ski_resort_observer
Active member
- Joined
- Dec 26, 2004
- Messages
- 3,423
- Points
- 38
- Location
- Waitsfield,Vt
- Website
- www.firstlightphotographics.com
I kinda agree with what both you guys are saying. Every company/resort/hill spends alot of time, money and effort to build brand loyalty. If your buying burgers, beers or lip balm at the resort cause you want to support that resort then I would say that shows a great deal of brand loyalty for that resort. They would be thrilled to hear this.
Alot of this rises from great customer service which, in part, can be greatly disaffected by bad management.
I think most people buy food/beer at the base lodge for a variety of reasons but I would say few do this to financially support the resort. I certainly never heard of someone, before today :wink:, buying a beer they don't want to financially support the resort.
Conversly, there isn't a resort or a business in the world, who doesn't dream about having customers like that, and work very hard in order to exceed expectations so they have more customers who feel the same way. It's a win win for all concerned as far as I can see.
Alot of this rises from great customer service which, in part, can be greatly disaffected by bad management.
I think most people buy food/beer at the base lodge for a variety of reasons but I would say few do this to financially support the resort. I certainly never heard of someone, before today :wink:, buying a beer they don't want to financially support the resort.
Conversly, there isn't a resort or a business in the world, who doesn't dream about having customers like that, and work very hard in order to exceed expectations so they have more customers who feel the same way. It's a win win for all concerned as far as I can see.