Defending Ski Haus

[Puck it]

Steve said she was not pleasant on the phone at all.

 

[dmc]

Steve said she was not pleasant on the phone at all.

Hell hath no fury like a woman scorned.

 

[andyzee]

Steve said she was not pleasant on the phone at all.

WOW, now that is surprising!

 

[severine]

Their mistake was letting her think that that was her set of skis. It should have been impressed upon her that it was contingent on Volkl having them in stock when she came back with proof of employment. And whatever proof she was waiting for, it seems like she could have gotten a temporary letter from the mtn. Ball dropped on both ends. Bad attitude ends any hope of working something else out.

I know when I worked at Sundown, I couldn't get my employee ID until after I already started work for the season. I don't know if this is the case in other departments or with what Swamp Dog is doing for the mountain where she's working, but that would obviously cause some issues in timeliness in providing employee credentials.

 

[o3jeff]

Why didn't she just use the Alpinzone proform in the first place?

 

[Puck it]

Why didn't she just use the Alpinzone proform in the first place?

You waited too long. It expired.

 

[abc]

Everyone ASSUMES!!!

The shop ASSUMES the proof of employment would take days (in October!), not months. As everyone knows, many resorts only have skeleton staff that long before the season starts. I would say Ski Haus must have know it takes some time to get the proof of employment if she didn't have it already!

The customer ASSUMES the down payment would hold the ski, un-conditionally. That is almost NEVER the case. A shop won't hold merchandise FOREVER. Not for years, maybe not even for months! 30 days? 60 days? She should have clarify it from the begining!

 

[DPhelan]

I know when I worked at Sundown, I couldn't get my employee ID until after I already started work for the season. I don't know if this is the case in other departments or with what Swamp Dog is doing for the mountain where she's working, but that would obviously cause some issues in timeliness in providing employee credentials.

obviously. otherwise people go to shops prior to being employed>fill out pro forms>don't get their cheap skis>then have a full on melt down on the internet.

 

[jaywbigred]

I dont know what Swamp's history of employment is like, but how does a new employee learn about the workings of proform? I remember in my few weeks of employment at Greek Peak that there were some quiet convos about this stuff, but it certainly was not shared with me.

 

[St. Bear]

This thread keeps going, and going, and going, and going......

 

[ctenidae]

Her counsel has contacted herself...

The person who acts as their own lawyer has a fool for a client.

/just wanted to post inthis unnecessarily epic thread.

 

[JD]

28 pages. Fuck it needs to snow.

 

[wa-loaf]

 

[mondeo]

28 pages. Fuck it needs to snow.

I believe this is the point where someone steps in and mentions that not everyone has 10 posts per page.

I've only got 14 pages.

 

[andyzee]

I believe this is the point where someone steps in and mentions that not everyone has 10 posts per page.

I've only got 14 pages.

Me too. I feel cheated.

 

[Hawkshot99]

I believe this is the point where someone steps in and mentions that not everyone has 10 posts per page.

I've only got 14 pages.

7 here.

 

[ctenidae]

I believe this is the point where someone steps in and mentions that not everyone has 10 posts per page.

I've only got 14 pages.

Me too. I feel cheated.

7 here.

I think you're all overreacting. Sure, it's not right that some people have fewer pages than others, butit's not the end of the world. Maybe some better information sharing would have helped, but sometimes things don't turn out quite how you'd hoped. No need to get all worked up and excited about it.

:beer:

 

[spilla]

My name is Steve, the owner of Ski Haus. I would like to explain.

This person came into the store on 10/31/09 interested in the Mantras. As a courtesy, until she could prove employment, she put a deposit on the package at the regular price. After the sale was completed that day she asked the salesperson to write the pro form pricing on her copy of the receipt. On 12/5/09 the customer was called and asked if she was still interested in the skis and bindings because it was now outside of our 30 day layaway policy. Her husband called back the next day and informed me that she had just received her proof on employment at the ski area. I do a lot of pro forms for people who have no difficulty getting me proof of employment in August, September, and October, but for some reason this took her until December to get.
When I explained that any proform deals go direct through the manufacturer and we only do them as a service to the customer (we don't make any money on them) and I would order them from Volkl that day based on availability from the manufacturer, her husband wasn't happy. He wanted to drive down and have us install the bindings while he waited when my shop was backed up four days due to the Christmas rush.

I called Volkl. They were out of stock. I called my rep who tried to pull one from his or his tech reps stock of pro skis, but in December, they were all gone. My rep called stores that he knew might have pro stock, but to no avail. I called the customer to try and explain. After very heated one sided conversation I hung up the phone after the threats of a lawyer and badmouthing me and the store on the web. I don't know what else I could have done. The manufacturer was out of product by the time we got proof of employment. I did all that I could and went above and beyond to try to get product for her, but she still threatens with a lawyer.

 

[wa-loaf]

I think that confirms most of our suspicions. Thanks for posting.

 

[dmc]

My name is Steve, the owner of Ski Haus. I would like to explain.

This person came into the store on 10/31/09 interested in the Mantras. As a courtesy, until she could prove employment, she put a deposit on the package at the regular price. After the sale was completed that day she asked the salesperson to write the pro form pricing on her copy of the receipt. On 12/5/09 the customer was called and asked if she was still interested in the skis and bindings because it was now outside of our 30 day layaway policy. Her husband called back the next day and informed me that she had just received her proof on employment at the ski area. I do a lot of pro forms for people who have no difficulty getting me proof of employment in August, September, and October, but for some reason this took her until December to get.
When I explained that any proform deals go direct through the manufacturer and we only do them as a service to the customer (we don't make any money on them) and I would order them from Volkl that day based on availability from the manufacturer, her husband wasn't happy. He wanted to drive down and have us install the bindings while he waited when my shop was backed up four days due to the Christmas rush.

I called Volkl. They were out of stock. I called my rep who tried to pull one from his or his tech reps stock of pro skis, but in December, they were all gone. My rep called stores that he knew might have pro stock, but to no avail. I called the customer to try and explain. After very heated one sided conversation I hung up the phone after the threats of a lawyer and badmouthing me and the store on the web. I don't know what else I could have done. The manufacturer was out of product by the time we got proof of employment. I did all that I could and went above and beyond to try to get product for her, but she still threatens with a lawyer.

Thanks..

Ski shops want to support the industry and will go above and beyond to do so.. We need to support them like they support us..

I am still very glad that some of us at AZ tried to put a stop to this before she could carpet bomb all the ski boards..

All this for something she didn't even need.. :roll: