HORRIBLE CUSTOMER SERVICE RECEIVED FROM GOLDSTOCK'S SPORTING GOODS in NY

[hammer]

why not just post a bad review where you saw the reviews...?

Your obviously trying to reach the masses and give this place a bad rap

Hope we can get some input from the shop...

In the meantime, I don't think we should automatically be critical of anyone who posts a negative experience with a ski shop. If the shop doesn't grasp the concept of proper customer service then I think they deserve to be called out on it.

Should they not get a bad rap for such bad customer service?

And YES I'm trying to reach the masses!!!

And....since you won't answer a private message......I'll ask you here to please not interfere yet since we were threatened by an employee that he had our credit card information!!!

Thanks DMC!!!

What was the threat? Did you return something and they would not take it back? Did they just try to push the wrong product on you after they messed up on an order?

One other question...what is their return policy and was it clearly stated on the receipt?

Maybe some more details are needed here...

 

[marcski]

I usually ignore threads I don't agree with. If someone had a bad experience with a shoppe (sic) I take note.

Agreed, but your notes would be worth more if they had the full story..I think that's all DMC is trying to do.

 

[dmc]

I usually ignore threads I don't agree with. If someone had a bad experience with a shoppe (sic) I take note.

I've worked in shops... I've seen people berate employees...
I've also seen employees berate customers...

But - in todays economy I feel that it's important to get both sides of the story...

this came across as a rant... thats all...

 

[Black Phantom]

I feel a case of swamp-ass coming on.

You should try Gold Bond! Great reviews!

 

[dmc]

In the meantime, I don't think we should automatically be critical of anyone who posts a negative experience with a ski shop. If the shop doesn't grasp the concept of proper customer service then I think they deserve to be called out on it..

I'l do it for you...

We've already proven once that this isn't always what it seems to be... So why not let it play out and let the ski shop defend themselves?

It worked last time...

 

[thetrailboss]

I've worked in shops... I've seen people berate employees...
I've also seen employees berate customers...

But - in todays economy I feel that it's important to get both sides of the story...

this came across as a rant... thats all...

But I thought that you always wanted to stick it to "the man" no?

I really don't care. I appreciate hearing reviews of shops--good and bad. I don't really see any value in making this "The People's Court" for every comment that is made. If someone had a bad experience and shares it with us, who are we to judge him or her or the shop?

 

[hammer]

I'l do it for you...

We've already proven once that this isn't always what it seems to be... So why not let it play out and let the ski shop defend themselves?

It worked last time...

I actually agree...let's hope the ski shop will be willing to respond here.

 

[wa-loaf]

Can you expand on what happened?

 

[Eski]

But I thought that you always wanted to stick it to "the man" no? ...

D is 'the man'

 

[dmc]

But I thought that you always wanted to stick it to "the man" no?

No... You got me all wrong...
And I don't think a ski shoppe is "the man" - more likely a struggling business in tough economic times...

 

[Grassi21]

You should try Gold Bond! Great reviews!

Never been a fan.

 

[drjeff]

So not a good day for this thread given that so many of us are a bit pissed about another near miss from a big storm!

 

[SkiDork]

it would be really helpful to get more details of what happened.

 

[marcski]

But I thought that you always wanted to stick it to "the man" no?

I really don't care. I appreciate hearing reviews of shops--good and bad. I don't really see any value in making this "The People's Court" for every comment that is made. If someone had a bad experience and shares it with us, who are we to judge him or her or the shop?

You just don't want to lose out any fees since people's court is only pro se.

 

[severine]

it would be really helpful to get more details of what happened.

Just the facts, man.

 

[dmc]

http://albany.citysearch.com/profil...tock_s_sporting_goods.html#profileTab-reviews

http://local.yahoo.com/info-11562264-goldstocks-sporting-goods-glenville

http://blog.timesunion.com/bestof/best-sporting-goods-store/233/

 

[o3jeff]

I feel a case of swamp-ass coming on.

