HORRIBLE CUSTOMER SERVICE RECEIVED FROM GOLDSTOCK'S SPORTING GOODS in NY

[jerseyrob]

After delivering the wrong skis to us yesterday we had the pleasure of recieving THE WORST customer service imaginable from the GoldStock Sporting Goods "internet sales" coordinator. My wife was, literally, shaking with anger after getting off of the phone with this particular salesman. How a business can survive with such condescending employees is beyond me. My wife and I have worked in retail for the past 15 years and have never seen such treatment of a paying customer. I never thought I would be one of those people to write a letter to the owner but a certified piece of my mind will be dropped in the mail this afternoon. Please beware of this company and do your research before spending your hard earned money with a smaller company. After further investigation we realized that this business's reviews reflected very similar experiences to what we went through.
Pray for Snow!!
-Rob-

EDIT - After calming down a bit and reasoning with some comments you guys have made, I decided to change the name of this thread to reflect my true problem with this establishment. I realize I shouldn't take my frustrations out on an entire business from an interaction with one of their employees.

 

[hammer]

After delivering the wrong skis to us yesterday we had the pleasure of recieving THE WORST customer service imaginable from the GoldStock Sporting Goods "internet sales" coordinator. My wife was, literally, shaking with anger after getting off of the phone with this particular salesman. How a business can survive with such condescending employees is beyond me. My wife and I have worked in retail for the past 15 years and have never seen such treatment of a paying customer. I never thought I would be one of those people to write a letter to the owner but a certified piece of my mind will be dropped in the mail this afternoon. Please beware of this company and do your research before spending your hard earned money with a smaller company. After further investigation we realized that this business's reviews reflected very similar experiences to what we went through.
Pray for Snow!!
-Rob-

Sorry about your experience...did you put the purchase on a credit card? Were you able to cancel the sale and get a refund?

 

[dmc]

Contacting them now - to see if they'll post and give their side of the story...

Please post business reviews

 

[Greg]

Ski Haus! Part Deaux

 

[RootDKJ]

Ski Haus! Part Deaux

Exactly what I was thinking. :smash:

 

[dmc]

Ski Haus! Part Deaux

No doubt...

I hope AZ doesn't get know as a place where people can back up the truck and dump on ski shoppes...

 

[Grassi21]

I feel a case of swamp-ass coming on.

 

[jerseyrob]

No doubt...

I hope AZ doesn't get know as a place where people can back up the truck and dump on ski shoppes...

Sorry guys! Just figured this would be the best place????

 

[dmc]

JerseyRob....

Don't start with the PMs... Email sent... It's not cool to just dump on ski shoppes like this... I'm for letting the business come here and give their side of the story...

It's only fair... I see a couple bad reviews... But I see some great reviews... Why not let them tell it the way they see it...

 

[RootDKJ]

I feel a case of swamp-ass coming on.

:flame:

 

[marcski]

No doubt...

I hope AZ doesn't get know as a place where people can back up the truck and dump on ski shoppes...

Not with you around DMC, you're like the Elliot Spitzer of bad ski shop reviews.

 

[dmc]

Sorry guys! Just figured this would be the best place????

why not just post a bad review where you saw the reviews...?

Your obviously trying to reach the masses and give this place a bad rap

 

[dmc]

Not with you around DMC, you're like the Elliot Spitzer of bad ski shop reviews.

Support your local ski shop...
Support your sport...

 

[marcski]

Their website claims its the oldest ski shop in the US of A.

http://www.goldstockssportinggoods.com/

Lots of mixed reviews here:

http://www.insiderpages.com/b/3718974673

 

[Eski]

Support your local ski shop...
Support your sport...

support breasts
use your hands

 

[Grassi21]

support breasts
use your hands

wiser words have never been spoken.

 

[jerseyrob]

why not just post a bad review where you saw the reviews...?

Your obviously trying to reach the masses and give this place a bad rap

Should they not get a bad rap for such bad customer service?

And YES I'm trying to reach the masses!!!

And....since you won't answer a private message......I'll ask you here to please not interfere yet since we were threatened by an employee that he had our credit card information!!!

Thanks DMC!!!

 

[Greg]

Did you take it up with a store manager/owner?

 

[dmc]

Should they not get a bad rap for such bad customer service?

And YES I'm trying to reach the masses!!!

And....since you won't answer a private message......I'll ask you here to please not interfere yet since we were threatened by an employee that he had our credit card information!!!

Thanks DMC!!!

I just think there are better places and better ways to do this...

And I won't stand by...
You post in public... You get the public...

It was your choice...

 

[thetrailboss]

I just think there are better places and better ways to do this...

And I won't stand by...
You post in public... You get the public...

It was your choice...

I usually ignore threads I don't agree with. If someone had a bad experience with a shoppe (sic) I take note.