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Tipping: What's your policy?

roark

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Like so many of us, I've spent a lot of time in restaurants. It's been nearly a decade, but I've still done that more than my current industry. At some point I've held every role except head chef and owner.

A few points I think need to be added to the discussion:

The problem with the tip being a reward is that simply isn't how the IRS sees it. 2 examples below:

The server pretty much always is tipping the busboy, bartender, host, food runner, and often the back of the house (sous chef, dishwasher). One restaurant I worked at if you tipped the expected amounts meant I would walk with 40-45% of what I collected. Yet that same place would report that I received (net) 10% on my pre-tax receipts for income tax purposes... negative paychecks were not uncommon (meaning the tax on reported tips exceeded the net hourly wage). I stayed awhile because I was good enough to average about 25%, barely enough to offset the increased tax load. If I get less than 21% on a table I'm paying tax on money I'm not receiving... Some might think this would encourage only the best service - I would reply that morale loss and increased inventory shrinkage more than offset any benefit - bad business practice is just that. I feel similarly about charging employees for meals at the end of a shift: I understand there are tax implications but when there is so much thrown out so regularly it drains morale. It's just bad practice (and probably the industry norm by now...)

In addition many states allow the restaurant to pay a reduced hourly wage because that person is receiving tips, so that on average they're still just at min wage. I would hope the server still comes out a little ahead, but working at truck stop diner in AZ is probably even less lucrative than most of us think.

riv: $40/hr? That is an exceptional night, even in a higher end restaurant. I'm sure some NYC, or other elite places might get that, but that sort of take home would be a stellar exception rather than the rule. Sure I had a few $100/hr nights, I also had quite a few $8/hr ones... it probably averaged out to ~$15 for most of my time on the floor. But a shift is probably 5-6 hours, and benefits like health insurance and 401(k) are non-existent.

Total guess, but I would expect that less than 10% of all servers clear $30k, and less than 5% gross more than $40k.
 

riverc0il

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riv: $40/hr? That is an exceptional night, even in a higher end restaurant.
I guess that is the problem of the tipping system for the servers because I based that assumption off what I tip. A $40 meal for me is an $8 tip. Dinner for five people when I take mom, my brother, and his S/O out was $80+ is at least a $16 tip for good service. I figure at five tables an hour, that would add up. But of course, not everyone is doing 20% (or higher for really good service). A server could work their pants off with great service and only get 10%. They could get all couples and non families. And of course there are slow nights and off hours. I should not have assumed all tables full at all hours, averaged out I can see a much lower average.
 

andyzee

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Like so many of us, I've spent a lot of time in restaurants. It's been nearly a decade, but I've still done that more than my current industry. At some point I've held every role except head chef and owner.

A few points I think need to be added to the discussion:

The problem with the tip being a reward is that simply isn't how the IRS sees it. 2 examples below:

The server pretty much always is tipping the busboy, bartender, host, food runner, and often the back of the house (sous chef, dishwasher). One restaurant I worked at if you tipped the expected amounts meant I would walk with 40-45% of what I collected. Yet that same place would report that I received (net) 10% on my pre-tax receipts for income tax purposes... negative paychecks were not uncommon (meaning the tax on reported tips exceeded the net hourly wage). I stayed awhile because I was good enough to average about 25%, barely enough to offset the increased tax load. If I get less than 21% on a table I'm paying tax on money I'm not receiving... Some might think this would encourage only the best service - I would reply that morale loss and increased inventory shrinkage more than offset any benefit - bad business practice is just that. I feel similarly about charging employees for meals at the end of a shift: I understand there are tax implications but when there is so much thrown out so regularly it drains morale. It's just bad practice (and probably the industry norm by now...)

In addition many states allow the restaurant to pay a reduced hourly wage because that person is receiving tips, so that on average they're still just at min wage. I would hope the server still comes out a little ahead, but working at truck stop diner in AZ is probably even less lucrative than most of us think.

riv: $40/hr? That is an exceptional night, even in a higher end restaurant. I'm sure some NYC, or other elite places might get that, but that sort of take home would be a stellar exception rather than the rule. Sure I had a few $100/hr nights, I also had quite a few $8/hr ones... it probably averaged out to ~$15 for most of my time on the floor. But a shift is probably 5-6 hours, and benefits like health insurance and 401(k) are non-existent.

Total guess, but I would expect that less than 10% of all servers clear $30k, and less than 5% gross more than $40k.

roark, you bring up some excellent points. However, why should the industry's problem turn into a customer's problem. If there are issues within the industry, it's up to the industry to fix, not the customer. After all it is a customer centric industry. I just completed a course in ITIL, a foundation for IT services. Although it is IT centric, I would say one of the first things they teach applies here as well:

Q: What is service?
A: Service is a means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks.
 

JimG.

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The way I would have dealt with this is to explain that I needed to turn that table over, bought you all a round for the inconvenience and all likely would have been good. Taking a potentially negative situation and turning into a positive one is what its all about....

Consider each table real estate, the faster you can turn them over the more you make. It can be the difference between being profitable and operating at a loss. Your waitress didn't get it for sure...

Exactly.
 

JimG.

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On the flip side, I go to a restaurant and pay good money for a meal and drinks. I may spend $30 - $50 per meal on something that would cost me less than half that at home, I am paying for preparation of may food as well as service. Is it my fault that servers make next to nothing in salary? Someone please explain to me, why is a gratuity system in place?

The chef gets his salary whether the food sucks or not.

The server depends on tips to make a living.

