Welcome to AlpineZone, the largest online community of skiers and snowboarders in the Northeast!
You may have to REGISTER before you can post. Registering is FREE, gets rid of the majority of advertisements, and lets you participate in giveaways and other AlpineZone events!
I've heard vehicle descriptions and plate numbers called in for the purpose of issuing a no trespass order. Yeah, disappearing into a condo probably skirts that issue, but you probably shouldn't reappear with any of the same equipment any time soon.But they could just go home at that point..and still keep their pass.
Exactly. With RFID they can easily figure out who was the offender.I had this same conversation with a friend that patrols at Sugarbush. We were discussing how they actually deal with people that go off the rails. He does not get upset at much but he said this year he had a guy threaten him over a basic disagreement. I guess the guy was out of control and nearly took out some kids. When the patroller ski up to him to tell him to slow down, things escalated and he went off and threatened him. He stood there and took it. Let the guy ski off and followed him down. Of course the guy got in line. He waited till the guy went thought the RFID and then talk to the liftie and got his information. His pass was shut off and he had to do the walk of shame down to the pass office to find out what was wrong. When he got there it was a different story. With the system they have, they know who you are where you live, how many runs you took, everything. They don't have to engage with the idiot so things are a lot safer.
In this day of RFID, not sure one even needs to see the pass anymore to deactivate it. A quick photo of the guest probably would be enough to find and deactivate it or a hand scanner maybe as well. They were using those for the passholder grab and go lunch this weekend at SR, it picked up the pass easier than the gates seem to.We ask to see their pass. To get the name, & # so it can be deactivated.
If they don't want show it, Radio for back up, and follow them down to the lift.
They won't be getting on the lift......
Never, touch the guest, be professional
Photo ?? WTF You want me to pull out my phone and ask the perp to pose for a picture ???? Ridiculous !In this day of RFID, not sure one even needs to see the pass anymore to deactivate it. A quick photo of the guest probably would be enough to find and deactivate it or a hand scanner maybe as well. They were using those for the passholder grab and go lunch this weekend at SR, it picked up the pass easier than the gates seem to.
Yeah, they have that at Deer Valley with signs explaining how it is "Identification Verification" and to prevent misuse. Seems like overkill to me. It's the complete opposite of how DV used to handle pass verification (personally checking tickets, using it as an opportunity to interact with customers). I think it feels unwelcoming even though I am not doing anything wrong. But Alterra needs to protect its $$$$ I guess.Another thing that Sugarbush's RFID can do is scan for people that share passes. At least this is what I was told by one person. Have you ever seen that camera attached to the RFID Gate infrastructure above? It takes pictures of you when you pass through and attaches them to your pass ID number. I was told that at the end of the day they have software that scans the days photos and runs analysis. if your coat or overall appearance changes too much it flags you and they Check it out. If things don't jibe they shut you off. Now I can't confirm this is going on currently but if it does thats pretty cool.
And is pass fraud a serious issue? Can anyone in the biz say one way or the other?
As a teenager, I got pulled off the hill and into the event & comps manager's office because someone else was skiing too fast, based on the description of "a black helmet and a blue jacket." I don't expect that's typical, but depending on the size of the mountain and how much the patroller saw (helmet brand and color, jacket color, and brand/color of boots and skis is a lot more specific than just helmet and jacket color).Good luck telling someone "hey, your ski coat looks just like someone I tried to power trip on last weekend and you can't ski here today". Let me know how that goes because no business is that stupid as that is a customer service nightmare.
I'm assuming that there are encryption keys involved; if the data is encrypted with a modern algorithm and the keys kept secure, that should be a non-issue. Beyond that, if they're running AI against the gate photos, they should catch duplicated passes.I wonder if cloned RFID passes are or will become an issue for resorts.