Defending Ski Haus

[andyzee]

Some people will just never be satisfied. She should stick to the ladies' sites if she wants support as opposed to reality.

So you're saying the ladies don't live in the real world? :lol:

 

[severine]

That's a low blow, marcski (and andy, for that matter). There are several women who weighed in on the topic here and I think all of us considered the whole picture, none taking "sides."

I repeat... this is why it's a sausage fest here. :roll:

 

[wa-loaf]

My name is Steve, the owner of Ski Haus. I would like to explain.

Ski Haus in Salem, NH has the best boot fiiters anywhere. Lee and Steve have been fittng my family forever. I would deffinately recomend!

So are you actually Steve or someone else? That second post there puts everything you said under suspicion.

 

[deadheadskier]

So are you actually Steve or someone else? That second post there puts everything you said under suspicion.

nothing suspicious at all.........

 

[marcski]

That's a low blow, marcski (and andy, for that matter). There are several women who weighed in on the topic here and I think all of us considered the whole picture, none taking "sides."

I repeat... this is why it's a sausage fest here. :roll:

My post was referring to the OP, not you or others who posted replies, Sev. I think it was the OP who was the first (in one of her rants) to mention anything about the sex of the posters on this board. I think I said it all along, women and men are wired differently, men try to find solutions to problems, women want camaraderie in their misery.

 

[andyzee]

That's a low blow, marcski (and andy, for that matter). There are several women who weighed in on the topic here and I think all of us considered the whole picture, none taking "sides."

I repeat... this is why it's a sausage fest here. :roll:

I'm starting to wonder if that's a bad thing.

 

[hrstrat57]

My post was referring to the OP, not you or others who posted replies, Sev. I think it was the OP who was the first (in one of her rants) to mention anything about the sex of the posters on this board. I think I said it all along, women and men are wired differently, men try to find solutions to problems, women want camaraderie in their misery.

To be fair IMHO she didn't get a whole lot of piling on on her behalf over on Ski Diva......at least not the last time I checked the threads over there.

Pretty objective response I thought.

 

[Trekchick]

Some people will just never be satisfied. She should stick to the ladies' sites if she wants support as opposed to reality.

That's pretty funny because women can be catty, and brutal.

Thanks for the laugh. :lol:

 

[jaywbigred]

Spilla credibility is in question imo.

However, I withdraw any previous support for swamp thing I may have expressed given the important details added to the scenario by the proform aspect of the deal, which I didn't fully grasp at the get go.

 

[Puck it]

nothing suspicious at all.........

Something is not right with this poster unless he using someone's account.

 

[deadheadskier]

Something is not right with this poster unless he using someone's account.

me or spilla?


I was merely suggesting/kidding that Steve might like to talk in the third person :lol:

 

[Puck it]

me or spilla?


I was merely suggesting/kidding that Steve might like to talk in the third person :lol:

Sorry, my bad. I meant Spilla.

 

[marcski]

Sorry, my bad. I meant Spilla.

Puck it...Why? What changed since your original reply to his in this thread?

 

[Puck it]

The original reciept is for the price of the ski and binding that is posted on the wall. As a courtesy, the customer was told the Pro Form price and it was written on her copy of the reciept (I do not know by who). The customer put a deposit on the package and it was put asside with the understanding she would come in with proof of employment. In October and early November, Volkl had stock in the skis and Marker the bindings. In December they did not. I explained that Volkl was out of stock on the ski and was willing to work something out. When I was told that I had a contract and an irrational customer threatened me with badmouthing on the internet and a lawyer I left it up to the customer to do what she felt right. Here we are today. Yesterday, her husband came in to get the refund for the deposit. He did not have the credit card it was put on so I could not refund at the time. I was told I would rather deal with him than his wife and that she would again rant about it on the internet.
I feel that Bobby, myself, and Ski Haus have gone above and beyond to keep her happy. If the manufacturer is out of product they cannot honor a Pro Form. Her ski was put asside for what should have been a week. It turned into 5 1/2 weeks. Three of those weeks Ski Haus was out of stock on the ski and could have sold it to someone else. I am the middle man that doesn't make money on Pro Form. It is a service we offer to employees of ski areas and the manufacturers to offer deserving people deals on equipment so they can make others love this sport the way that we do.

I too, would hate for this to ruin it for all qualified people who work in the ski industry. I will continue to offer Pro Form for area employees as a service. I thank all of you for your support.

Think snow!

Question for Spilla. What is your brother's name? Just trying to make sure that you are Steve.

 

[wa-loaf]

Puck it...Why? What changed since your original reply to his in this thread?

This: http://forums.alpinezone.com/showpost.php?p=494504&postcount=303

 

[marcski]

This: http://forums.alpinezone.com/showpost.php?p=494504&postcount=303

Interesting. The plot thickens!

 

[Puck it]

The post does not make sense. I will know if he can answer the question that I asked and another after that one is answered.

 

[spilla]

My name is Steve Pilla. My brother Wayne and I have owned Ski Haus since 1988. Before that, the business was owned by my uncle John since 1965. It all started out in Wilmington, MA as a hobby and a way to get the kids skiing more cost effectively.

I don't know where the post about boot fitters came from. I am new to the whole forum thing and the only way I heard about it was from a customer who read the original post and my assistant store manager who just kicked me in the butt to get back on here and clear things up. This is a difficult situation that comes along once in a great while and is not typical of the customer service offered by Ski Haus in the years we have been around. Some people are more difficult to please weather it be that they don't understand how procedures work or if things aren't explained as clearly as they should have been by an employee of my store that has worked for me for his tenth season.

I appreciate the support of our loyal customers over the years and will continue to offer the best experience I can when you visit our store.

 

[Puck it]

My name is Steve Pilla. My brother Wayne and I have owned Ski Haus since 1988. Before that, the business was owned by my uncle John since 1965. It all started out in Wilmington, MA as a hobby and a way to get the kids skiing more cost effectively.

I don't know where the post about boot fitters came from. I am new to the whole forum thing and the only way I heard about it was from a customer who read the original post and my assistant store manager who just kicked me in the butt to get back on here and clear things up. This is a difficult situation that comes along once in a great while and is not typical of the customer service offered by Ski Haus in the years we have been around. Some people are more difficult to please weather it be that they don't understand how procedures work or if things aren't explained as clearly as they should have been by an employee of my store that has worked for me for his tenth season.

I appreciate the support of our loyal customers over the years and will continue to offer the best experience I can when you visit our store.

This is Steve. Thanks again for the core shot repair in two hours.

 

[WakeboardMom]

My name is Steve Pilla. My brother Wayne and I have owned Ski Haus since 1988. Before that, the business was owned by my uncle John since 1965. It all started out in Wilmington, MA as a hobby and a way to get the kids skiing more cost effectively.

I don't know where the post about boot fitters came from. I am new to the whole forum thing and the only way I heard about it was from a customer who read the original post and my assistant store manager who just kicked me in the butt to get back on here and clear things up. This is a difficult situation that comes along once in a great while and is not typical of the customer service offered by Ski Haus in the years we have been around. Some people are more difficult to please weather it be that they don't understand how procedures work or if things aren't explained as clearly as they should have been by an employee of my store that has worked for me for his tenth season.

I appreciate the support of our loyal customers over the years and will continue to offer the best experience I can when you visit our store.

Good post.