Riverveteran
Member
- Joined
- Dec 31, 2010
- Messages
- 64
- Points
- 8
So I lost my season pass today skiing at Sunday River. I had my pass on a retractable pull-cord as it has been for many years. We were on about our 5th lap of the Lollapooloza Quad around noon (tickets checked each run by same lift attendant) when he (and I) noticed my pass had broken off from the pull cord. The liftee asked me to step out of line as he went to get his foreman. Foreman (Todd) came out and I recognized him from my 25+years at the mountain, but he doesn't know me. He informed that he had to take me by snowmobile to the South Ridge season's pass office to validate that I had a season pass....there was no other option. He took my skis from me, got on the sled - very professional and courtesy and took me to SR on about a 10 minute snowmobile trip through the woods on a maintenance road. The rest of my party was free to go.
We got to the Chondola, parked there and he walked me straight to office and stayed with me where they then asked me a series of questions (ID, birthdate, why/how I lost the pass?) and then finally issued me a temp ticket upon confirming I was a passholder. Once I got a ticket I asked; WHY THE PERSECUTION? You can only get to the Lolla Quad after riding 2 lifts (unless you park at the Grand Summit). I couldn't help but feel I did something wrong the way I was treated, marched passed everyone in line at the Chondola; one liftee there said; "Got another one, Todd?"
Needless to say my friends got lost getting back to SR with only mid-week lifts running and killed an hour of skiing on a great day. I can't help but think this could have been handled better. Maybe Todd could have called the pass office? And then allowed me lift access to ski to SR with my group? Maybe he could have shot me up to the Summit and cared for it there. Just seemed like a poor way to handle? I realize they have to protect the bottom-line.
Thoughts?
We got to the Chondola, parked there and he walked me straight to office and stayed with me where they then asked me a series of questions (ID, birthdate, why/how I lost the pass?) and then finally issued me a temp ticket upon confirming I was a passholder. Once I got a ticket I asked; WHY THE PERSECUTION? You can only get to the Lolla Quad after riding 2 lifts (unless you park at the Grand Summit). I couldn't help but feel I did something wrong the way I was treated, marched passed everyone in line at the Chondola; one liftee there said; "Got another one, Todd?"
Needless to say my friends got lost getting back to SR with only mid-week lifts running and killed an hour of skiing on a great day. I can't help but think this could have been handled better. Maybe Todd could have called the pass office? And then allowed me lift access to ski to SR with my group? Maybe he could have shot me up to the Summit and cared for it there. Just seemed like a poor way to handle? I realize they have to protect the bottom-line.
Thoughts?