If the service stinks I agree that the tip should be smaller. But if the food stinks and the service is good, I can't punish the server. I just won't go back to that restaurant again.
 

drjeff

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The chef gets his salary whether the food sucks or not.

The server depends on tips to make a living.

If the service stinks I agree that the tip should be smaller. But if the food stinks and the service is good, I can't punish the server. I just won't go back to that restaurant again.

Agree 100%
 

hammer

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If the service stinks I agree that the tip should be smaller. But if the food stinks and the service is good, I can't punish the server. I just won't go back to that restaurant again.
Agree.

I personally wish that we didn't have a tipping system in place, but since we do I like to be reasonable. I do tip a higher percentage for a haircut because at the prices I pay for the haircut I can't imagine that the stylist is making that much in wages. For restaurant service, I go with 15% as a "baseline" and increase it to 20% if I was happy with the service. I have gone as low as 10% when the service was bad but I've never left nothing.

I do admit I've had other situations where I don't know whether to tip...and in those cases I default to no.
 

deadheadskier

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I actually do like that there is a tipping system place. That way I get to decide what the service is worth to me, not the restaurant deciding.

I used to hate working at places that charged an automatic gratuity for parties larger than 6 or 8 people.
I not only hated it because I generally always averaged higher than the 18%, but it upset more customers than it didn't.
 

JimG.

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I do tip a higher percentage for a haircut because at the prices I pay for the haircut I can't imagine that the stylist is making that much in wages.

I doubt restaurant servers make any more than stylists do, but I have no idea really.

I tip more for a haircut because the effects of a bad hairstyle are more obvious and longer lasting than the effects of bad service at a restaurant.
 

drjeff

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Yesterday my wife and I went to a 50th wedding anniversary party at the New York Yacht Club in Newport. We head to the bar (an open bar too) and got our drinks, I went to leave a tip, and the bartenders insisted that tipping wasn't allowed at this event :confused: I felt really guilty since the way the bartender mixed my Tangeray and Tonic was about 5 fingers worth of Tangeray to just over 2 fingers of tonic water! :)

Later on during the party as lunch was being served and people moved from the outside terrace where the cocktails were being served into the dining rooms we occupied, I went back out for another T&T and just happened to "drop" a $10 behind the bar :)
 

snoseek

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Yesterday my wife and I went to a 50th wedding anniversary party at the New York Yacht Club in Newport. We head to the bar (an open bar too) and got our drinks, I went to leave a tip, and the bartenders insisted that tipping wasn't allowed at this event :confused: I felt really guilty since the way the bartender mixed my Tangeray and Tonic was about 5 fingers worth of Tangeray to just over 2 fingers of tonic water! :)

Later on during the party as lunch was being served and people moved from the outside terrace where the cocktails were being served into the dining rooms we occupied, I went back out for another T&T and just happened to "drop" a $10 behind the bar :)

Years ago I worked at a private club where the members were not allowed to tip any staff. This was something house had voted on several years before. The service suffered greatly IMO and it was impossible to get in any quality help other than hospitality interns at one of the local colleges. I think the servers were making ten or eleven dollars an hour. The quality ones never stayed too long. It was maybe the only kitchen I ever worked in where dishwasher was making as much as the front of the house.

ps-that was nice of you!
 

deadheadskier

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I think the service really depends on how well the staff are taken care of by the property if there is no gratuity.

The Seaport Hotel in Boston is a gratuity free hotel. They have the lowest staff turnover of any hotel in the city. So, they must be doing something right for their employees.
 

billski

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I hear a common theme contained herein. I'm with everyone who thinks tips should be all about good service. Fundamentally, it's all about risk. The business has shifted more of the risk onto the wait staff. Risk: You have to work on the slowest day of the year. Risk: The cook is poor, you serve nothing but garbage. Risk: Management constrains your work environment. Risk: The weather is bad, you had to come in, but no customers come in. You get the idea.

I understand that the restaurant takes risk as well. However, they have lowered some of their risk by moving the costs onto the wait staff.

It just blows my mind that the restaurant only needs to pay some minor amount ($2/hour?) and that is the extent of their financial exposure. I'd at least like to see something more fair, such as 80% of a fair wage.

I often tip more in a down economy because I know my tips contribute the major amount of their income.
 

deadheadskier

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It just blows my mind that the restaurant only needs to pay some minor amount ($2/hour?) and that is the extent of their financial exposure. I'd at least like to see something more fair, such as 80% of a fair wage.

In most states the law is the employees tips plus server wage must average minimum wage or greater or the restaurant is required to make up the difference.

For the record, in 10 odd years of working in tipped positions as a server or bartender, only once did an employer have to boost my earnings for the week to meet minimum wage guidelines. That was the dead of the off season where the hotel wanted to keep a restaurant open even if there were only a handful of people a night looking to eat.
 

billski

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I

For the record, in 10 odd years of working in tipped positions as a server or bartender, only once did an employer have to boost my earnings for the week to meet minimum wage guidelines. .

how far above minimum wage you were averaging? I worry about the "working poor" who I know, they work for more than $8/hour min wage, but at $10-12/hour, you're only making $20-24K. That's assuming you can get 40/hour.
 

deadheadskier

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how far above minimum wage you were averaging? I worry about the "working poor" who I know, they work for more than $8/hour min wage, but at $10-12/hour, you're only making $20-24K. That's assuming you can get 40/hour.

An average waiter at a decent restaurant in Boston is going to make 50K a year working 40 hours a week. The sacrifice is no benefits.

Union banquet waitstaff in Boston make anywhere from $20-$30 an hour based upon tenure.
 
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