I love Backcountry.com

[Puck it]

What a great company. The best guarantee that I know.

I just returned a pair of women's ski pants that I bought for my daughter that she never wore last year. Tags were still on them. She was able to get by with her old ones and never need the larger size. Well, she needs to go from WS to WM now. I returned them and they are sending me the mediums now.

I will not shop anywhere else.

 

[andyzee]

What a great company. The best guarantee that I know.

I just returned a pair of women's ski pants that I bought for my daughter that she never wore last year. Tags were still on them. She was able to get by with her old ones and never need the larger size. Well, she needs to go from WS to WM now. I returned them and they are sending me the mediums now.

I will not shop anywhere else.

Stopped at their store when I was in Salt Lake City, 1st class operation. Sierra Trading Post doesn't have as good a selection but their Customer Service is great too.

 

[WJenness]

backcountry rocks.

And tramdock owns my wallet.

-w

 

[WWF-VT]

LL Bean gets my vote for the best guarantee. I bought a pair of Mountain Tread hiking shoes in January and they just never broke in and fit right so I wore them much less frequently than a previous version of the shoe. Went on a hike in late August and the damn shoes still were unconfortable and blistered my heel. Took them back to the local LL Bean store and with no hassles at all got a full credit for my prior purchase. Replaced them with an alternate pair of shoes from LL Bean and now much happier.

 

[powbmps]

backcountry rocks.

And tramdock owns my wallet.

-w

Yes sir. Lots of SAC/Tramdock/Chainlove charges on the credit card.

But it's such a bargain. You're losing money if you don't buy it.

 

[Swamp Dog]

backcountry rocks.

And tramdock owns my wallet.

X2.

 

[riverc0il]

I have posted about my great service experiences with BC. They have the lowest prices, free shipping options if you buy enough, and great service. Pretty much the best online company I have dealt with. Pity they did not have the Radiums in my size as that is the only reason they lost my business on my most recent purchase.

 

[andyzee]

LL Bean gets my vote for the best guarantee. I bought a pair of Mountain Tread hiking shoes in January and they just never broke in and fit right so I wore them much less frequently than a previous version of the shoe. Went on a hike in late August and the damn shoes still were unconfortable and blistered my heel. Took them back to the local LL Bean store and with no hassles at all got a full credit for my prior purchase. Replaced them with an alternate pair of shoes from LL Bean and now much happier.

I like this guarantee from Sierra Trading Post:http://www.sierratradingpost.com/lp2/Guarantee.html

At Sierra Trading Post, we want you, our customers, to be completely satisfied with your purchase and the service we provide.

The above plaque hangs in our headquarters as a symbol of our commitment to your satisfaction. The letter on the plaque was written by a customer who was unsatisfied with the shoes he had received. Obviously well worn, the shoes had been “Hog Ringed” to keep the soles from separating from the rest of the shoe. Although the shoes had been worn for several years, we honored the refund in respect for this customer’s dissatisfaction with the product.

This customer was so shocked by the fact that we requested him to return these shoes that he did not initially believe it. He felt he had gotten adequate use from them, but our CSR insisted that they were not right from the beginning and we wanted them back. We nearly had to twist his arm, but they were finally returned, and we were happy we had righted a wrong from years before.

When you do business with Sierra Trading Post, you’re getting the best guarantee out there. If you are not happy with your purchase for any reason, please return it to us as soon as possible. Products purchased within 6 months of the order date will receive a refund by the original payment method. For returns on purchases over 6 months old, a gift card will be issued. If you feel we have made a mistake in filling your order, we will gladly refund your shipping charges as well.

Please see our page on Return Instructions for information on how to go about returning an item.

 

[o3jeff]

I like this guarantee from Sierra Trading Post:http://www.sierratradingpost.com/lp2/Guarantee.html

At Sierra Trading Post, we want you, our customers, to be completely satisfied with your purchase and the service we provide.

The above plaque hangs in our headquarters as a symbol of our commitment to your satisfaction. The letter on the plaque was written by a customer who was unsatisfied with the shoes he had received. Obviously well worn, the shoes had been “Hog Ringed” to keep the soles from separating from the rest of the shoe. Although the shoes had been worn for several years, we honored the refund in respect for this customer’s dissatisfaction with the product.

This customer was so shocked by the fact that we requested him to return these shoes that he did not initially believe it. He felt he had gotten adequate use from them, but our CSR insisted that they were not right from the beginning and we wanted them back. We nearly had to twist his arm, but they were finally returned, and we were happy we had righted a wrong from years before.

When you do business with Sierra Trading Post, you’re getting the best guarantee out there. If you are not happy with your purchase for any reason, please return it to us as soon as possible. Products purchased within 6 months of the order date will receive a refund by the original payment method. For returns on purchases over 6 months old, a gift card will be issued. If you feel we have made a mistake in filling your order, we will gladly refund your shipping charges as well.

Please see our page on Return Instructions for information on how to go about returning an item.

So are you the guy that returned the shoes?

 

[andyzee]

So are you the guy that returned the shoes?

They were actually comfy, but as you can see, a bit worn.

 

[WJenness]

Damn, I wasn't a fast enough clicker...

I missed $1.99 goggles on Tramdock.

-w