BenedictGomez
Well-known member
Sometimes I dodge Vail's parking fee & show up right at 1pm. I get a solid 2.5 hours of skiing in, which is often fine for me really. Did that Thursday after working a 1/2 day.
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Indy Ski Pass
- Thread starter asnowmobiler
- Start date
chuckstah
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I had to sign a waiver at Killington last season on my first visit ( not a passholder), and somewhere else as well, but I can't remember where? Saddleback maybe?
Yes, Saddleback requires it too.
I am an early riser. Decided to email Indy about the BV experience and offer suggestions for improvements. Here's what I emailed them:
First let me state that my family absolutely loves your product. This is our third year buying the pass and we will certainly renew for next season no matter what. The primary reason we love it is the pass aligns best with our values of supporting independently owned businesses. This is not just because we feel our monetary support means more to such businesses, but also because we feel independent businesses appreciate their customers more than large corporations and hence typically provide better service and a more unique / organic experience. The only things I'd change is offering a higher tiered option that allows for a third day and the biggest win would be to advance the pass technology to code for multiple RFID technologies so you can go direct to lift.
Now for the bad experience and suggestions for how to mitigate the problem in the future. On Sunday, January 19th we visited Bolton Valley. We parked and started our day at Timberline. We were one of the first customers to arrive for the day and I was about 8 customers back in line for the only ticket window they have at that base area. Due to the additional liability waivers for each skier they require (I don't recall having to do this during 2023 & 2024 visits to Bolton) and in some cases customers not having Indy pictures on file, it took me 25 minutes to get through an 8 transaction line. By the time I got our tickets, the line had more than doubled. It wouldn't surprise me if some people waited 45 minutes or more to redeem for tickets. Frustrating for the customer and the ticket counter worker that had to hear customers complain.
Suggestions to fix the problem:
1. Do not activate any Indy Passes for customers that have not uploaded their photos prior to the begin of ski season. Send out reminders that their passes are inactive without photos.
2. If possible, mandate places like Bolton to accept the liability waivers we sign when purchasing Indy so we can avoid having to fill out yet more waivers at the point of redemption.
3. If 2 is not possible, list all mountains on Indy that require additional liability waivers on your website. Make this especially clear during the purchase process with links to complete those waivers on the mountains' websites. Send out periodic reminders via email with these links and how completing it in advance saves time for everyone. I could have done some homework and completed the additional Bolton waivers prior to our arrival and saved a few minutes of my time, but I still would have had to wait for others in line in front of me to complete the waivers.
Thank you for listening to my suggestions on how to improve your great product.
First let me state that my family absolutely loves your product. This is our third year buying the pass and we will certainly renew for next season no matter what. The primary reason we love it is the pass aligns best with our values of supporting independently owned businesses. This is not just because we feel our monetary support means more to such businesses, but also because we feel independent businesses appreciate their customers more than large corporations and hence typically provide better service and a more unique / organic experience. The only things I'd change is offering a higher tiered option that allows for a third day and the biggest win would be to advance the pass technology to code for multiple RFID technologies so you can go direct to lift.
Now for the bad experience and suggestions for how to mitigate the problem in the future. On Sunday, January 19th we visited Bolton Valley. We parked and started our day at Timberline. We were one of the first customers to arrive for the day and I was about 8 customers back in line for the only ticket window they have at that base area. Due to the additional liability waivers for each skier they require (I don't recall having to do this during 2023 & 2024 visits to Bolton) and in some cases customers not having Indy pictures on file, it took me 25 minutes to get through an 8 transaction line. By the time I got our tickets, the line had more than doubled. It wouldn't surprise me if some people waited 45 minutes or more to redeem for tickets. Frustrating for the customer and the ticket counter worker that had to hear customers complain.
Suggestions to fix the problem:
1. Do not activate any Indy Passes for customers that have not uploaded their photos prior to the begin of ski season. Send out reminders that their passes are inactive without photos.
2. If possible, mandate places like Bolton to accept the liability waivers we sign when purchasing Indy so we can avoid having to fill out yet more waivers at the point of redemption.
3. If 2 is not possible, list all mountains on Indy that require additional liability waivers on your website. Make this especially clear during the purchase process with links to complete those waivers on the mountains' websites. Send out periodic reminders via email with these links and how completing it in advance saves time for everyone. I could have done some homework and completed the additional Bolton waivers prior to our arrival and saved a few minutes of my time, but I still would have had to wait for others in line in front of me to complete the waivers.
Thank you for listening to my suggestions on how to improve your great product.
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