Hawkshot99
Active member
A business does not need to take care of those kinds of customers but they really shouldn't put the screws to them either...just drives them further away.
It costs the brick and mortar store alot more to operate than some internet place. Since you are taking the $ they make on the sale away, they will go out of business if they dont charge a proper amount for their service.
Many online places are drop ship companies were they never even see the product. There is not much overhead when they just sit in a office and dont have any product on hand.