ThinkSnow
Member
I haven't been to Mt. Snow in about 8-9 years, but was there with friends over this past weekend. What a huge mistake.
Having worked late Friday night, we needed to go to the group sales desk on Saturday morning in the Sundance base lodge. We skied over from the main base, and were done with our business around 10:30 am. We were supposed to catch up to friends who went directly over to the North Face.
We had no choice but to take the Tumbleweed triple, followed by the Sundance Triple in order to take the High Traverse over to the North Face. I realize this is a beginner area, but the lift line took forever not because of the slow speed of the fixed triple, but because it was constantly stopping (frequently for no apparent reason). When we finally got on the Sundance Triple, the chair constantly stopped and started, and then we sat, midway up the mountain, not moving for at least 30 minutes.
Once it finally restarted, we got to the top the High Traverse trail was closed. Considering the abundance of snow this season in the north east, how could ANY trail be closed?? So we had to make our way down & slowly ski over to the north face, taking multiple lifts (with huge lines).
We started at 10:30, and didn't get to our friends until about 1:30. We decided we'd try to buy lunch around 2pm, but that wasn't going to happen either. Huge lines and waits were to be had at every single place we went to. By this point we were disgusted, and went back to our hotel. Drove into town and had a nice relaxed uncrowded late lunch.
Is this the norm for Mount Snow? If so, what horrible customer service!
Having worked late Friday night, we needed to go to the group sales desk on Saturday morning in the Sundance base lodge. We skied over from the main base, and were done with our business around 10:30 am. We were supposed to catch up to friends who went directly over to the North Face.
We had no choice but to take the Tumbleweed triple, followed by the Sundance Triple in order to take the High Traverse over to the North Face. I realize this is a beginner area, but the lift line took forever not because of the slow speed of the fixed triple, but because it was constantly stopping (frequently for no apparent reason). When we finally got on the Sundance Triple, the chair constantly stopped and started, and then we sat, midway up the mountain, not moving for at least 30 minutes.
Once it finally restarted, we got to the top the High Traverse trail was closed. Considering the abundance of snow this season in the north east, how could ANY trail be closed?? So we had to make our way down & slowly ski over to the north face, taking multiple lifts (with huge lines).
We started at 10:30, and didn't get to our friends until about 1:30. We decided we'd try to buy lunch around 2pm, but that wasn't going to happen either. Huge lines and waits were to be had at every single place we went to. By this point we were disgusted, and went back to our hotel. Drove into town and had a nice relaxed uncrowded late lunch.
Is this the norm for Mount Snow? If so, what horrible customer service!