Another Rant, with chain pulling thrown in.

[andyzee]

I have gotten so fed up with the downward spiral that customer service has taken( anyone notice this) that now I started yanking their chain a bit. I had a highly popular website, killingtonaccessrd.com :lol: . The web hosting company I had it with was very good when I first signed up, recently their service has gone down hill so I decided not to renew. My account is up for automatic renewal and I decided to send an email to billing and told them not to renew, they took that to mean I am cancelling and cancelled my account a week ahead of time. I am demanding everything gets put back and my account is allowed to run it's full term. Do I expect this to happen, no. Just figured I'd torture them a bit, here's parts of my correspondence.



-----Original Message-----
From: AndyZee [mailto:andyzee@home.com]
Sent: Saturday, May 17, 2008 8:52 AM
To: billing@webprovider-inc.com
Subject: RE: Inquiry on Account Reactivation[c23345455446 3333]

If you are not honoring the account to it's full term, then I expect a full refund..
-----Original Message-----
From: billing@webprovider-inc.com [mailto:billing@webprovider-inc.com]
Sent: Saturday, May 17, 2008 2:11 AM
To: andyzee@home.com
Subject: Inquiry on Account Reactivation[c23345455446 3333]

Hello Andrew,

Thank you for contacting Support

We apologize for any inconvenience this has caused you, Our records show that your account is already cancelled on May 15, 2008. It is not possible to restore the account one which is already deleted. However, to reactive your account, you need to signup for a new account or a basic account which is free of cost.
In order to signup for a new account, please refer the link given below:
http://www.webprovider.com/webprovider/index.bml .
Once you signup for a new account, please get back to us and we will transfer your backup of files associated with the deleted account into your new account but make sure to contact us back asap, as we keep the back up of files untill 14 days only.

Please reply to this e-mail with the requested information, so that we can assist you further.

Sincerely,

Benedict Reyes
Customer Support
====================================================
My reply
> Account was not scheduled to expire until 5/21, I did not ask for a
> cancellation, I asked that it not be renewed. Therefore, this should still
> be in place. If this is not restored and I am not given full term of
> account, so that I can finish transfer of data, I will expect a full
> refund.. If I am pushed into action, I will also file for puntative damages.
>
> -----Original Message-----
> From: billing@webprovider-inc.com [mailto:billing@webprovider-inc.com]
> Sent: Friday, May 16, 2008 2:40 AM
> To: andyzee@home.com
> Subject: Account Cancellation[C05077833007048440]

Hello Andrew,

Thank you for contacting Support

Our records show that your account is already cancelled on May 15, 2008. To reactive your account, you need to signup for a new account. In order to signup for a new account, please refer the link given below:
http://www.webprovider.com/webprovider/index.bml .

Once you signup for a new account, please get back to us and we will restore your backup.

If we may be of further assistance, you can call us at 800-725-8064 or 602-716-5394 , e-mail us at:
support@webprovider.com or chat with us through www.webprovider.com/support/contact.bml ; we are open 24x7.

Sincerely,

Stuart Mason
Customer Support

 

[wa-loaf]

Someone's not really reading your emails. Time to escalate.

 

[andyzee]

Someone's not really reading your emails. Time to escalate.

Nah, can't be bothered going through too much trouble. Like I said, don't really care, just yanking their chain a bit.

 

[mondeo]

I've got some good ones from some issues I had with Creative:

Dear Michael;

Thank you for contacting Creative Labs technical support department, we
want to fully assist you in getting this resolved.

I understand you are having problems with your HQ1300 and that the
adapter does not seem to fit.

If you purchased this product from us directly and it is within 30 days
of purchase date, please call 1-800-998-1000 to exchange them if they
are not correct.

If you did not get them from us or it is outside 30 days of the date of
purchase, please contact the vendor or let us know and we will set up an
rma for you.

If these are the wrong headphones please let us know, if there is
another problem please let us know, if you need a different adapter than
the one supplied(if it is correct) then please let us know.

please go to us.creative.com/shop/headphones&headsets and select your
headphones, there is only one adapter that comes with this headset and
if the adapter you have is the incorrect one then we will need to

Thank you for choosing Creative Labs and if you need anything else
please let us know.

Have a nice day.

For faster service please reply with previous correspondence when
replying to this email.

Best Regards,

Jay (15580)
Technical Support
Creative Labs Americas



To provide feedback on your "Creative Experience" please click on the
following link:

http://www.creativehelp.com/support/contact/welcome.asp?r=CLI&d=TS

This link is provided so that you may provide feedback on your "Creative
Experience". If you require further troubleshooting or have additional
questions simply reply to the original mail and we will be glad to
assist you.

Original Message Follows:
------------------------
I have recently had some difficulties with my CB2350 headphones, and
first tried the website then the e-mail assistance.

The website was of no use as if had absolutely no support information.

Your e-mail assitance was even worse. The first e-mail I received asked
if I had Windows XP SP2 and if the adapter was recognized by the system

The CB2350 has a 3.5mm stereo interface. It is an output jack. Not an
input or I/O interface. It cannot possibly matter what operating system I use
(especially in the case of me using the stereo jack on a stereo or MP3 player,) and it is impossible for my system to recognize it.

The only conclusion I can draw from this is that your customer support
staff has absolutely no knowledge of the products you sell or that no one actually read my customer service request.

 

[andyzee]

:beer: Glad I'm not the only one. :beer:

 

[ckofer]

SSDD

I had made a payment to Sprint for my cell phone service. I guess we never took the old Nextel account number off the checks (now owned by Sprint) but I think we sent it in a remittance envelope. My supposedly closed account got credited and the other active one did not. It took four hours of arguing with people that act like they work for 2 separate companies (all Sprint-same look etc) to resolve this:

I had to wait for a check from Sprint while Sprint got very nervous waiting for my check. There was not a chance that they could just credit one account while debiting another. Duh.

 

[Greg]

Web hosts can be like that. I've gone through four, I think here on AZ. The most recent has been the best and I've been with them the longest.

 

[ski_resort_observer]

yup...your not the only one.....the hosting service for my website was bought out by a bigger company a few months ago and then shut down. I have had to find a new host and start from scratch. It's been a hassle to say the least.