Use wet wipes

 

[dmc]

Use wet wipes

"if you have to wipe more then twice - take a shower" - Howard Stern

 

[jerseyrob]

Thanks for some support here guys! I'm sorry if I am a little heated and decided to post this in a public forum, however, when your wife gets off of the phone with an establishment you spend your hard earned money in and is almost in tears, I'd imagine you guys would be pretty pissed as well!!
I'll try to make a long story short here. We ordered a pair of 2009 Line Shadow 151cm skis. We received a pair of 2010 Line Shadow 157cm skis for the same price. We called to inform the shop what had happened so they could send us our correct ones, however, were informed that they had just sold the last pair of the original ski we ordered on-line. My wife asked if they had already shipped them, thinking they would stay true to the original customer they had sold them to, to which she was responded "You're NOT getting those skis!", in a very condescending tone. He then informed my wife that he could either charge her the additional $130.00 for the skis they sent, a completely different shape this year, or we could send back what we have and that we were out of luck. No, "I'm sorry mam", or "let's figure something out", just an "oh well, guess you're out of luck" attitude, even though the ski we ordered was sitting right in front of him. My wife expressed there mistake shouldn't be her problem to which he replied, "You know we have your credit card information on file right?". She didn't know what to say and was, understandably, heated at this point. He then leveled with her and said that he'd let us keep this ski for what they paid for it! My wife stated that we didn't want this ski! It is a completely different ski, wrong size, different shape this year, to which she was replied to with an "oh well".
It wasn't the actual course of events that got us upset but more so the way she was talked down to that really pissed us off. Had he apologized and said that the ski was, unfortunately out of stock now, it would've been fine. However, she was treated as if they were doing us a favor by allowing us to spend money with them that really pissed us off.
Again, I'm sorry if this wasn't the proper place to post this but I have never witnessed such treatment to a paying customer as I did yesterday and really needed to vent.............

 

[hammer]

Thanks for some support here guys! I'm sorry if I am a little heated and decided to post this in a public forum, however, when your wife gets off of the phone with an establishment you spend your hard earned money in and is almost in tears, I'd imagine you guys would be pretty pissed as well!!
I'll try to make a long story short here. We ordered a pair of 2009 Line Shadow 151cm skis. We received a pair of 2010 Line Shadow 157cm skis for the same price. We called to inform the shop what had happened so they could send us our correct ones, however, were informed that they had just sold the last pair of the original ski we ordered on-line. My wife asked if they had already shipped them, thinking they would stay true to the original customer they had sold them to, to which she was responded "You're NOT getting those skis!", in a very condescending tone. He then informed my wife that he could either charge her the additional $130.00 for the skis they sent, a completely different shape this year, or we could send back what we have and that we were out of luck. No, "I'm sorry mam", or "let's figure something out", just an "oh well, guess you're out of luck" attitude, even though the ski we ordered was sitting right in front of him. My wife expressed there mistake shouldn't be her problem to which he replied, "You know we have your credit card information on file right?". She didn't know what to say and was, understandably, heated at this point. He then leveled with her and said that he'd let us keep this ski for what they paid for it! My wife stated that we didn't want this ski! It is a completely different ski, wrong size, different shape this year, to which she was replied to with an "oh well".
It wasn't the actual course of events that got us upset but more so the way she was talked down to that really pissed us off. Had he apologized and said that the ski was, unfortunately out of stock now, it would've been fine. However, she was treated as if they were doing us a favor by allowing us to spend money with them that really pissed us off.
Again, I'm sorry if this wasn't the proper place to post this but I have never witnessed such treatment to a paying customer as I did yesterday and really needed to vent.............

Just return the incorrect skis and get any $$ back...and then complain to the owner about the crappy customer service. Don't be afraid to call the employee out in your note and also make sure you mention that you used to be a regular customer.