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I'm less then thrilled that Ford isn't standing behind their product. I found out today that two more people have had the same problem with the battery water pump. That makes a total of 6 fleet vehicles now. Another guy needed to have some pretty major work done to the steering system and I heard about another where the rear drive-train disintegrated. I know the Escape has sold well the past 2-3 years, but there's probably not many of them pushing 60K in mileage and some problems seem to be showing up. Time for me to unload this car.
I actually got a call from Ford today from Fleet Services, parts and maintenance dept. He asked for scans of the 6 invoices that show the water pump was replaced and can pass them over to parts engineering. Gave me his email address and office #.