Scammer or it doesn’t hurt to ask?

[highpeaksdrifter]

Inspired by the Scammer thread. Many years ago while skiing the Canyons in Utah the whole place shut down because of high winds at around 12:30. I went to customer service and told them how much I was enjoying their resort and I was really disappointed I didn’t get a full day in. The woman gave my friends and me a voucher good at any ASC resort for a full comp. I did it 2 other times over the years too. Sometimes the squeaky wheel gets the oil.

 

[Hawkshot99]

Inspired by the Scammer thread. Many years ago while skiing the Canyons in Utah the whole place shut down because of high winds at around 12:30. I went to customer service and told them how much I was enjoying their resort and I was really disappointed I didn’t get a full day in. The woman gave my friends and me a voucher good at any ASC resort for a full comp. I did it 2 other times over the years too. Sometimes the squeaky wheel gets the oil.

There is a big difference between that and the situation in the other thread.

I could have gotten comps like that at Jimney once when it was 100 below with the windchill. My parents did but I was still warm, so had the whole mountain to myself!

 

[thetrailboss]

I think it depends on the facts, and how you approach the issue. If you are diplomatic and nice, you will get a better response, than if you are pissed off and feeling as if you are entitled to something. That turns folks off...

 

[davidhowland14]

what trailboss said is true. working in retail/rentals, if someone comes into the shop with a bitch attitude and they start demanding stuff, they get an icy reception, abrupt treatment, and are generally given the cold shoulder. Someone who comes in and is happy and willing to talk to me will get the better treatment, etc.

 

[MarkC]

A reasonable request from a genuine customer should be accommodated almost anywhere. It is easy to spot a person that has a legitimate complaint from somebody that just wants something for nothing. On the other hand a seasoned slider should expect the unexpected and deal with it. Lousy conditions, bitter cold, wind holds, etc. are part of the sport. Yea it sucks when you shell out good $$ for a lift ticket and you dont get what you expect from it but that is the nature of the beast.

 

[campgottagopee]

Inspired by the Scammer thread. Many years ago while skiing the Canyons in Utah the whole place shut down because of high winds at around 12:30. I went to customer service and told them how much I was enjoying their resort and I was really disappointed I didn’t get a full day in. The woman gave my friends and me a voucher good at any ASC resort for a full comp. I did it 2 other times over the years too. Sometimes the squeaky wheel gets the oil.

Presentationis everything---old saying, "You get more done with sugar than you do with salt."

you must be a sweet guy HPD

 

[bobbutts]

Many places have the conditions guarantee with some time cutoff.
The last time I went to Loon the lifts started going down to wind hold so I made sure I got to customer service early enough to get a voucher.

The next day I used the voucher and just for the heck of it I tried to turn it in again (before the cutoff time) but they said it was not possible.

 

[Warp Daddy]

NO scam at all -- good customer service GUARANTEES repeat business -Period!


That said : attitude/ approach is everything . Treat people respectfully and you'll be treated well .

 

[billski]

remember folks... "industry reps" lurk on this forum. your gig is up!

 

[ctenidae]

Wildcat gave vouchers out after they had to close the lifts early on that glorious October day a couple of years ago, even though it was like 2.30 or 3 o'clock when they shut down. I thought that was pretty classy.

 

[billski]

Vouchers for a resort-induced problem is a different issue. That's just good customer experience. Should come naturally, not every business gets it. If a person has a lousy time, give them a comp. they may or may not use it, but it creates goodwill that can persist for a long time.

 

[GrilledSteezeSandwich]

Vouchers for a resort-induced problem is a different issue. That's just good customer experience. Should come naturally, not every business gets it. If a person has a lousy time, give them a comp. they may or may not use it, but it creates goodwill that can persist for a long time.

Times 2

 

[ckofer]

NO scam at all -- good customer service GUARANTEES repeat business -Period!


That said : attitude/ approach is everything . Treat people respectfully and you'll be treated well .

In addition to being nice, keeping it quiet pays dividends with most good people. Frankly, if you have a concern that may cost them a concession, it's your deal. They may not want to (or be able to) make this deal with everybody. Good to leave with a win/win.

 

[ski_resort_observer]

When I worked for ASC all the resorts had a "snow guarantee"...if you didn't like the conditions in the first hour you got basically a "no questions asked" voucher for a free day. They were trying to build a brand and for the Canyons, in particular, it was to also to build a customer base for the future flagship of the brand and happy retail paying skiers was part of the program so they were pretty liberal with vouchers for dissatisfied customers. I thought it was awesome.

When the Bush closed Thanksgiving day circa 1998 and many guests were already on the road, we gave out $500 vouchers for the Canyons to each guest that showed up.

I don't think you scammed them at all.

 

[ckofer]

Inspired by the Scammer thread. Many years ago while skiing the Canyons in Utah the whole place shut down because of high winds at around 12:30. I went to customer service and told them how much I was enjoying their resort and I was really disappointed I didn’t get a full day in. The woman gave my friends and me a voucher good at any ASC resort for a full comp. I did it 2 other times over the years too. Sometimes the squeaky wheel gets the oil.

Did you cause the high winds? :razz: If so, that would make you a scammer. And brilliant.