Defending Ski Haus

[deadheadskier]

Am I the only one who thinks of the Waffle Haus every time they see this thread title? It's making me hungry for waffles...

no, but you saying that makes me think of a time in life where I lived in a more southerly locale, worked 80s a week, skied very little at crappy mountains and the landscape had wafflehouse cancer as bad as New England has Dunkin' Donuts cancer.

thanks buddy :lol:

 

[bvibert]

no, but you saying that makes me think of a time in life where I lived in a more southerly locale, worked 80s a week, skied very little at crappy mountains and the landscape had wafflehouse cancer as bad as New England has Dunkin' Donuts cancer.

thanks buddy :lol:

Happy to help.

 

[Glenn]

no, but you saying that makes me think of a time in life where I lived in a more southerly locale, worked 80s a week, skied very little at crappy mountains and the landscape had wafflehouse cancer as bad as New England has Dunkin' Donuts cancer.

thanks buddy :lol:

Oh man! Don't fudge with D&D! I thank the good Lord for D&D every time I get back from traveling. Starbucks is not my cup of tea.

 

[marcski]

Marc....

I became defensive and downright pissed off when I was called a bitch. Apparently you missed that. A woman with a gripe is just a bitch. I get that. Some other dear called me Swamp Rat. Nice. Name calling is always appropriate. Still someone else made suppositions based on my screen name. Brilliant! Yes, I made the mistake of stooping to DMCs level, and knowing me, I'll probably do it again.

Anyhow, glad to have given everyone something to do last night and today. Spend lots of $$ while you're in Ski Haus today, ok? I seriously doubt anything I say could hurt them.

Men are from mars women are from venus that is a fact, no doubt.

With that said...Ms. Swampdog, this was your post that precipitated the bitch comment:

"yeah sure. Whatever you say. And thanks for your input, duly noted. "

Before that comment...most of what DMC and Greg and the others were saying was to just cool off a little, its only skis and worst comes to worse you get your money back and start over.

To me, objectively, your comment was kind of .......bitchy.

 

[campgottagopee]

Men are from mars women are from venus that is a fact, no doubt.

With that said...Ms. Swampdog, this was your post that precipitated the bitch comment:

"yeah sure. Whatever you say. And thanks for your input, duly noted. "

Before that comment...most of what DMC and Greg and the others were saying was to just cool off a little, its only skis and worst comes to worse you get your money back and start over.

To me, objectively, your comment was kind of .......bitchy.

Nice, what a great 1500th post :beer:

 

[ski_resort_observer]

At our shop customer service is numero uno. We want the customer to be happy with what they have bought and with the experience. If they come back with a problem we will do whatever it takes to solve it. If we cannot then we will refund the purchase.

If a customer is not happy then they won't be back and will, understandably so, bad mouth the shop. On the web, with friends, on a street corner, it doesn't matter. If they are happy with the purchase and the experience they might be back. I call this smart business.

It's the foundation of the corny old saying, "the customer is always right". It's ironic but I have noticed when I shop that the level of customer service has improved and it's a result of the poor economy. Out in Vegas the largest resort developement ever, the City Center, is opening. 12,000 jobs available, 175,000 people applied, they interviewed 55,000.

Some shops really push the upsell which can really bite them in the butt down the road. We end every sale with, "if you have any problems or questions, please come back".

The idea that someone who had a bad experience at a shop and goes on the web complaining is uncool is laughable based on all the threads/posts on the net who do the same thing regarding a myriad of issues. IMHO alot of the neg posts are born from a personal ax to grind whether it's the snow report or the price of a lift ticket. Facts have a way of not being part included with posts like that.

So what. Everyone has the right to have an opinion and to express it on the net or in a letter to the editor. Is it too corney to still believe in the Patrick Henry quote from back in 1700's? I hope not.

 

[ERJ-145CA]

Maybe because it mostly guys here the problem started off from the beginning - and something that took me years to learn - when women complain they are not asking us for advice or help - they just want us to listen and nod our heads.

Hey, this may make my relationship with my wife easier. Thanks.

Am I the only one who thinks of the Waffle Haus every time they see this thread title? It's making me hungry for waffles...

I was thinking of the Alpine Haus B & B by Mountain Creek in Jersey. Never stayed there but I drive by it frequently.

 

[Puck it]

Talked with Steve last night. Spoke with Brian last week. With Bobby on the sales floor. Please try to keep your facts straight. I know it's a lot of information for you.

Yes, the Mantra is waaay too much ski for me. I'm just a girl.

The shop is over an hour away, I'll be going there to get my refund the next time I'm in town. There are many shops closer to me, including Piche's whom I adore. I went in Ski Haus because I was in the neighborhood and had never been there before. Definitely not worth my time and I won't be going back.

If it was a restaurant and I had gotten lousy service, you'd be reading about that too. But OMG....it's a SACRED SKI business, the gloves come off!

Okay, he must of told why he could not honor the deal. What was the story then. All I have heard is ranting. I know it is hard for you get of the facts straight but try if you are going to slam a shop.

 

[severine]

Maybe because it mostly guys here the problem started off from the beginning - and something that took me years to learn - when women complain they are not asking us for advice or help - they just want us to listen and nod our heads.

You got it! :beer: Glad someone is paying attention! We don't want you to find a solution--we want you to be angry with us, we want support.

Am I the only one who thinks of the Waffle Haus every time they see this thread title? It's making me hungry for waffles...

Everything reminds you of food. :roll: BTW, I have more oatmeal craisin white chocolate cookies for you....

 

[drjeff]

Oh man! Don't fudge with D&D! I thank the good Lord for D&D every time I get back from traveling. Starbucks is not my cup of tea.

