentions and call me “slanderous” or doubt how I was treated really sets me off, especially, from some of you long time posters who I have grown to enjoy following on this board.
I’m not really sure why I thought that a community like this would show me some support, or why I felt somewhat connected to you guys, but I did. To be called out like I was, especially by you DMC, was wrong. I asked you specifically, both in a PM and publicly, not to get involved in this just yet since I wanted to confirm my credit was going to be applied but you didn’t listen. I know this is a public forum and I know I opened myself up to this and everyone has an opinion, but what you did was a fucking weasel move!! I have no problem publicly hashing this out with the owner/manager once my money was back in my hand but it wasn’t, so I didn’t want his involvement here just yet. I realized that I should have waited to post the initial thread but I didn’t so I asked you specifically DMC! That’s a fucked up move! Just so you know, I have yet to receive my return label.
You guys can believe whatever side of the story you want but I’ll tell you this. My wife and I were never once apologized to like the rep stated. Not once!! He never “simply stated” anything or my wife wouldn’t have gotten so upset and the remark about the credit card was completely unacceptable. My wife and I have never complained to owners or managers and have never bitched like this before or felt the need to publicly express a bad experience like this one. I have a very casual style when it comes to customer service in my own store; however, I do not accept such blatant disregard towards a paying customer and can’t believe any of you wouldn’t have my back on this issue. Why you chose to take this reps word as gospel boggles my mind. Do I have anything to gain from this? Do you think he’s going to come on this board and say “Yeah, I was a dick in that situation, woops?” Are you guys all fucking sheep?
This is not an issue of whether or not the options that were given to us were fair. This is an issue of how these options were presented to us and how we felt afterwards. Our feelings are not debatable. How we felt is how we felt.
So that is all. I’ll leave it at that. I just had to get it off of my chest. The horse is dead. I’ve got sand in my vagina and I’m missing Oprah. I’m hoping that this issue gets resolved shortly and I‘ll post the outcome as soon as I get one. If any of you would like to come up to Maine to discuss this further over some beers, I’d love to give you a tour of my home mountain. I’m sure I’d like most of you better off –line anyway.
Let the flames begin!!!

I still believe your side, but I think I just heard the "SwampASS" bell go off.....

 

[dmc]

Oh now you're taking sides? OK!

yes because NOW I know your a whiney douchebag...

Learn to control your wife...

 

[jerseyrob]

I don't know you and I don't owe you jack shti... You post in public - you deal with it...

Like I said, I don't know why I expected you guys to side with me or why I felt a connection.
Just calling it like I see it!

 

[UVSHTSTRM]

DING DING...:uzi:

 

[dmc]

Like I said, I don't know why I expected you guys to side with me or why I felt a connection.

Because your live in a friggin dream world where people will just take your word because you strap boards on your feet...

Well....the real world aint like that... deal with it...

 

[jerseyrob]

yes because NOW I know your a whiney douchebag...

Learn to control your wife...

Can't you be banned for talking about a posters spouse?

 

[dmc]

DING DING...:uzi:

i really didn't want it to come to this...

I really didn't read this guys PM...

I really wanted to hear both sides...

And I never took any side... I just called out the rant...