HORRIBLE CUSTOMER SERVICE RECEIVED FROM GOLDSTOCK'S SPORTING GOODS in NY

[bvibert]

Brian - go back and re-read what I said about picking your battles..... :razz:

No battles, I'm just confused by his behavior... :???:

 

[Greg]

No battles, I'm just confused by his behavior... :???:

You still haven't figured him out? :razz:

 

[Glenn]

The swampass reference was classic!

I don't have anything to add. However, I think this pic sums up this thread:

 

[Riverskier]

Definitely Skihaus part II. And the same result. Nice work DMC for contacting the company and giving them a chance to respond. I would hate to think of a small business, especially in a tough economy, losing business due to slanderous and unfair remarks. Mistakes happen, thats life move on. They offered 2 reasonable and fair solutions.

 

[2knees]

The swampass reference was classic!

I don't have anything to add. However, I think this pic sums up this thread:

:lol: I never get sick of that photo.....it's an alltime classic. up there with the ponch.

 

[bvibert]

You still haven't figured him out? :razz:

I see your italics, nice one...

 

[campgottagopee]

Definitely Skihaus part II. And the same result. Nice work DMC for contacting the company and giving them a chance to respond. I would hate to think of a small business, especially in a tough economy, losing business due to slanderous and unfair remarks. Mistakes happen, thats life move on. They offered 2 reasonable and fair solutions.

What he said ^^^^^^^

Good job D

 

[Glenn]

:lol: I never get sick of that photo.....it's an alltime classic. up there with the ponch.

The cherry on top of a thread that already delivers.

 

[jerseyrob]

Definitely Skihaus part II. And the same result. Nice work DMC for contacting the company and giving them a chance to respond. I would hate to think of a small business, especially in a tough economy, losing business due to slanderous and unfair remarks. Mistakes happen, thats life move on. They offered 2 reasonable and fair solutions.

Woah! Woah! Woah! Slanderous and unfair remarks!!
Did I ever mention once that they did not give us the options the rep stated? I said, straight out, that I wasn't pissed off at the course of events, what I was pissed off about was the tone and mannerism he talked to my wife, a paying customer, in. I've worked in retail for quite a while now. I am actually a buyer/manager at a locally owned sporting goods store very similar to the one we dealt with and have never had an employee talk to a customer the way this gentleman talked to my wife. I've seen employees fired over a lot less than this. This is retail folks! I don't care what the customer says to you or what kind of day you're having, when you feel like lashing out on someone you bite your lip and go into the back room to cool off. That's it!! Like I said, for a customer, to leave a conversation almost in tears is inexcusable and warrants a little bad rep on an internet forum. I don't know who some of you guys think you are (DMC) saying my job is done here!! This was and experience we had with this company! For any of you to make a judgement on what my wife or this gentleman's remarks were doesn't matter. What it comes down to is how WE feel we were treated in a certain situation. There are no two sides to customer service!! As much as I'd like to talk to a customer the way my wife was talked to, you don't! Bottom line!!

 

[jerseyrob]

This is ENTIRELY reasonable.

Jerseyrob, you should have a chat with your wife as to why she can't ski on 157cm skis or conduct phone negotiations.

Highwaystar, the 2009 and 2010 Line Shadow are a completely different ski. She can ski on a 157cm ski, she's skiing on 158cm now. The point is, she wanted this particular ski and didn't feel she needed to settle on a different one simply because it was shipped to us by mistake.

 

[dmc]

I don't know who some of you guys think you are (DMC) saying my job is done here!!

I'm just a guy that likes to get the whole story when people come and rant about ski shops.

 

[Black Phantom]

Woah! Woah! Woah! Slanderous and unfair remarks!!
Did I ever mention once that they did not give us the options the rep stated? I said, straight out, that I wasn't pissed off at the course of events, what I was pissed off about was the tone and mannerism he talked to my wife, a paying customer, in. I've worked in retail for quite a while now. I am actually a buyer/manager at a locally owned sporting goods store very similar to the one we dealt with and have never had an employee talk to a customer the way this gentleman talked to my wife. I've seen employees fired over a lot less than this. This is retail folks! I don't care what the customer says to you or what kind of day you're having, when you feel like lashing out on someone you bite your lip and go into the back room to cool off. That's it!! Like I said, for a customer, to leave a conversation almost in tears is inexcusable and warrants a little bad rep on an internet forum. I don't know who some of you guys think you are (DMC) saying my job is done here!! This was and experience we had with this company! For any of you to make a judgement on what my wife or this gentleman's remarks were doesn't matter. What it comes down to is how WE feel we were treated in a certain situation. There are no two sides to customer service!! As much as I'd like to talk to a customer the way my wife was talked to, you don't! Bottom line!!

Get over yourself guy.

There are two sides to every story. And yours is the wrong one.

 

[jerseyrob]

Get over yourself guy.

There are two sides to every story. And yours is the wrong one.

Ha!

 

[Greg]

Ha!

What you need to realize is you posted this on a public forum. Of course, you're going to get differing opinions on it. Did you ever see the Ski Haus thread? I could've scripted how this thread was gonna go down right after your first post.

 

[jerseyrob]

What you need to realize is you posted this on a public forum. Of course, you're going to get differing opinions on it. Did you ever see the Ski Haus thread? I could've scripted how this thread was gonna go down right after your first post.

Thanks Greg. I do realize I posted this in a public forum and that I'll get different responses. I was just hoping for it to be more supportive. As I said, this was an experience we had and how we felt after it. That is all. Had I not been so worked up about it I wouldn't have posted anything but it was an interaction I felt warranted a warning to others. Hopefully, we'll get this issue resolved. Thanks to DMC I'm not so sure now.......

BTW I have never seen the Ski Haus thread and am not sure I want to now.

 

[dmc]

Thanks to DMC I'm not so sure now.......

Deal with it...

If you are nice and maintain.. You'll do fine... And let us know how it all turns out...

 

[hammer]

I'm just glad that, in my line of work, customers don't swear at me...

 

[jrmagic]

Highwaystar, the 2009 and 2010 Line Shadow are a completely different ski. She can ski on a 157cm ski, she's skiing on 158cm now. The point is, she wanted this particular ski and didn't feel she needed to settle on a different one simply because it was shipped to us by mistake.

and she doesnt have to. You can return it.

Not taking a shot at you but posted yuor side in a public forum and they stated theirs. Not much else will come of it here. You made your point and if you want to keep it up that is fine. Call the guy directly and have at it.

 

[Riverskier]

I'm just glad that, in my line of work, customers don't swear at me...

Agreed!

Glad my customer don't threaten to steal from me either.....

 

[Black Phantom]

Ha!

Why didn't you make the call yourself and save the little lady all of the grief from the Big Mean Storekeeper?