Defending Ski Haus

[Geoff]

I know of many people who have gotten proform stuff off of the shop wall, so the shop saying that Vokl does not allow that is not true.

So you're saying that somebody who arranges to buy pro form gear in October and doesn't follow through for 2 months is somehow entitled to strip a ski shop of inventory at a loss during the Christmas rush? Puh-lease. If it's a popular ski in short supply, the shop would have to be totally stupid to do that. WTF is wrong with getting your ducks lined up pre-season to get all your deals? That's what everybody else does.

 

[andyzee]

So you're saying that somebody who arranges to buy pro form gear in October and doesn't follow through for 2 months is somehow entitled to strip a ski shop of inventory at a loss during the Christmas rush? Puh-lease. If it's a popular ski in short supply, the shop would have to be totally stupid to do that. WTF is wrong with getting your ducks lined up pre-season to get all your deals? That's what everybody else does.

She's special.

 

[Hawkshot99]

So you're saying that somebody who arranges to buy pro form gear in October and doesn't follow through for 2 months is somehow entitled to strip a ski shop of inventory at a loss during the Christmas rush? Puh-lease. If it's a popular ski in short supply, the shop would have to be totally stupid to do that. WTF is wrong with getting your ducks lined up pre-season to get all your deals? That's what everybody else does.

The shop told her to come in as soon as she had the proof of employment from the mtn. I dont know if you remember the very late opening that mtns have had this year, but it happened. I know the employees at the mtn I work at did not get there ID's till later than last year.
And yes, if the shop had agreed to the price and taken deposit I do think they should still have to honor the price. The only way is if the paper work said that it must be completed within a certain number of days.

 

[wa-loaf]

What I find interesting here is that most of the Retail folks are coming out on the side of Swampy. Tells me what happened is pretty sketchy.

Things only went downhill when she didn't react well to differing opinions. Which might be an indication on why the shop didn't feel like working things out with her. Get more with sugar and all that ...

 

[deadheadskier]

What I find interesting here is that most of the Retail folks are coming out on the side of Swampy. Tells me what happened is pretty sketchy.

Things only went downhill when she didn't react well to differing opinions. Which might be an indication on why the shop didn't feel like working things out with her. Get more with sugar and all that ...

pretty much how I see it.

 

[Edd]

pretty much how I see it.

Ditto

 

[campgottagopee]

What I find interesting here is that most of the Retail folks are coming out on the side of Swampy. Tells me what happened is pretty sketchy.

Things only went downhill when she didn't react well to differing opinions. Which might be an indication on why the shop didn't feel like working things out with her. Get more with sugar and all that ...

We'll never know for sure until we hear both sides of the story---hopefully Puckit will fill us in.

 

[Geoff]

What I find interesting here is that most of the Retail folks are coming out on the side of Swampy. Tells me what happened is pretty sketchy.

Things only went downhill when she didn't react well to differing opinions. Which might be an indication on why the shop didn't feel like working things out with her. Get more with sugar and all that ...

Like I said, if I owned a shop and somebody pulled this stunt, they wouldn't be doing business with me ever again. I'd also do whatever I could to get them forever banned from all the pro form lists. If I were Volkl, I wouldn't want somebody like that using my gear.... too likely it would blow up in my face. I can just see the pulled edge poaching something where they discover that pro form gear carrys no warranty that creates the "don't do business with Volkl" thread. It's the Christmas rush, for Christ sake. Nobody is going to give away their gear at a loss now.

 

[dmc]

We'll never know for sure until we hear both sides of the story---hopefully Puckit will fill us in.

yup....

 

[wa-loaf]

Like I said, if I owned a shop and somebody pulled this stunt, they wouldn't be doing business with me ever again. I'd also do whatever I could to get them forever banned from all the pro form lists. If I were Volkl, I wouldn't want somebody like that using my gear.... too likely it would blow up in my face. I can just see the pulled edge poaching something where they discover that pro form gear carrys no warranty that creates the "don't do business with Volkl" thread. It's the Christmas rush, for Christ sake. Nobody is going to give away their gear at a loss now.

Yea, but this is all post event. I don't really know how the initial conversation went, although probably much like the initial thread. But until you get to that point, it sure looks to me that the shop f-ed up.

 

[andyzee]

I wonder how much publicity Ski Haus is getting out of this Can you say backfire?

 

[dmc]

I wonder how much publicity Ski Haus is getting out of this Can you say backfire?

Go Skiing!!!!

 

[mondeo]

Yea, but this is all post event. I don't really know how the initial conversation went, although probably much like the initial thread. But until you get to that point, it sure looks to me that the shop f-ed up.

I'm guessing the shop probably could've handled it better. But with the attitude she started this whole mess with, I'm guessing she chould've handled it better, too. At the very least, I'm not accepting her words at face value. Most people who feel they've been wronged drop out details that can change the story quite a bit. Not on purpose, they just seem inconsequential to the irate party. I've been there myself, enough that I've learned to question where I went wrong first.

 

[Geoff]

I'm guessing the shop probably could've handled it better. But with the attitude she started this whole mess with, I'm guessing she chould've handled it better, too. At the very least, I'm not accepting her words at face value. Most people who feel they've been wronged drop out details that can change the story quite a bit. Not on purpose, they just seem inconsequential to the irate party. I've been there myself, enough that I've learned to question where I went wrong first.

....and this is over a stinkin' pro form deal that got delayed until the manufacturer ran out of inventory. A "real" employee working for a "real" resort would get their pro form deal through the resort. I'm sure the shop owner did a "WTF have these been sitting here for 7 weeks? Put 'em back in stock. This isn't a charity." You snooze, you lose. In small claims court, the judge is just going to throw it out. If I owned Ski Haus, I'd blackball the person so they can never again participate in any pro form deals.

 

[Puck it]

I am going up to Salem tomorrow and see if I can get the other side of the story. I was going to go tonight but wife wanted dinner in North Andover.

 

[WJenness]

I am going up to Salem tomorrow and see if I can get the other side of the story. I was going to go tonight but wife wanted dinner in North Andover.

Joe Fish?

-w

 

[Bumpsis]

I wonder how much publicity Ski Haus is getting out of this Can you say backfire?

I'm not sure I'd want this kind of publicity. Looks to me like the shop reneged on a deal. As a consumer, from my stand point, it's just good to be aware.
On the other hand, this whole thing just means diddly squat to me. I never heard of a pro form deal. Now that I know what it is, it's clear that this out a the realm of conventional retail, which I'm sure that the shop does well and fair.
Overall, nothing to blow a gasket about or call people names (like "bitch" for instance).

 

[Puck it]

Joe Fish?

-w

Near there.

The Loft. First time there.

 

[hrstrat57]

Those were recalled I beleive. Bad plastic, my cuff cracked on a really cold day. Just came apart. Not sure if you can get anything for a late 90's boot now, but you might want to contact Technica for the hell of it.

LOL! I got a thread around here or on epicski maybe from last year with pics.....I had my third pair blow up on Hitchcock at wa last year....I dripped orange plastic all the way back to my seat in the lodge.....

Since Tecnica was kind enuff to set me up through my shop on pro form I wouldn't have even thought about complaining.....

My last 2 pair remain solid but I am truly terrified about having to switch to another boot....seriously terrified.

Poach off, carry on.

 

[redalienx11]

bringin pro form shenanigans to the internet is no bueno.
sucks that OP had issues with pro deal shat.
sucks that a ski shop got involved it.