Swamp Dog
New member
Toolman, make sure you talk to Bobby, who was the sales dude on the floor, or Brian who called last week.
Make all the fucking promises you want. You're a douche bag and always will be.
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Defending Ski Haus
- Thread starter Puck it
- Start date
Toolman, make sure you talk to Bobby, who was the sales dude on the floor, or Brian who called last week.
Make all the fucking promises you want. You're a douche bag and always will be.
dmc
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Wow...
You should just relax and revisit this in a couple days after you cool off...
marcski
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Wow, what would be astonishing to see what the reaction would have been had something real and important actually having happened here...as opposed to a mix up with a price for an inanimate object.
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Hey Swamp Dog - in the scheme of life, this whole thing is really pretty minor. Put it in perspective.
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Right. And something she wasn't even interested in buying in the first place. Crazy to get this worked up over a pair of effin skis...
Warp Daddy
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+1,000,000
dmc
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Warp Daddy
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Save yerself 4 REAL problems 
gittin all lathered up over a damn pr 'o skis sheeit man life's 2 short .
gittin all lathered up over a damn pr 'o skis sheeit man life's 2 short .
Highway Star
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Not to pour any more fuel on the fire, but "pro form" prices are are typically 10-15% above wholesale pricing. So, in theory, the shop could sell the skis to her at the price as promised without losing money directly. However, it being sold-out, in demand ski, I'm sure they would much rather hold onto it and sell it at closer to retail price. I'm also not sure how Volkl feels about sales below MAP price before a certain date.
Regardless of Volkl's policies, it sounds like the pro-form process was fully botched by both the shop employee and customer. Pro-form orders have to done through the mfg, and have limited stock available - first come first served - and some product won't even be available on form. It shouldn't have been written up as a normal shop sale.
Sooo....at this point, there is nothing good to come out of this. After being slammed like this, I don't think the shop is going to feel very willing to let the skis go at a little above their cost. Not sure if this "sales agreement" actually holds water in small claims court - as long as they refund her deposit, I don't see how they can be held liable to sell skis at a major discount that the mfg doesn't want sold at that discount.
Overall, I think the customer is lucky - the mantra is probably too much ski for her anyway. Try something else.
Regardless of Volkl's policies, it sounds like the pro-form process was fully botched by both the shop employee and customer. Pro-form orders have to done through the mfg, and have limited stock available - first come first served - and some product won't even be available on form. It shouldn't have been written up as a normal shop sale.
Sooo....at this point, there is nothing good to come out of this. After being slammed like this, I don't think the shop is going to feel very willing to let the skis go at a little above their cost. Not sure if this "sales agreement" actually holds water in small claims court - as long as they refund her deposit, I don't see how they can be held liable to sell skis at a major discount that the mfg doesn't want sold at that discount.
Overall, I think the customer is lucky - the mantra is probably too much ski for her anyway. Try something else.
Puck it
Well-known member
Why don't you give us all the details? You talked on the phone. If you are that PO'ed go down and see him. I think he will really try and make good with you.
Puck it
Well-known member
campgottagopee
New member
Yikes :evil:
Swamp Dog
New member
Talked with Steve last night. Spoke with Brian last week. With Bobby on the sales floor. Please try to keep your facts straight. I know it's a lot of information for you.
Yes, the Mantra is waaay too much ski for me. I'm just a girl.
The shop is over an hour away, I'll be going there to get my refund the next time I'm in town. There are many shops closer to me, including Piche's whom I adore. I went in Ski Haus because I was in the neighborhood and had never been there before. Definitely not worth my time and I won't be going back.
If it was a restaurant and I had gotten lousy service, you'd be reading about that too. But OMG....it's a SACRED SKI business, the gloves come off!
JD
New member
Assuming the deposite will be refunded...this seems like a non issue.. An emplyee fuct up...get your money back..never shop there again....done deal and their loss. If they won't give you your money back, THEN there is an issue you SHOULD persue....
jaywbigred
Active member
Imo her reaction is WAY overboard, but she I also think she is right.
And though we don't have the ski shop's side of the story, she has something in writing, and she gave them money (a down payment). If they can't live up to their end of the Proform bargain, that isn't really her problem. She could be more understanding, of course...
But I think its pretty wrong of you guys to justify the ski shop's actions under the argument that "we don't want to see another nice mom-and-pop store go out of business!" That shouldn't give them, or any retailer, the right to break agreements regarding sales/contracts. "They made a deal with you but it was a tough deal for them to keep, so you should be understanding now that they are breaking their deal with you" ...not a fan of that argument.
And I though I think her language and tone are completely uncalled for, I do think she is within her rights to take her grievances to the internet and elsewhere.
And though we don't have the ski shop's side of the story, she has something in writing, and she gave them money (a down payment). If they can't live up to their end of the Proform bargain, that isn't really her problem. She could be more understanding, of course...
But I think its pretty wrong of you guys to justify the ski shop's actions under the argument that "we don't want to see another nice mom-and-pop store go out of business!" That shouldn't give them, or any retailer, the right to break agreements regarding sales/contracts. "They made a deal with you but it was a tough deal for them to keep, so you should be understanding now that they are breaking their deal with you" ...not a fan of that argument.
And I though I think her language and tone are completely uncalled for, I do think she is within her rights to take her grievances to the internet and elsewhere.
campgottagopee
New member
Really??? You'd come in here and post up hate for a restaurant---nah, I don't think so.
As someone who has been in retail all my adult life I can promise you this. If you REALLY want those skis go down and sit with the owner and try and work something out. You want to buy them, he wants to sell them. I'd dare say that lack of communication is playing a major factor here---both for you and the shop. You get more done with sugar than you do with salt, so spit the salt out, go get your new skiis and then tell us how great they ski.
hammer
Active member
I think you are missing the whole point...
If all you did was complain about how the deal fell through and how Ski Haus refused to abide by it, and then said that you would not do business there again, then I think everyone would have been at least somewhat sympathetic.
When you went off about taking them to court, however, and then started flaming others who thought that was going overboard, then you crossed the line...and you should not have been surprised if you got some flames back in return.
I tend to think that, with a few occasional exceptions, people here on AZ are pretty easy going about stuff.
Swamp Dog
New member
there was no flaming until I was called a bitch. Because obviously a woman with a gripe is just a bitch.
FWIW, I haven't ruled out the small claims route, although that would waste even more time that this already has. And that's MY call, no one here gets to make it for me.
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