- Jun 4, 2004
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The Caledonian Record said:CEO QUIROS ADDRESSES
QBURKE RESORT CHANGES
BY JAMES JARDINE
QBurke resort is in the midst of a transition that has seen a number of long-time employees depart. CEO Ari Quiros says the changes are part of his plan to build a world-class organization that puts customer service first, and rewards hard work. “You have to perform,” Quiros explained in a Friday interview. “If you are evaluated on your performance and your performance is not up to standards, you will be replaced.” Of rumors about mass resignations of management and staff, Quiros explains “Employees who have been replaced may be spreading rumors of ‘lots of people not working there anymore’ because they believe it will help them explain why they are not here anymore.”
Quiros says he has a full staff but is always looking for high quality employees. He expects it will BE four to five years before the organization is operating at the high level he envisions. In the meantime Quiros insists that the resort is in good shape. He says lifts will begin operating on the weekend of Dec. 13 and 14 and will open full time on Dec. 22. Thereafter the whole resort will be open for skiing every day through March.
Quiros said there is no point in trying to run lifts and make snow during weekdays ahead of the traditional Christmas holiday season. It’s expensive and very few people want to ski. On Tuesdays during the regular season, the ski lifts will run with minimal staffing, because employees and up to six members of an employees family/friends can ski with them for free.
Quiros says he has worked closely with Lyndon State College on business development and has gotten help from LSC with employee training. He says the concept of learning how to understand and provide exceptional service should be part of every student’s curriculum at LSC.
The resort recently hired a new general manager who Quiros declined to identify. “I have a new G.M. and you’ll find out, in a few months, who the new GM is,” he said.
QBurke will continue to run its Tamarack Grille and restaurant four days a week until the start of the holiday season on Dec. 22, when it will be open for expanded hours.
Construction continues on QBurke’s 116-room hotel, Quiros says. The $110 million dollar project is being handled by Peak CM - a Williston construction company that has done extensive construction projects at Jay Peak and worked on EB-5 projects in Newport.
Quiros says the project is in good shape. He discounted rumors of unpaid subcontractors and problems with hotel construction - scheduled to be complete by December, 2015. “They are ahead of schedule,” he said, and there is plenty of money available to build the hotel. “They are happy… Everybody’s happy,” Quiros said.
And re: Hotel
I don't know what the article says, but a reliable source has told me that q has decided to slow down construction this winter to save money and thus the Hotel will be delayed. Not sure if anyone else can verify, but that is what I've been hearing (and what it looked like when I went up to take a look a couple weeks ago).
Quiros said there is no point in trying to run lifts and make snow during weekdays ahead of the traditional Christmas holiday season. It’s expensive and very few people want to ski.
NOPE! Evidently all the other mountains out there don't have a clue what they are doing, blowing snow and opening so early before Thanksgiving! :grin:
Word of advice to Q-2: don't post stupid videos showing that you can't drive in snow on Facebook.....
Especially if you are trying to convince everyone that you are an expert ski resort manager.
That song in the background is so ironic. The lyrics... "my father said. Dont you worry don't you worry child. See heaven's got a plan for you."
That guy couldnt run a lemonade stand. LmFAO