HORRIBLE CUSTOMER SERVICE RECEIVED FROM GOLDSTOCK'S SPORTING GOODS in NY

[2knees]

If a store told me "you know, we have your credit card on file" i'd be livid too. Bad customer service is one thing, but thats almost some type of threat.

 

[dmc]

If a store told me "you know, we have your credit card on file" i'd be livid too. Bad customer service is one thing, but thats almost some type of threat.

Allegedly...

 

[drjeff]

If a store told me "you know, we have your credit card on file" i'd be livid too. Bad customer service is one thing, but thats almost some type of threat.

I'd probably come back with some smart a$$ remark like "and I have the state attorney general's # on my speed dial!"

Note: I actually do on my phone - from a past issue with a contractor that did work on my house

 

[bvibert]

Allegedly...

So, you're calling the OP and his wife a liar?

I understand that you want the shop to have a chance to tell their side, but just because we don't have it doesn't automatically discount the OP's story.

 

[dmc]

So, you're calling the OP and his wife a liar?

I understand that you want the shop to have a chance to tell their side, but just because we don't have it doesn't automatically discount the OP's story.

Talk to your wife about cheerios...

al⋅leged  [uh-lejd, uh-lej-id] Show IPA
–adjective
1. declared or stated to be as described; asserted: The alleged murderer could not be located for questioning.
2. doubtful; suspect; supposed: The alleged cure-all produced no results when it was tested by reputable doctors.

 

[dmc]

So, you're calling the OP and his wife a liar?

I understand that you want the shop to have a chance to tell their side, but just because we don't have it doesn't automatically discount the OP's story.

And who the F is OP?

A friend of yours..?

 

[2knees]

Allegedly...

i know that.

 

[dmc]

And who the F is OP?

A friend of yours..?

OP = original poster... Got it...

All I'll say is...
Emotion can cloud events... And that post was loaded with emotion...

May I remind you of the Skihaus vs. Swampthing?

Have we learned nothing from this attack?

 

[dmc]

i know that.

i know you do... clarifying for the moderators...

And Google...
http://www.google.com/search?hl=en&safe=off&q=GOLDSTOCK'S+SPORTING+GOODS&btnG=Search&aq=f&aqi=&oq=

 

[jrmagic]

Thanks for some support here guys! I'm sorry if I am a little heated and decided to post this in a public forum, however, when your wife gets off of the phone with an establishment you spend your hard earned money in and is almost in tears, I'd imagine you guys would be pretty pissed as well!!
I'll try to make a long story short here. We ordered a pair of 2009 Line Shadow 151cm skis. We received a pair of 2010 Line Shadow 157cm skis for the same price. We called to inform the shop what had happened so they could send us our correct ones, however, were informed that they had just sold the last pair of the original ski we ordered on-line. My wife asked if they had already shipped them, thinking they would stay true to the original customer they had sold them to, to which she was responded "You're NOT getting those skis!", in a very condescending tone. He then informed my wife that he could either charge her the additional $130.00 for the skis they sent, a completely different shape this year, or we could send back what we have and that we were out of luck. No, "I'm sorry mam", or "let's figure something out", just an "oh well, guess you're out of luck" attitude, even though the ski we ordered was sitting right in front of him. My wife expressed there mistake shouldn't be her problem to which he replied, "You know we have your credit card information on file right?". She didn't know what to say and was, understandably, heated at this point. He then leveled with her and said that he'd let us keep this ski for what they paid for it! My wife stated that we didn't want this ski! It is a completely different ski, wrong size, different shape this year, to which she was replied to with an "oh well".
It wasn't the actual course of events that got us upset but more so the way she was talked down to that really pissed us off. Had he apologized and said that the ski was, unfortunately out of stock now, it would've been fine. However, she was treated as if they were doing us a favor by allowing us to spend money with them that really pissed us off.
Again, I'm sorry if this wasn't the proper place to post this but I have never witnessed such treatment to a paying customer as I did yesterday and really needed to vent.............

Sometimes its better to cmoe out with the long story rather than the short one... especuially on the internet. Thanks for giving us the full detail and sorry that you seem to have gotten the shaft.

There is no place in customer service for someone to talk to a customer like that. However, that does not give customers the right to crap all over salesmen either.

I do hope the store comes on to give their side and hopefully by the manager.

 

[legalskier]

http://www.insiderpages.com/b/3718974673

I just put this website in my favorites. Thanks for posting it. I'll use it in the future, especially for online purchases.
I purchased my current skis online from a shop in Stowe and everything went well, but I remember having some doubts about the whole thing prior to receiving the shipment. Now I feel lucky.