Well Glenn, there's you're problem, you're ordering tea at Starbucks! :lol:

 

[WJenness]

Actualy, the Teas at starbucks are quite delicious.

-w (Not a coffee drinker)

 

[deadheadskier]

Oh man! Don't fudge with D&D! I thank the good Lord for D&D every time I get back from traveling. Starbucks is not my cup of tea.

Dunkin Donuts guy myself, can't stand Starbucks. That said, they're EVERYWHERE. Even by me in po-dunk NH there are 3 within a quarter mile of each other down the street.

 

[Swamp Dog]

Okay, he must of told why he could not honor the deal. What was the story then. All I have heard is ranting. I know it is hard for you get of the facts straight but try if you are going to slam a shop.

the facts are pretty basic. Exactly as I laid out in the OP. I went in in October. Saw nice skis, asked about pro pricing. Was given a price and told I could pick them up when I had my proof of employment. Paid for half, based on given price. Bobby went out back, took a wrapped pair, and put my name on it.

Gunstock opened LAST WEEKEND. I have my employee ID. Spouse called on Monday and asked them to mount bindings, just as we had discussed in October. Steve called HIM on Tuesday and said we can't have the skis unless he can get another pair from Volkl.

Steve called AGAIN on Wednesday to say he can't get any, left a message. We called him back last night and were told for full MSRP they are mine. He won't let them go for the quoted "pro" pricing. End of story. We went round and round. I promised I'd tell everyone and then some. I did.

I have a receipt showing full retail price and "pro" price "with Gunstock proof of employment" written on it.

That's all there is to it. So what am I missing?

Believe me, I no longer want those skis or anything else from them.

 

[Puck it]

the facts are pretty basic. Exactly as I laid out in the OP. I went in in October. Saw nice skis, asked about pro pricing. Was given a price and told I could pick them up when I had my proof of employment. Paid for half, based on given price. Bobby went out back, took a wrapped pair, and put my name on it.

Gunstock opened LAST WEEKEND. I have my employee ID. Spouse called on Monday and asked them to mount bindings, just as we had discussed in October. Steve called HIM on Tuesday and said we can't have the skis unless he can get another pair from Volkl.

Steve called AGAIN on Wednesday to say he can't get any, left a message. We called him back last night and were told for full MSRP they are mine. He won't let them go for the quoted "pro" pricing. End of story. We went round and round. I promised I'd tell everyone and then some. I did.

I have a receipt showing full retail price and "pro" price "with Gunstock proof of employment" written on it.

That's all there is to it. So what am I missing?

Believe me, I no longer want those skis or anything else from them.

If you mean MSRP of the ski company. I have never seen a pair of skis there for the full price. Their prices are always lower then MSRP. What is the price that you got from them on the original reciept? I would like to check this out by going there.

 

[Glenn]

LOL Jeff! I actually ordered a medium coffee....and said "medium coffee" when I was in one two years ago. I got a medium coffee....filled to the damn rim. I had to dump some out to add sugar and cream.

DHS...Ok, phew! As long as your a D&D guy, I won't have to tell the forum what a crappy moderator you are because we disagree. :lol: ;-)

 

[mondeo]

Actualy, the Teas at starbucks are quite delicious.

-w (Not a coffee drinker)

How's their hot chocolate? DD's is decent, but they don't add enough of my favorite hot chocolate ingredient (bourbon.)

(Not a coffee or tea drinker)

 

[St. Bear]

the facts are pretty basic. Exactly as I laid out in the OP. I went in in October. Saw nice skis, asked about pro pricing. Was given a price and told I could pick them up when I had my proof of employment. Paid for half, based on given price. Bobby went out back, took a wrapped pair, and put my name on it.

Gunstock opened LAST WEEKEND. I have my employee ID. Spouse called on Monday and asked them to mount bindings, just as we had discussed in October. Steve called HIM on Tuesday and said we can't have the skis unless he can get another pair from Volkl.

Steve called AGAIN on Wednesday to say he can't get any, left a message. We called him back last night and were told for full MSRP they are mine. He won't let them go for the quoted "pro" pricing. End of story. We went round and round. I promised I'd tell everyone and then some. I did.

I have a receipt showing full retail price and "pro" price "with Gunstock proof of employment" written on it.

That's all there is to it. So what am I missing?

Believe me, I no longer want those skis or anything else from them.

As someone mentioned earlier, if your original post had been this, most people here would have thought, "Well that sucks. At least you'll get your $$ back." and that would have been the end of it. This was a much more rational and coherent telling of the story than last night, it's amazing what a good night's sleep can do.

 

[severine]

How's their hot chocolate? DD's is decent, but they don't add enough of my favorite hot chocolate ingredient (bourbon.)

(Not a coffee or tea drinker)

It's a syrup base and more like dark chocolate, whereas DD's is a powder base. Not as sweet. And yeah, neither includes my favorite: Irish Cream. Or Godvia liqueur.

 

[Edd]

ahem....

I LOVE STARBUCKS COFFEE!

Thank you

 

[Swamp Dog]

As someone mentioned earlier, if your original post had been this, most people here would have thought, "Well that sucks. At least you'll get your $$ back." and that would have been the end of it. This was a much more rational and coherent telling of the story than last night, it's amazing what a good night's sleep can do.

believe me, I did not have a good night's sleep. I actually woke up more pissed off then when I went to bed, at posters here, and myself as well.

My OP had nothing but facts. I did not slander/libel them and was very careful in choosing my words. Then I let certain posters take me to a dark place.

Actually, the difference I see is that there are more coherent intelligent people on now than there were last night.