Even if they live an hour from Mount Snow in VT which is under quarantine restriction, whilst Hunter and Sunapee are both further away? (not to mention both are considerably smaller than Mount Snow)“If someone is in Connecticut and can’t abide by the quarantine restrictions Vermont has in place, we do have Hunter Mountain in New York and several ski resorts in New Hampshire,” he said.
How about some mountains in Indiana that's not restricted? Should that count as a justification for not providing a refund?
That's a really poor response.
That said, here's a completely opposite anecdotic data point:
After waiting for about an hour on music, I was able to talk to a Vail customer representative. I had several questions, which she answered. One of which was whether travel restriction will be covered by Epic's insurance policy. I was told it will be covered.
I pressed further, pointing out the terms and condition only explicitly list resort closure, not travel restriction for cross state travel. Her reply? "Epic Assurance was designed for situations where the pass holder can't get to the mountain". She further suggests it would be covered under the "Personal" clause, more specifically, the "stay-at-home" clause.
I had sent an e-mail to see if I get that same response in writing. But haven't gotten any reply yet.
If I get a response that it's indeed COVERED in Epic Assurance, it'll strongly motivating me to get a pass.