 

[Highway Star]

Thanks for some support here guys! I'm sorry if I am a little heated and decided to post this in a public forum, however, when your wife gets off of the phone with an establishment you spend your hard earned money in and is almost in tears, I'd imagine you guys would be pretty pissed as well!!
I'll try to make a long story short here. We ordered a pair of 2009 Line Shadow 151cm skis. We received a pair of 2010 Line Shadow 157cm skis for the same price. We called to inform the shop what had happened so they could send us our correct ones, however, were informed that they had just sold the last pair of the original ski we ordered on-line. My wife asked if they had already shipped them, thinking they would stay true to the original customer they had sold them to, to which she was responded "You're NOT getting those skis!", in a very condescending tone. He then informed my wife that he could either charge her the additional $130.00 for the skis they sent, a completely different shape this year, or we could send back what we have and that we were out of luck. No, "I'm sorry mam", or "let's figure something out", just an "oh well, guess you're out of luck" attitude, even though the ski we ordered was sitting right in front of him. My wife expressed there mistake shouldn't be her problem to which he replied, "You know we have your credit card information on file right?". She didn't know what to say and was, understandably, heated at this point. He then leveled with her and said that he'd let us keep this ski for what they paid for it! My wife stated that we didn't want this ski! It is a completely different ski, wrong size, different shape this year, to which she was replied to with an "oh well".
It wasn't the actual course of events that got us upset but more so the way she was talked down to that really pissed us off. Had he apologized and said that the ski was, unfortunately out of stock now, it would've been fine. However, she was treated as if they were doing us a favor by allowing us to spend money with them that really pissed us off.
Again, I'm sorry if this wasn't the proper place to post this but I have never witnessed such treatment to a paying customer as I did yesterday and really needed to vent.............

At first glance, a classic bait and switch upsell (the online with shipping verison).

You are attracted by the 2009 version ski selling at a discount, but then are "accidently" shipped 2010 product. If you hadn't called them complaining about the size, they would have called you in the next day or two telling you that they accidently shipped you the wrong skis, and that they needed you to send them back for a full refund (they would offer to cover shipping).....being real nice about it. They would be "all out of the 2009's", but would be happy to let you keep the 2010's for a bit more $$$...............

EDIT:

See below, clearly not....

 

[dmc]

Lots of mixed reviews here:

http://www.insiderpages.com/b/3718974673

I'm going to discount the first review since it's anti Semitic... yikes...

 

[bvibert]

Talk to your wife about cheerios...

al⋅leged  [uh-lejd, uh-lej-id] Show IPA
–adjective
1. declared or stated to be as described; asserted: The alleged murderer could not be located for questioning.
2. doubtful; suspect; supposed: The alleged cure-all produced no results when it was tested by reputable doctors.

You just proved my point, if you call someone's statement "doubtful; suspect; supposed" it's as good as calling him a liar in my book. You don't believe what he says.

I'll pass on the Cheerios, thanks for asking.

 

[Greg]

I understand dmc's insistence on getting both sides. I also understand the OP's frustration with the way things went down as he described it. Yeah, the customer service rep was a douche, but he doesn't necessarily reflect the whole company. He's probably some miserable dude making minimum wage on the telephone. You never know. He could have been hired the day before so perhaps the company isn't even aware of how unprofessional he is. If the situation was elevated, and it still wasn't resolved, yeah, then I'd get it. It doesn't seem like that was the case.

I'm a big time don't sweat the small stuff kinda guy. I would have either asked to speak to someone else like a manager, or cut my losses and just got my money back. I know a lot of people like to perpetuate situations like this on a matter of principle. I guess I'm just the kinda guy that likes to pick my battles carefully.

 

[TeleMac]

One of the moderators may want to change the title to actually reflect Rob's attempted edit. It remains as originally posted on the lead headline "DO NOT DO BUSINESS WITH GOLDSTOCK'S SPORTING GOODS in NY."

 

[dmc]

You just proved my point, if you call someone's statement "doubtful; suspect; supposed" it's as good as calling him a liar in my book. You don't believe what he says.

I'll pass on the Cheerios, thanks for asking.

Dude... Supposed... Supposed... It's not calling someone a liar...

Sup⋅posed  [suh-pohzd, -poh-zid] Show IPA
–adjective
1. assumed as true, regardless of fact; hypothetical: a supposed case.
2. accepted or believed as true, without positive knowledge: the supposed site of an ancient temple.
3. merely thought to be such; imagined: supposed gains.

 

[Greg]

One of the moderators may want to change the title to actually reflect Rob's attempted edit. It remains as originally posted on the lead headline "DO NOT DO BUSINESS WITH GOLDSTOCK'S SPORTING GOODS in NY."

Done.

 

[dmc]

Done.

Nice!

 

[bvibert]

Dude... Supposed... Supposed... It's not calling someone a liar...

Sup⋅posed  [suh-pohzd, -poh-zid] Show IPA
–adjective
1. assumed as true, regardless of fact; hypothetical: a supposed case.
2. accepted or believed as true, without positive knowledge: the supposed site of an ancient temple.
3. merely thought to be such; imagined: supposed gains.

Dude, why are you getting so worked up? You called his statement "doubtful" by your own definition. That's fine if you don't believe him, it's even fine that you call him a liar, why not stand behind your statement??