Sorry To Hear

[andyzee]

What I don't like is "My bad"

Work:
"Do the needful"
"Gentle Reminder"

 

[dmc]

Work:
"Do the needful"
"Gentle Reminder"

It really depends on the person saying it and weather they are disingenuous...

 

[Geoff]

+1. Life would be a lot better if people just took ownership when they goofed up.

I've found that professionally, it completely defuses tense situations when I take the blame for something even when there is plenty to spread around. In disasters, I'll often open with "I F-ed up. I should have anticipated that and changed our direction before the mushroom cloud hit." Since it's tense and everybody else is starting from a CYA position, it gets things moving in the proper direction.

 

[ctenidae]

Everytime I call verizon about a problem the first thing they say is "I'm sorry you're having a problem with xyz. Let me help you". That is clearly scripted and gratuitous.

I usually follow that with, "No, you're not sorry, and that's okay- if I weren't having this problem, you wouldn't have a job, so it's okay. Let's just fix it." Works well to avoid the gratuitous social engineering scripted palliatives designed to sooth people who have gotten themselves all worked up over a problem they probably created themselves.

I particularly hate it when phone center people use the word "excellent" many times, since htey are obviously rated in teh after-call surveys by how many "excellents" they get and are really just trying to plant the word in your head.

All that said, IMO, worst job in the world = phone center.

 

[Marc]

All that said, IMO, worst job in the world = phone center.

It's not worse than being a fluffer for a gay porno production company.



Not that I know from experience on either counts, mind you. Just guessing.

 

[severine]

All that said, IMO, worst job in the world = phone center.

From 3 years experience, plus 8.5 years answering calls in the municipal office, AGREED.

 

[Greg]

Don't think too much..

This usually works for me.

 

[Johnskiismore]

It's the thought that counts...

Don't think too much..

+2

 

[WakeboardMom]

I've found that professionally, it completely defuses tense situations when I take the blame for something even when there is plenty to spread around. In disasters, I'll often open with "I F-ed up. I should have anticipated that and changed our direction before the mushroom cloud hit." Since it's tense and everybody else is starting from a CYA position, it gets things moving in the proper direction.

That preemptive strike also works well with customers. "We f-d up and this is what we're doing to fix it."

 

[RootDKJ]

All that said, IMO, worst job in the world = phone center.

I did 13 months in a call center. Lots of free food and death threats.

 

[RootDKJ]

This usually works for me.

+3