Backcountry.com: Excellent Customer Service!

[riverc0il]

nice! in all honesty, i did the same thing with my AT boots (bought on BC.com figuring i could ship them back if they didn't fit). not many places in NE to try on AT boots, when you find a deal online and are willing to pay to ship them back (pretty cheap gamble with a potential big pay off) it is usually worth it. just in time for the weekend to try them out!

 

[awf170]

just in time for the weekend to try them out!

Sadly no. I just order them wednesday and I got the free shipping so it takes 7-10 days. So you will have to listen to me complain about my awsome boots if I go up sunday.:lol: There actaully kind of nice hiking in though because they are so soft and such a large fit. I think there like intermidiate womens boots.:lol: I bet these AT boots will actually feel really stiff to me.

 

[Greg]

Well, I figured I'd bump this thread. I ordered a few pairs of cycling shorts last week from Chainlove, Backcountry.com's latest satellite site. UPS seemed to have misplaced the order so I asked the BC guys if they would ship a new order out overnight. They are picking up the additional shipping charge. Considering I got the shorts at some stupidly cheap price, they're definitely losing money on this sale. Gotta give them a nod for being willing to do that.

 

[bvibert]

Count me as another person happy with their customer service. I ordered a new shell from Tramdock a couple of weeks ago. While trying it on a few days ago the zipper got stuck and wouldn't come undone. I was bummed because I wanted to bring the jacket with me on our upcoming trip to the White Mountains this weekend. We emailed them, which actually went almost a full day with no answer. So we used a link on their page to contact customer service. Within a couple of hours they had sent out an UPS recall tag (or whatever it's called) to send the jacket back and had a new jacket on it's way via next day air. That was last night and the jacket arrived today. Very happy overall at this point!

 

[riverc0il]

GAHHHHHH!!!!! 20% off coupon from Backcountry.com in my Inbox today. There goes another $100. Hey, I was gonna buy it eventually any ways.... they just sped up the decision making process by twisting my arm a bit.

 

[Edd]

Just ordered a ski bag from Tramdock which make my 5th order in the last month from a Backcountry website. I'm watching the sites like a hawk for some new pants.

Hello, my name is Edd, and I'm a gear shopaholic....

 

[severine]

Just ordered a ski bag from Tramdock which make my 5th order in the last month from a Backcountry website. I'm watching the sites like a hawk for some new pants.

Hello, my name is Edd, and I'm a gear shopaholic....

Just wait til they do the 24 hours of skiing deals day in November!